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Project Manager

Farmington, CT
December 28, 2018

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Kanchana Ratnasara BSC

** ********** ******* **********, ** 06032

Direct: 860-***-****

Accomplished and result driven individual with an eye for detail. Holistic approach in planning, execution and reporting complemented with over 10 years of proven track record in cost analysis, business analysis, project management, financial governance, project controls, contract administration, and reporting.


Experienced in Project Management Life Cycle, Controls and Process modeling around Six sigma

Create, manage and support Project Management Plans and reports throughout the project life cycle from Planning, Requirements, Design, Construction and Closure

Coordinating with multiple teams to deliver client project responsibilities, follow-up on action items and milestones, and identifying and reporting risks

Facilitating requirements gathering meetings and workshops with product management, marketing, legal, operations, and technical teams

Exceptional interpersonal skills

Quick to foster confidence and trust developing close working relationships with business partners

Proactive, strong work ethics, driven to succeed and excel


Eversource June 2017-present

Senior Analyst Transmission Project Controls

Development, maintenance and updates to project methodologies and contract administration procedure

Research and analyze business problems to determine if systems solutions are advisable and available

Maintain program strategy, project analytics to help the PMs optimize future outcomes

Best practice incorporation along with a continuous improvement process

Management of regulatory and non-regulatory compliance methodology

Risk management oversight ensuring PMs maintain and perform risk analysis/assessment

Project change control management including Change Order (CO), Purchase Order (PO), Desktop Requisition (DR) generation, follow up and maintenance

Project document control and archival related to RFP process working closely with procurement

Cost tracking and vendor management

Thorough assessment of project schedule and cost information

Supplier performance measurement and feedback, contract administration and contract change control oversight

New system Maximo (IBM) conversion adherence and fostering enhancements working with the team

Assist in troubleshooting application issues with the business and development teams

Provide management with accurate and timely status information

Working knowledge of Eversource processes and controls including Workday Human Capital Management (HCM), Workday Payroll, Workday Financial Management

Evariant Solutions Farmington, CT September 2013-June 2017

Senior Business Analyst

Aid in the determination of project scope and allocation/assignment of project resources for Salesforce projects

Develop end to end project plans with key dependencies, resource assignments and identification of critical path

Develop project charter, stakeholder register, communication plan, and resource assignments. Consistently manage time, budget and resources for all projects ensuring delivery dates, identification and resolution of issues, adherence/mindfulness of project scope and the impacts of changes.

Develop and nurture strong, collaborative, trusting relationships among the company’s leadership, team members and key clients

Support campaign management office with strategic marketing campaign project requirements

Prepare for and facilitate/co-facilitate regular status calls with clients to discuss issues, changes, action items, risks, and other key project management variables

Manage change requests from clients including the negotiation and creation of additional work requests and authorizations as needed. Expertly communicate to all team members ensuring knowledge of project scope, responsibilities, and changes

Assume scribe responsibilities for all client and team meetings and communicate all minutes across teams (client and internal)

Ensure that all time tracking is on time and completed for projects including all team resources

Determine impacts to workflow and assist in the development of new workflows

Wolters Kluwer-TyMetrix Hartford, CT May 2012-August 2013

Business Analyst/Project Manager-Implementations

Successfully implemented customized TyMetrix360 billing system at client sites

Key deliverables for each implementation included creating an MS Project Plan for requirement management and documentation

Extensive requirement gathering, documentation, customer facing and customer relationship management while working collaboratively with Account Management team

Conducting interviews and surveys and developing questionnaires to gather requirements

Facilitating requirements gathering meetings and workshops (JAD sessions) with product management, marketing, legal, operations, and technical teams

Facilitate client design sessions, using TyMetrix360 Sandbox to show possible configuration options and conduct proof of concept testing

Created and executed test cases mapped to the requirements

Collaborate with Account Team, client’s Business Process Engineer and other implementation team members on developing a Network Design that will generate the greatest return on investment for the client

Work with Data Services and Development to review specifications

Support both large enhancements and ongoing system maintenance work simultaneously

Assist and support the definition, development, and implementation of systems-based and non- systems-based solutions

Aetna Harford, CT December 2010-April 2012

Senior Business Analyst

Assist business to interact and convey the business needs of the application to the technology team and work with the PMs to determine their requirements within the vision and scope of the project

Build close working relationships with both business and IT partners

Maintain the standards and regulations required in the documentation and the overall development of the application

Create guides through capture planning, story-boarding, proposal planning, proposal execution, and post proposal activities

Identified and implemented relevant business processes and work flows

Conducted sessions with users to identify the usability aspects of a web-site or web-application

Support PMO with on-boarding, resource planning and project planning

Coordinate project meetings: schedule meetings, take meeting minutes, follow up on action items, milestones, and identify & report risks

Prepare PowerPoint decks for project status meeting and other ad-hoc meetings

Citizens Financial Group and Royal Bank of Scotland Cranston, RI July 2009-December 2010

Senior Project Analyst, Project Manager

Support PMO with on-boarding, resource planning and project planning

Maintained MS Project Plan for the program, Action Plans and other key reporting data

Maintain project financials in following systems-PAPA (Project Accounting Planning and Analysis) and PACS (Project Analysis & Control System). Project size 25+ Million, Project team 200+ resources, and 40+ Projects

Cost benefit and variance analysis for OII program: Compared Plan, Actual, and Forecast values for FTE count, capital expenditure and one-time expenses. For the purpose of analysis financial data was sourced from Oracle Financials, PACS, and PAPA. Liaised extensively with Sunrise and Finance Department for clarifications and obtaining required financials

Reporting: Prepared an extensive executive summary of the cost benefit and variance analysis of the OII program bi-weekly to be presented to the PIB/Senior Management

Resource allocation and planning: Maintained resource allocations, identified gaps, and reported actual vs invoiced by resource by process for the program

Coordinate consolidation and dispersion of scattered project information across multiple departments

Partner with Black Belts to ensure that projects follow six-sigma methodology, and generates evaluation metrics and reports on the project progress

Coordinate project meetings: schedule meetings, take meeting minutes, follow up on action items, milestones, and identify & report risks

Prepare PowerPoint decks for project status meeting and other ad-hoc meetings

Today’s Admin Solutions Stamford, CT October 2007-June 2009

Project Manager

Play a customer facing role, manage customer relationships and account growth

Work with clients to develop project plans per requirements

Client billing and follow up on bill collections

Work with business and IT teams to develop RFP and RFI documents

Gather stakeholder feedback and prepare vendor evaluation scorecard with a view to determine need for contract amendments and extensions

Compile management reports on an ongoing basis to report cost variations (actual vs. budget vs. plan), benefits realizations, and risk metrics

Build understanding of the business unit supported

Build close working relationships with both business and IT partners


Mansfield University Pennsylvania May 2003

Bachelors of Science (BSc) Business & Computer Information Systems

University of Connecticut

MBA – Part-time in progress

CSM – Certified Scrum Master


Rational Requisite Pro, ClearCase, ClearQuest, PlanView, Project Accounting Planning and Analysis(PAPA), Project Analysis and Control System (PACS), Salesforce, MS SharePoint, Constant Contact, 1Shopping Cart, Maximo, Ariba, Oracle, MS Project and Office tools

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