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Customer Service Manager

Las Vegas, Nevada, United States
January 01, 2019

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Strong background in Credentialing and management of physician billing. Over Fifteen years.

• Extensive customer service excellence skills, and Leadership abilities

• Strong knowledge of Microsoft Office Suite, including Outlook, Power Point, Excel and Office Writer, as well as Word and Graphs Diagram, Blueprint, linear representation, and visual representation

• Strong organizational skill with the ability to multi task.

• Five years of DME Customer Service Rep./Sales Marketing, Billing, Collection (Health-n- Home,MedMo)

One year of chiropractic office front/back office, billing, collection. Two years Casting, and five years in Surgical Assisting MD in OR. One-year EKG, EEG

• Ten years of Front/Back Office. Managed and Supervised Staff.

• Five years of Scheduling/Medical Records, Ten years of Sales and Marketing

• Over Fifteen years of Physician and Hospital billing and AR Collection (Third party billing) Workmen's Comp. Liens.


High Desert Coding & Billing 10/2012-08/2018

Credentialing Medical and Dental Providers Private Ins. Billing and Coding for Private Insurance (Medicaid, Medicare, HMO,PPO,etc), Hospital, and Private Office, Collection, Posting payments, Billing Patients Statements.

Consultant Assignments

Seip Orthopedic Specialty 8930 W. Sunset Rd. Las Vegas, NV. 89148 10/2015-12/2016 Credentialing, Billing Patients /Private Insurance, Follow-up, Posting, Collecting, Trained Staff and all Operation, Hospital surgery schedule, coding, billing, and auth. X-Ray, MA, Liens, Patients Appointments.

Edwin Suarez Physical Therapy, 3620 E. Sunset Rd. Las Vegas, NV. 89120 09/2015-10/22/2015 Credentialing, Patients /Private Insurance Billing/Coding, Collection, A/R, Posting, Dr. Anna Contomitros, MD. 7908 West. Sahara Ave. Las Vegas, NV. 89135 03/01/2014-08/2015 Credentialing/Billing Manager, Ins. Billing/Patients Billing, Collection, A/P, A/R, Coding, Surgery (biller, coder, scheduler,)

Dr. Dipti Shah MD. 10624 S Eastern Ave. Henderson, NV. 89115 01/2015-07/2015 WC Biller CA., Negotiate reimbursement from third party (Attorneys, Insurance, MV. PI), Credentialing, Patients /Private Insurance Billing, Collection, A/R, Ins. Billing, Coding Stephen Castorino, MD. 653 N. Town Center Dr. Las Vegas, NV. 89144 09/2014 – 12/2014 Office Manager, Credentialing, Billing, Posting, Collecting, Managed Staff and all Operation. Vera Lopez



Dr. Brian Anderson, O.D. 3200 Soaring Gulls Dr. Las Vegas, NV. 89129 08/2013-01/2014 Credentialing Billing,VSP. EyeMed, Davis, Medicaid, Medicare, Private Insurance, and Patients billing. Collection AR. Auth. Posting Payments, Scheduling patients and anything that is ask I did.

MedMo, Las Vegas, NV. 10/2012- 01/2013

CEO. Billing DME Equipment, Collection, Posting Payments, Managed Staff and all Operation Total Flip Family Enrichment Community Development Center, Las Vegas, NV. 01/1990-12/2010 Scheduling patient’s appointments, file charts, follow up

• Input Pt's demo. Billing/Coding (Medicaid, Medicare, HMO,PPO,etc.) Eighteen years of physician and hospital billing and collection. Appeal Claims for maximum reimbursement. Third party billing. Served as the initial point of contact for every patient, assuring their need were met.

• Managed and supervised staff. Credentialing and management of physician

• Handled Human Resources tasks; hiring and firing, as well as issuing disciplinary action reports, or making recommendations or decisions about promotions or raises.

• Responsible for maintaining the monthly and yearly budget.

• Trained and professionally prepared in order to meet the emotional needs of children.

• Developed individualized family service plans.

• Administer initial and exit developmental assessment, documented finding, and prepared recommendation to further assist in family needs.


Tracy Express Girls Softball 2012-2012

Henderson Girls Softball 2008-2010

Sunrise Girls Softball 2007-2014


HIPAA Training 2012

Customer Service Excellence 2010

Helping Hands Award 2007

Customer Relations for Better Health Care 2006

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