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Customer Service Data Entry

Location:
Minneapolis, MN
Posted:
December 28, 2018

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Resume:

Rockman Bentumo

Research Assistant - University of Minnesota

Minneapolis, MN 55416

ac72gh@r.postjobfree.com

678-***-****

Willing to relocate to: Atlanta, GA - Lawrenceville, GA - Marietta, GA Authorized to work in the US for any employer

Work Experience

Volunteer

James H. Binger Center for New Americans

September 2017 to Present

Immigration Intake Training), In September 25,2017 I worked with them at St. James city by interviewing the DOPA, DACA and asylum seekers.

Customer Service Representative Bilingual( French-English) Bankers Financial Corporation - Eden Prairie, MN

June 2018 to August 2018

Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion.

Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines Process policies and related document to ensure accurate and efficient flow through the appropriate processing system

Provide assistance to other departments when workload dictates Consistently achieve departmental standards of productivity and accuracy Maintain the security and confidentiality of the facility, computer system, programs, customer and client information

Complete additional duties as assigned

Research Assistant

University of Minnesota - Minneapolis, MN

May 2018 to August 2018

I Served as research assistant for Professor Paul Vaaler (University of Minnesota law schoolSummer 2018). I provided research, draft memos, reviews as requested by the Professor Paulon the project titled Rating agencies to incorporate Human Rights score into credit ratings forborrowers ( countries, state and government).

As Research assistants I worked closely with faculty as defined by the professor Vaaler. I alsoconducted legal research on the project .

Legal Intern

EEOC FEDERAL - Minneapolis, MN

March 2018 to May 2018

During the 2018 Spring semester, I was supervised by my faculty chair Prof. Befort (University of Minnesota law school) on an Independent Field Placement with the regional office of the Equal Employment Opportunity Commission. In that placement, I assist the legal staff in the enforcement of anti-discrimination laws through client interviews, fact investigation, legal research, and document drafting.My work was reviewed and discussed on several matters and my law school professor and EEOC Senior attorney believe that I have approached my work with considerable skill and diligence. Legal Intern on Immigration and Human Rights

The Advocates for Human Rights - Minneapolis, MN

February 2018 to May 2018

LLM Representative

University of Minnesota

2017 to 2018

law school

Volunteer with the Advocates for Human Rights

President, Youth Parliament of Kinshasa,

Attorney

Puna Law Office - Kinshasa, CD

August 2009 to October 2011

Kinshasa, Democratic Republic of the Congo Business, Immigration Law(Pro Bono) and Human Rights Law Responsibilities: Assisted individuals and corporations resolve legal disputes; conduct research; draft legal documents, argue client's cases before the courts, and negotiate settlements. My legal practice focused on issues that affect businesses such as contract, employment, insurance, real estate, transaction; and human rights issues for youth, women, unemployed and low income clients. Attorney

Yoko Law Office - Kinshasa, CD

September 2007 to August 2009

Kinshasa, Democratic Republic of the Congo Business and Human Rights Law Responsibilities: Same as above. Rockman

Data Entry Operator II

J. Transportation LLC - Kinshasa, CD

June 2005 to August 2007

Data entry is all about speed, accuracy, and attention to detail. A data entry clerk enters information into computer databases for effective record keeping. Daily responsibilities include: Organizing files and collecting data to be entered into the computer. Analyzing the data for errors.

Reporting problems with the data.

Accurately entering information into various computer programs. Keeping sensitive customer or company information confidential. Customer Service Representative( French)

FERBO - Kinshasa

June 2002 to 2004

Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion.

Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines Process policies and related document to ensure accurate and efficient flow through the appropriate processing system

Provide assistance to other departments when workload dictates Consistently achieve departmental standards of productivity and accuracy Maintain the security and confidentiality of the facility, computer system, programs, customer and client information

Complete additional duties as assigned

Intern

Ferbo LLC - Kinshasa, CD

June 1999 to 2000

Kinshasa, Democratic Republic of the Congo Responsibilities: Assisted the Manager in the legal and administrative issues.

Education

Master's in labor, employment and immigration law

University of Minnesota Law School - Minneapolis, MN August 2017 to May 2018

Human Rights

University of Minnesota Human Rights Center - Minneapolis, MN August 2013

Bachelor in Public Law

University of Kinshasa - Kinshasa, CD

May 2005

Diploma in Literacy

Lumumba Institute - Kinshasa, CD

September 1997

Skills

EXCEL, WORD, French, Customer Service, Bilingual, Imigration, Labor and Employment law, Research Assistant, Legal Intern

Certifications/Licenses

Driver's License

Additional Information

SKILLS:

Capacity of adaptation; Word, Excel, Internet; Fluent in French and Congolese, English; Learning Spanish. Good critical thinking skills and ability to solve problems. Ability to work well with people.



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