Customer Service Medical

Rachel Payares

**************@*****.*** **** Circle City Dr., Corona, CA 92879 951-***-****

Objectives

To obtain a position in the medical field.

Education

Everest College

August 2009 Medical Billing and Coding Certificate

High Honor Roll

Experience

Advantmed Work from Home

Remote Customer Service Representative 02/2016 – 04/2016

Request copies of medical records.

Complied with all legal mandates for copying medical records, including confidentiality.

Entered accurate information such as patients information

Read all medical record copying requests completely

Notified requestor of copying procedures and charges associated with copying medical records

Placentia Linda Foot and Ankle Group Placentia, CA Medical Office Receptionist 03/2013 – 08/2014

Greeted patients in person or on the telephone; answering or referring inquiries.

Provided time and treatment room utilization by scheduling appointments in person or by telephone

Scheduled patient appointments and made follow up confirmation calls.

Answered patients’ questions and maintained the reception area.

Ensured availability of treatment information by filing and retrieving patient records.

Maintained patient account by obtaining, recording, and updating personal and financial information.

Crest Digital Anaheim, CA

File Clerk 09/2007 – 04/2008

File records

Purged records by year

Data Entry duties

Rachel Payares

EZ Copy Service Anaheim, CA

Customer Service Representative 03/2005 – 09/2007

Answer phones for customers regarding copying medical records.

Make appointments for copying of medical records.

Enter orders for request of medical records.

Corona Regional Medical Center Corona, CA

Medical Records Tech II 04/2004 – 12/2004

Demonstrated the ability to accurately and confidentially maintain patient charts and records.

Pulled records for surgery schedule and for Dr. Deficient Charts.

Separated transcription reports and charted them Skills

Extensive customer service experience and organizational skills.

Strong communication skills both written and verbal and ability to remain composed in situations requiring multi-tasking.

Attention to detail in positions of responsibility.

Experience with Microsoft office software.

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