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Customer Service Manager

Raleigh, NC, 27610
December 29, 2018

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**** ******** *****

Raleigh, NC *7610

Cell: 919-***-**** E-mail:


Owens State Community College, Toledo, Ohio. Academic & Business Honors

Associates Degree in Applied Business, Supervision

Supervision Certificate Advanced Supervision Certificate

Ohio State Highway Patrol Auxiliary Officer

Certified fork lift instructor


Brink’s Security, 6-2018 to present Armed Security Guard/Driver with DOT card as well as background clearance.

Ferguson Distribution, 3-2017 – 6-2018 Warehouse Yard Manager picking and loading housing materials.

Gause & Sons Inc., 2011-2017 Owner - operator of pizza business.

Precision Packaging Services, 2006-2011

Warehouse Operations Plant Manager in charge of 100+ daily, temporary personnel.

Supervisor managing production schedules, facilitating outsourcing, schedule changes and delivery.

Thorough knowledge of bottled spirits packaging, shipping, receiving and regulations.

Project management, time management, personnel management on specialty packaging products.

Shipping & receiving including loading and unloading product, inventory count, and quality control.

Thorough knowledge of warehouse equipment including binding equipment, cutters, all forklifts, etc.

FPM/Erie Steel Heat Treating, 1978-2003. Plant sold and closed, then re-opened after my relocation.

Promoted to Shift Supervisor, 1995 for third shift plant operation of metallurgical process.

Supervised furnace Just-In-Time production, scheduling, work orders, and quality control.

Supervised shipping, receiving and warehouse departments for inventory control.

Supervised customer service tracking purchase orders, change orders, and parts.

Supervised GM Transmission automotive supplies for their production flow.

Promoted continuous improvement of product quality and process efficiency.

Developed and implemented safety standards. LEAN manufacturing experience

Strong interpersonal communication and organizational skills for high volume production.

Participated in strategic planning process to identify manpower needs and personnel issues.

Maintained good personnel relations and discipline to help maintain high employee morale.

Administrative duties including approval of operating reports, time reports, incident reports, attendance records, and personnel documents along with employee performance reviews.

Served as member of employee involvement teams to improve workplace, increase efficiency and production.

Metallurgical trouble shooting. QS 9000 and ISO knowledge. Statistical Process Control (SPC).

Furnace mechanical aptitude including temperature control, electrical, plumbing and HVAC.

Supervised the operation of all equipment. High-level analytical ability to solve complex problems. Assisted the Maintenance department in scheduling equipment repairs to ensure production deadlines.

HONORS: Business Honors - Kappa Beta Delta International Honor Society for Business

Clean criminal background and have North Carolina driver’s license. References available.

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