Global Corporate Travel Manager

Lisa Kaffenberger

Harrison, Ohio ***** 513-***-**** (home) 512-***-**** (mobile)

********************@*****.***

CorporateTravel Manager

Dedicated professional with over 20 years of experience providing superior support in all aspects of travel management, including operations, account management, strategic sourcing, and global purchasing. Possess outstanding communication and interpersonal skills enhanced by the ability to provide inspirational leadership and nurture collaborative relationships. Adept at working optimally under pressure to meet challenging deadlines, and complete projects within budgetary frameworks. Areas of expertise include:

Policy Compliance

Vendor Negotiations & Selection

Online Booking Tools

Project Management

Reconciliation

Customer Relations Management

PROFESSIONAL EXPERIENCE

CTI CLINICAL TRIALS AND CONSULTING, Cincinnati, OH

Corporate Travel Manager, 2016 – Present

Compile and distribute compliance and incentives reports to both the Finance Director and the CFO; effectively collaborate with management, travelers, and the travel management company to ensure the highest level of service. Successfully negotiate corporate contacts with airline, car, and hotel vendors.

Facilitated a 39% reduction in expenditure by introducing an innovative process to track non-billable travel.

Managed a dynamic unveiling of travel programs to U.S. associates.

Responsible for the allocation of a $8 M travel-spending budget.

HARTE HANKS, INC., Austin, TX

Global Corporate Travel Manager, 2012 – 2016

Accurately reconciled all credit accounts used for direct billing, and ensured full compliance with travel policies. Organized all VIP and international travel conducted through Sabre, Concur, and Orbitz.

Minimized international travel costs by 25% over the course of four years.

Successfully accessed $62,000 in refunds from non-refundable tickets for employees who had been terminated.

Conceptualized and implemented an exciting travel program to the international office.

Managed $4 M in funds for travel.

TRAVISON (AKA FUGAZY TRAVEL, INC.), Cincinnati, OH

Senior Corporate Travel Consultant, 2011 – 2012

Made bookings and reservations for air, rail, car and hotel travel, both domestically and internationally.

Supervised and maintained quality control.

Effectively resolved customer and consultant complaints by serving as customer service liaison.

EXCELLENCE IN MOTIVATION, Dayton, OH

Air Agent, 2010 – 2011

Obtained fares and implemented group incentive travel bookings.

Organized all ground transportation for groups.

WEST CHESTER TOWNSHIP, West Chester, OH

Communications Officer in Training, April 2010 – September 2011

Carried out all administrative calls of a general nature, as well as 911 emergency calls.

Accurately dispatched fire, police, and medical services crews and personnel.

Filed and processed requests for warrants, as well as any needed background information on drivers.

MEDPACE, INC., Cincinnati, OH

Corporate Travel Manager, 2006 – 2009

Managed the daily operations of the agency, such as corporate reward programs and all VIP travel, and carried out training of new employees.

Single-handedly founded an ARC recognized Corporate Travel Department that became a successful independent travel agency.

Boosted profitability in the Corporate Travel Department by introducing the practice of collecting commissions on car rentals and hotel bookings.

Monitored performance goals and collaborated with technology suppliers to secure rebates.

Managed the Corporate Travel Department budget of $3 M.

EDUCATION & CREDENTIALS

GTP (Global Travel Professional), Global Business Travel Association, to be completed 2018

GTP (Global Travel Professional), Global Business Travel Association, 2017

Travel and Tourism Certificate, Rets Tech Center, Columbus, Ohio

Arizona State University, Business Administration, Tourism 2018-2020

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