Customer Service Sales
Resume:
SINDY CISSOKHO
**** ********* ******* ****, *** F, Norcross, GA 30092
*****.********@*****.***
Profile:
Over 10 years of experience in Management, Production, Logistics and Supply Chain
Computer skills: Service Now, Jira, Green Card, CCA, VMS, I3, IVRs, Tableau, SAP, Oracle, JDE software, SQL, MFGPro, SIGEMS, PSN8, Adobe Illustrator, Advanced Microsoft Office Excel, Word, Power Point and Outlook.
Education:
Bachelor’s degree in logistics, management and production – ISERPA, France
Associate degree in logistics and production – LPA, France
High School Diploma Science and technology industrial, mechanical engineering – LPA, France
Objective: Strong ability to leverage my experience with handling logistics functions for manufacturing settings, coupled with great interpersonal skills. Also fluent in English and French.
Work history:
08/2016 to present Bilingual Care Services Supervisor – Peachtree Corners, GA
Responsible for maintaining and improving performance for a team of 15-30 representatives and other staff.
Communicate via phone, email, tickets or letters
Hire, train and terminate customer service agents
Handle escalation calls in English and in French
Monitor individual, teams and call center KPI’s
Monitor agents and team leads calls for quality assurance and efficiency
Enforce call center policies and procedures
Staff Administration duties: work schedules, attendance, adherence, performances and corrective actions
Prepares weekly performance reports for employees
Provides helpful feedback and positive communication to motivate agents
Keep abreast of new company products and services
Analyze data and statistics on a daily base
Isolate and identify areas of improvement
Work with management on customer service initiatives
05/2015 to 05/2016 Nanny – Snellville, GA
Performed housekeeping and cleaning duties related to children's care.
06/2012 to 03/2014 Truck Dispatcher – Alpha Z Logistics, Mableton, GA
Team of 7 drivers and owner operators.
Received, prioritized and processed customer orders, by phone, email and fax
Coordinated and negotiated loads with brokers and owner operator drivers
Managed quotations and paper work
Scheduled driver pick-ups and load deliveries
Dispatched drivers on contracted loads
Kept records and monitored drivers daily log
Provided specific directions, instructions for drivers
Received, scheduled, tracked and invoiced orders for delivery
Prepared and issued daily production reports
Provided weekly loads report, including costs, fees, invoices, and all information regarding the activities
Submitted driver payroll for validation, issued money orders
Updated all costs, profits on Spice Work
01/2011 to 02/2012 Bilingual Production Supervisor – ActivIdentity HID Global, Suresnes, France
Average production capacity for the China, 150K tokens per months.
Designed products following the customer specifications
Created manufacturing files on Adobe Illustrator
Created artwork for the new products and submitted to customers for approval
Created the master record & components on Data Base, Oracle, added new products to dashboard and KPI
Designed and wrote all work flow procedures
Organized production batch of prototype submitted for validation
Manufactured products according to books order and monitored workflow
Follow up daily production, production risks, anticipated problem and avoid any hazard or delay
Organized with the sales administration department the shipment of the finished product
Planned and monitored inventory of components and finished products
2007 – 2010 Embellishment Planning Demand Coordinator – Reckitt Benckiser, Massy, France
Responsible for 80% of food projects equal to manage 14 brands over the 19 managed by RB France.
Developed products embellished in collaboration with marketing, purchases sales, factories & subcontractors
Created master record with batch size, safety inventory, minimum and maximum stock level and delay
Managed packaging/components/finished products stock level to avoid out of stock or dead stock
Designed and wrote all work flow procedures
Trained warehouses staffs to follow work flow procedures
Updated daily stock level for components and finished products in the data base and ERP JDE
Weekly planned a “just in time” production schedule according to the MRP
Used SQL query, JDE and Macro Excel to do the production plan
Enforced daily activity to ensure the company expectation 98% of customer service level
Completed production dashboard and submitted KIP, managed projects for dead stock of finished products
Optimized logistics flows, trucks, handled production issues and settlement of disputes of transport
Assured the reliability of the stocks in data base and JDE
Organized inventories in different co-packers and resolved discrepancies
06/2004 to 12/2004 Internship in Inventory Management – Clinique de l’Anjou, France
Set the ERP Sigems/ Designed & wrote the database/ Informed & trained staffs to use the ERP
Contact this candidate