SINDY CISSOKHO

**** ********* ******* ****, *** F, Norcross, GA 30092

ac73f9@r.postjobfree.com

470-***-****

Profile:

Over 10 years of experience in Management, Production, Logistics and Supply Chain

Computer skills: Service Now, Jira, Green Card, CCA, VMS, I3, IVRs, Tableau, SAP, Oracle, JDE software, SQL, MFGPro, SIGEMS, PSN8, Adobe Illustrator, Advanced Microsoft Office Excel, Word, Power Point and Outlook.

Education:

Bachelor’s degree in logistics, management and production – ISERPA, France

Associate degree in logistics and production – LPA, France

High School Diploma Science and technology industrial, mechanical engineering – LPA, France

Objective: Strong ability to leverage my experience with handling logistics functions for manufacturing settings, coupled with great interpersonal skills. Also fluent in English and French.

Work history:

08/2016 to present Bilingual Care Services Supervisor – Peachtree Corners, GA

Responsible for maintaining and improving performance for a team of 15-30 representatives and other staff.

Communicate via phone, email, tickets or letters

Hire, train and terminate customer service agents

Handle escalation calls in English and in French

Monitor individual, teams and call center KPI’s

Monitor agents and team leads calls for quality assurance and efficiency

Enforce call center policies and procedures

Staff Administration duties: work schedules, attendance, adherence, performances and corrective actions

Prepares weekly performance reports for employees

Provides helpful feedback and positive communication to motivate agents

Keep abreast of new company products and services

Analyze data and statistics on a daily base

Isolate and identify areas of improvement

Work with management on customer service initiatives

05/2015 to 05/2016 Nanny – Snellville, GA

Performed housekeeping and cleaning duties related to children's care.

06/2012 to 03/2014 Truck Dispatcher – Alpha Z Logistics, Mableton, GA

Team of 7 drivers and owner operators.

Received, prioritized and processed customer orders, by phone, email and fax

Coordinated and negotiated loads with brokers and owner operator drivers

Managed quotations and paper work

Scheduled driver pick-ups and load deliveries

Dispatched drivers on contracted loads

Kept records and monitored drivers daily log

Provided specific directions, instructions for drivers

Received, scheduled, tracked and invoiced orders for delivery

Prepared and issued daily production reports

Provided weekly loads report, including costs, fees, invoices, and all information regarding the activities

Submitted driver payroll for validation, issued money orders

Updated all costs, profits on Spice Work

01/2011 to 02/2012 Bilingual Production Supervisor – ActivIdentity HID Global, Suresnes, France

Average production capacity for the China, 150K tokens per months.

Designed products following the customer specifications

Created manufacturing files on Adobe Illustrator

Created artwork for the new products and submitted to customers for approval

Created the master record & components on Data Base, Oracle, added new products to dashboard and KPI

Designed and wrote all work flow procedures

Organized production batch of prototype submitted for validation

Manufactured products according to books order and monitored workflow

Follow up daily production, production risks, anticipated problem and avoid any hazard or delay

Organized with the sales administration department the shipment of the finished product

Planned and monitored inventory of components and finished products

2007 – 2010 Embellishment Planning Demand Coordinator – Reckitt Benckiser, Massy, France

Responsible for 80% of food projects equal to manage 14 brands over the 19 managed by RB France.

Developed products embellished in collaboration with marketing, purchases sales, factories & subcontractors

Created master record with batch size, safety inventory, minimum and maximum stock level and delay

Managed packaging/components/finished products stock level to avoid out of stock or dead stock

Designed and wrote all work flow procedures

Trained warehouses staffs to follow work flow procedures

Updated daily stock level for components and finished products in the data base and ERP JDE

Weekly planned a “just in time” production schedule according to the MRP

Used SQL query, JDE and Macro Excel to do the production plan

Enforced daily activity to ensure the company expectation 98% of customer service level

Completed production dashboard and submitted KIP, managed projects for dead stock of finished products

Optimized logistics flows, trucks, handled production issues and settlement of disputes of transport

Assured the reliability of the stocks in data base and JDE

Organized inventories in different co-packers and resolved discrepancies

06/2004 to 12/2004 Internship in Inventory Management – Clinique de l’Anjou, France

Set the ERP Sigems/ Designed & wrote the database/ Informed & trained staffs to use the ERP

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