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Customer Service Executive

Location:
Mumbai, Maharashtra, India
Salary:
35k
Posted:
January 01, 2019

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Resume:

RAKSHA MORE

Ph: 916-***-****

E-mail:ac73ch@r.postjobfree.com

Objective

To work and grow in the field of Human resources, make a positive contribution through my knowledge, skills and personal commitment and to continuously strive for professional excellence and individual satisfaction.

Educational Qualifications

Master In Business Administration 61%

(PGDBA distance program)

2008-2009 Symbiosis University Pune.

Bachelor of Arts 55%

2002-2003 Model Collage

Dombivili, Thane.

Higher Secondary Examination (Arts) 50%

Feb 2000 Model Collage

Dombivili, Thane.

Secondary Examination 51%

Mar 1998 St Joseph’s Convent

Pune, University

Additional Qualification

Diploma in International Airlines and travel management course from IITC

Programming in C, MS-Access, Photoshop, Flash, HTML & DHTML, FoxPro, MS-FrontPage. MS Word, Internet.

Key Achievements

Active participation in college social and cultural activities.

Actively Participated in building new clientele for sourcing candidates for First source.

Have successfully completed Behavioural based interviewing skills program by Navgati

Wipro Global Services

Tenure : February 2016 till August 2016

Designation : Senior HR Recruiter

Responsible for day to day recruitment related activities and delivery against all Recruitment SLAs.

Understand and learn the details of each job requisition and its requirements, project location, duration, etc.

Understand the priority of the requisition and the differences between direct and process requirements

Identify qualified technical candidates utilizing various sources available employee consultants on bench, resume database, employment websites, referrals, own network, other recruiters, etc.

Conduct preliminary interview to qualify the candidate - assess technical skill level, communication skills, location preferences, salary expectations, need for accommodations, etc.

Format resumes to highlight the necessary skill sets as it relates to client project requirements and in accordance with clients resume submittal guidelines

Negotiate pay rates with consultant candidates in alignment with organisation's requirements and delivery managers or account managers direction

Post internet ads on employment websites and send the same to employees, sub-tier companies as necessary

Handling Campus Recruitments

Managing On boarding Process

Handling Package Calculations, Attendance and Leave Management

Employee Engagements and Grievances

Inventurus Knowledge Solution

Tenure : August 2014Tillfeb 2016

Designation : Senior HR Executive

Responsible for day to day recruitment related activities and delivery against all Recruitment SLAs.

Understand and learn the details of each job requisition and its requirements, project location, duration, etc.

Understand the priority of the requisition and the differences between direct and process requirements

Identify qualified technical candidates utilizing various sources available employee consultants on bench, resume database, employment websites, referrals, own network, other recruiters, etc.

Conduct preliminary interview to qualify the candidate - assess technical skill level, communication skills, location preferences, salary expectations, need for accommodations, etc.

Format resumes to highlight the necessary skill sets as it relates to client project requirements and in accordance with clients resume submittal guidelines

Negotiate pay rates with consultant candidates in alignment with organisation's requirements and delivery managers or account managers direction

Post internet ads on employment websites and send the same to employees, sub-tier companies as necessary

Handling Campus Recruitments

Managing On boarding Process

Handling Package Calculations, Attendance and Leave Management

Employee Engagements and Grievances

1st Innings Entertainment

Tenure : May 2013 till June 2014

Designation : Executive Assistance cum Human Resource

Rolling out appointment letter, confirmation, increment letter, promotion letter, and course certification letter for the employee at the various stages of their stay with the company.

Provide Administration support in:

*Drafting Letters.

*Handling Internal & External Correspondence independently

*Making Travel Arrangements & Hotel Reservations for General Manager. Take care of all relevant documents / procedures like visa etc.

Calendar Management .Maintain and Prepare Expense Statements for GM. Track all expenses and payments on his behalf. Organize meetings / conferences, Video Conferences etc.

Conducting induction for new employee is introducing them to the company and making them familiar with the policies and the growth graph of the company.

Handling MIS for varied employee information, maintaining a tracker for the joining date, the salary cycle, employee tracker etc.

Conducting timely feedback session with the employee and addressing their grievances, taking feedback and coordinating effectively in order to address the issue and help arrive at a suitable conclusion.

Handling exit formalities for the employee, taking constructive feedback and having a healthy discussion about their stay with the company, completing all the exit formalities, checking and reporting dues, if any.

Firstsource Solution Ltd.

Tenure : May 2011 till April 2013

Designation : HR Executive

Job Description : Recruiter Operations

Handling Vendors and managing the recruitment, MIS and key accounts for vendors

Attending calls of clients schedule meetings on telephone

Coordinating with existing vendors and generating new vendors.

End-to-end execution of the Talent Acquisition process.

Coordination with Hiring Managers / Partners to identify open positions.

Ensuring optimum utilization of various recruitment sources like portals, employee referrals, vendors, campus, social networking sites etc. to source the right talent.

Initial screening & validation of candidates, short listing candidates for technical interviews, administering tests & coordinating with the interview panel for the technical interviews.

Conducting salary discussions / negotiations with the selected candidate & rolling out offers.

Close follow up with candidate & all departments to ensure smooth on boarding.

Conducting reference checks & maintenance of the candidate/indent database.

Handle key Talent Acquisition projects.

Etihad Airways

Tenure : April 2009 till April 2011

Designation : Sr. Customer Service Executive

Handling airline reservation on Amadeus CRS.

Handling reissue and revalidation.

Responsible for Daily Mentoring, Guiding and Coaching my Team Members.

Analysis for daily AHT and Quality Monitoring.

Handling Administrative work for Team Leader on his behalf

Handling limousine booking for business class customers

Client coordination

Wipro Global Services

Tenure : December 2005 till April 2009

Designation : Customer Service Executive

Responsibilities

Responsible for Daily Mentoring, Guiding and Coaching my Team Members.

Baggage E-mails opening and closing count.

Analysis for daily AHT and Quality Monitoring

SPOC for Team outing, Fun and Training of new agents in team.

Handling Administrative work for Team Leader on his behalf.

Preparation of Rep Report Cards.

Achievements:

Awarded for Top performer of the month for Month June 2007.

Have been the Representative of the month for the Month September 2007.

Have been the Team Coach from July, 2007 to September, 2007.

Strengths

Flexible and adaptable to diverse circumstances, with an eagerness to accept challenges.

Good inter-personal and communication skills.

Analytical thinking, ability to generate creative and innovative solutions.

Personal Details

Date of Birth : 22, April 1980

Address : 502, Kuber Residency,5th floor, Near Octroi Naka, Kopri, Thane (E)

Languages : English, Hindi, Marathi.

Raksha More



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