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Administrative Assistant Customer Service

Winnipeg, MB, Canada
December 28, 2018

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*** - *** ******* ******

Winnipeg, Manitoba

R2G 3G6

Telephone: 204-***-**** (Home) & (Messages)

Career Objective:

To obtain full-time employment using my existing skills, while obtaining new skills and opportunity to expand my career path.

Currently working towards the NSCO Certification (National Safety Construction Officer)


Proficient computer skills in varied programs (Microsoft Office (Excel, Word, Outlook, etc)

SPECTRA & Yardi (property management software), SIS (Student Information Database/Accounting System); WINTAC (Electrical Service Scheduler & Accounting Software)

Centrax, Citrix, Izone, Groupwise, Quickbooks etc.

Typing skills (50 w.p.m)

Excellent customer service skills

Self-starter with ability to work as a team or with minimal supervision

Analytical and detail oriented with effective time management skills

Switchboard knowledge

Property management and real estate/relocation administration

Government Level Security Cleared

System), etc;

Excellent customer service skills

Accounting Knowledge

Switchboard knowledge

Property Management Administration

Service Scheduling Administration

Shipping & Receiving

Able to operate various types of office equipment

Other office skills


Grade 12 Diploma Received – Kildonan East Collegiate (1986)

Administrative Assistant Certificate - Academy of Learning (1990)

Administrative Assistant Certificate– Red River College (2004)

Workplace Health & Safety Training – CSAM (2014 to present) - Various Courses (Can provide Diplomas)

S.C.O.T. Training Certificate - CSAM (2018)

Principles of Safety Management - CSAM (2018)

Work Experience:

Sept 1, 2013 – Present Health & Safety Coordinator/Service Coordinator

BSD Solutions Ltd.

200-55 Furniture Park

Winnipeg, Mb

Health & Safety Duties:

Promoting a positive safety culture where safety is everyone’s responsibility

Regularly monitoring safety compliance of workers on various job-sites

Conducting health and safety orientations for new workers and visitors

Preparing site safety plans, conducting hazard assessments, incident investigations and risk assessments, as required

Assist with the development and assessment of Safe Work Practices and Procedures, Job Hazard Analysis, and the overall hazard assessment process

Reporting incidents and injuries to all appropriate parties

Conducting safety meetings and toolbox talks

Data entry and maintenance of the health and safety program database

Keeping project management teams and the HSE Manager updated on issues that arise

Support field staff in safe operations that meet regulatory requirements

Participating and conducting safety meetings, reviewing safety initiatives with field employees and conducting audit and safety reviews

Conduct job hazard assessments and help crews understand the importance of, and the concepts of, Field Level Hazard Assessments

Conduct workplace and jobsite safety inspections

Conduct detailed incident investigations for injuries, property damage, and near miss incidents and report on findings including identifying causal factors and corrective actions

Assist in the development of Safe Work Practices and Safe Job Procedures

Work with colleagues and our clients to complete Project Safety Plans, Hazard Assessments and Risk Registries for Critical Tasks

Maintain statistics and records and monitor accident/incident frequencies and safety violations; conduct investigations and complete related documentation

Assist in the planning and start up of new projects with respect to safety requirements. Candidate will conduct Pre-job and monthly Hazard Assessments, Prepare Emergency Safety Plans (ESH) required from Workplace Contractor’s

Member & Recording Secretary of the Safety Committee

Research & prepare all documentation for annual COR Audit Reports

Actively participate in scheduling meeting with operation partners to finalize priority of work orders, optimum downtime windows, and necessary lead times

Follow up and communicates schedule to all resources: maintenance, production, outside services, stores and engineering using WINTAC

Complete all administrative, costing, hours, etc on all work orders using WINTAC

Electrical Service Coordinator Duties:

Primary contact for the company Service Customers providing assistance to these customers by setting up their scheduled Preventive Maintenance and Calibration visits as well as managing the repair calls as they come in

Be the primary phone voice for the service department

Work closely with the Service Manager and Inside Service Technician

Daily/weekly - produce a schedule of upcoming service visits & maintenance contracts using WINTAC (computerized scheduler), MS EXCEL & Outlook

Place calls/send email to the customers to confirm the scheduled visit

Manage and triage the repair calls as they come in

Manage the Schedule assigning technicians to pre-scheduled jobs/primary contact for the Technicians

Producing job sheets/ work orders for the technicians

Debrief the technicians when the jobs are complete

Acting as a facilitator for repairs that are being mailed/ shipped in

Ensure service reports are received & complete for invoicing

June 2011 – Sept 2013 Property Management Administrator/Assistant

Mainland Commerce Real Estate & Property Management

201- 475 Provencher Blvd.

Winnipeg, Mb

Management of day to day operations and emergencies for 80 residential & 20 commercial properties & 3 condominiums

Tenant Relation; Ensure that trouble calls received from clients or tenants are acted upon including rent collections

Assist in coordinating the implementation of repairs, maintenance and renovations carried out on buildings and monitor progress and cost of work for property owners

Purchase orders, preparing of work order specifications

Compile and maintain records on operating expenses and income, prepare reports and review rents to ensure they are at market value

Invoicing/tenant charge backs

Monthly financial statements for each property/owner

Annual Budgets, account reconciliation invoicing

Negotiate or approve rental or lease of various properties in a portfolio on behalf of property owners and ensure that terms of lease agreement are met; Draft offers, renewals, amending agreements, leases, assignments, license agreements, and temporary agreements;

Create documentation summary sheets; Follow up of outstanding documentation as required

Distribution of executed documents to tenant and to appropriate internal departments;

Process credit report requests;

Updating tenant information in SPECTRA (building & tenant info set up, charges, etc)

Leasing & lease procedures for both commercial and residential (including evictions, non-payment etc.)

Filing and processing of multitude of legal forms

Daily administration duties such as letters, etc.

Working with RTB (Residential Tenancies Branch)

Parking control and administration of 2 parking lots

Prepare and administer contracts for provision of property services, such as cleaning and maintenance, security services and alarm systems

Other duties as assigned

May 2010 to Feb 2011 Property Management Administrator/Assistant

NewWest Enterprise Property Group

100-330 Portage Avenue

Winnipeg, Mb

Duties same as above.

Sept 2008 – Nov 2009 Relocation Consultant

Royal LePage Relocation Services

Federal Government Services Division

1853-201 Portage Avenue

Winnipeg, Mb

full service assistance to transferring employees of the federal government department and agencies including the RCMP

initial contact (1st customer service point) to all transferees providing services to open files for relocation

provide assistance to the consultant in allocating all available funds in the most tax efficient manner to all aspects of a relocation not limited to real estate, mortgages and rental accommodations

provide pre-counseling on benefits and entitlements as outlined in the Integrated Relocation Program

Manage schedule/calendar of meetings, training, appointments for transferees

Consultant in managing benefits including verification and reconciliation of all transferee advances, expenses and reimbursements

Provide assistance to the transferee in order to ensure successful relocation

Orders, reviews, liaises, process invoices and reconcile from suppliers (appraisers, home inspection and lawyers) and other supporting suppliers

Facilitates travel for transferees and family through government appointed travel suppliers such as AMEX

Requests rental appointments with Rental Search Supplier at destination

Compiles with office procedures in accordance with work instructions and the Quality Manual

Upholds the Quality Management System (QMS) by completing appropriate documentation and accurate records

Interpretation of legal documents i.e. Deeds, mortgages, leases and real estate contracts

Opens files and ensures all forms are received for consultant

Maintains an effective records management system both online and manual

Data entry of all documents online and manual

Processing of all internal corporate expenses

Responsible for maintaining sufficient office supplies/equipment

Taking and typing all staff meeting minutes

Other duties as required in changing work environment

Nov 2009 to April 2010 Property Management Administrator/Assistant

July to Aug 2008 Stevenson Management Services Ltd.

276 Colony Street

Winnipeg, Mb

Duties – same as above property management positions

Sept 1991 to Mar 2007 Student Administration Clerk/Administrative Assistant III

Red River College

300-123 Main Street

Winnipeg, Mb

Processing student application procedures and registration for 600 students per

terms – (Sept to Jan and Feb to June)

Working with English as a Second Language students

Student and Program consulting on various levels and topics

Handle Operating budgets

Daily administration reports – attendance and statistics

Process expense reports for employees

Process and maintain employee attendance on a bi-weekly period

Reporting and administration to other funding agencies (Manitoba Citizenship

& Immigration, Human Resources Development Canada, Social Services, etc.

Processing of international student payments, applications, work permits, etc.

Working in book store, ordering of books

Cash procedures and credit card payments, etc


Maintain daily operations for building problems and repairs

Processing of student marks, evaluations, certificates and graduate information

Ordering daily supplies, printing materials, etc.

Typing of varied reports, correspondence and teacher curriculum resources

Processing of student cards

Student records (recording of daily absenteeism, lates etc.)

Workplace Health & Safety Coordinator for the area

Switchboard – customer information for all Red River College programming

Minute taking at meetings

Travel Arrangements

Graduate Planning Committee

Student placement testing


Kris Collingwood

BSD Solutions Ltd. - Projects Manager


Denise Fiola

MCRE - Manager


Kelley Hardy

Team Leader

Royal LePage Relocation Services

780-***-**** or

Lori McLeod

Office Manager

Stevenson Management Services


Contact this candidate