Customer Service Manager
Resume:
L. Jane Dunlap
Office Manager
Evans, CO *****
***************@*****.***
• 10+ years of Office Management/interpersonal skills with experience in retail, education, payables and receivables industry.
• Excellent English verbal and written communication for correspondence, manual writing and data entry.
• Promoted from Office Manager to Parts Department ordering/shipping and warranty claims within 3 months of employment at Dave's Mobile R.V. Service & Sales.
• Implemented follow up procedure for completed service calls resulting in more satisfied customers and increase in good customer relations.
• General knowledge of MSWord, Excel, PowerPoint Outlook, extensive use of Intuit QuickBooks Vista and company programs for data entry.
• Ability to conduct effective negotiations for business contracts and parts, equipment pricing. Work Experience
Receptionist/Administrative Assistant
H&R Block - Evans, CO
January 2017 to Present
Scheduling answer phones customer service Facilitate smooth running appointments Deli Clerk/Cashier
Sprouts - Greeley, CO
June 2014 to Present
Responsibilities
Deli production cheese meat etc
Accomplishments
Timely and efficient and clean
Skills Used
Customer service deli production
Office Manager
Complete Property Management - Greeley, CO
July 2009 to December 2011
Responsibilities
Wrote/interpreted leases A/P A/R maintenance crew supervision cleaning of office and adjoining halls. Evictions. Rent roll bank deposits customer service Cashier/ Deli Operation
Agland, Incorporated - Eaton, CO
August 2008 to August 2009
Office Manager,
Dave's Mobile RV Service - Ault, CO
July 2003 to July 2008
Customer service, invoicing and billing, walk thru, search for hard to find parts, OEM specifications, OEM warranty claims and processing, RGA's for return goods, all payroll, sales taxation, licensing and insurance, policy implementation
Education
Bachelors in Business Administration/ Sociology
Regis University - Denver, CO
Associates of Applied Science in Business Administration/Accounting Northeastern Jr. College - Sterling, CO
Skills
Word, Excel, Powerpoint, Outlook, Peachtree, Access, extensive customer service, A/P and A/R, oversee, inventory replenishment
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