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Office Support/Receptionist

Independence, Ohio, United States
December 30, 2018

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Karen L. Miksich

**** ****** ***** • Seven Hills, Ohio 44131

216-***-**** •

Career Objective: Seeking a Customer Service / Office Support position.

Skills & Accomplishments

Supported Facilities Department & Office Service Team for HQ of 1K+ employees, contractors & vendors

Maintained Excel Files

Notary – Good thru - 08/22/2023

Maintained Visitor Management System

Maintained high volume Visitor Reception Desk

Answered & Routed calls for high volume main switchboards

Booked conference room meetings

Booked catering for conference room meetings

Maintained office supplies inventory

MS Excel, Word, Outlook

Trained New Employees

Prepared /Deposited Company Funds

Managed Filing System

Able to Meet Deadlines

Use of Office Equipment

Shipping & Receiving

Customer Relations

Problem Solving

Reconcile Billing Statements

Supported successful sales team

Professional Experience:

Facilities Office Services Assistant:

MCS Group, HQ, Philadelphia, PA - Hired as a contractor by Eaton Corporation (Beachwood, OH-Power Company)

Maintained occupancy database files

Supported Facilities space planning system

Scheduled internal moves for employees & contractors

Scheduled work order requests for HQ building

Handled large volume of e-mail requests from employees

Prepared sign-in sheets for conference room meetings

Prepared booklets for meetings

Accessed offices & workstations for on boarding/off boarding employees & contractors

Maintained visitors management system

Maintained daily high volume visitor Reception Desk

Answered & routed high volume calls from main switchboard

Created visitor badges for large groups

Booked conference meetings held at headquarters

Ordered catering for conference meetings at headquarters

Monthly checks for AED machines throughout building

Maintained facilities department inventory of supplies

Notarized documents for employees

Assisted whomever needed help to get daily tasks completed

Sales Assistant

Targetronix, Solon, OH-A non-stocking distributor/broker of electronic components.

Sales Assistant-2000-2010

• Typed detailed sales orders for Sales Department, averaging 20 per day

• Maintained each filing system for 3-12 Salespeople

• Processed customer’s order via telephone/email & prepared for shipment

• Updated customer’s delivery status on their website

• Managed & expedited all open order status

• Typed forms for returned / canceled items

Maintained office supplies inventory

• Answered customer’s e-mail requests & inquiries

• Faxed customer’s requests & inquiries

• Prepared quotes for customers

• Maintained daily sales phone report

• Maintained daily & monthly Sales booking reports using Excel Spreadsheets

• Obtained all information for existing & future customers

Prepped invoices for accounts payable/called for payment information

Assisted other departments with daily functions

Additional Tasks

• Greeted incoming visitors

• Answered heavy volume of 200+ incoming calls, with 5 lines & routed appropriately

• Covered for warehouse clerk in the shipping & receiving department

• Mailed invoices & documents-using US Mail, UPS Worldship & Federal Express

• Prepared air bills for USA / International shipments

• Processed daily paperwork for incoming/outgoing shipments

• Maintained reports for Salespeople

• Maintained customer data base for Sales Department

• Sent & recorded all promotional items to customers


Maple Heights High School Graduate

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