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Customer Service Manager

Dallas, TX
December 31, 2018

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Jessica Manuel-Jones

**** **** ***** ** *** ****

Dallas TX,75287

Cell Phone: 214-***-****



Customer service driven and administrative professional with strong skills in communication, data management, and computer skills; seeking stability and growth in a company.

FEMA (Sept. 2017- June 2018)

Temporary assignment

Customer Service Representative

Customer Representative means to complete the initial disaster assistance registration procedure

Processes a variety of claims or requests for disaster assistance

Provide various types of information regarding available programs to people applying for disaster assistance by telephone after a Presidentially-declared disaster.


Serves as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducts telephone interviews with disaster victims who have been affected by a declared disaster.

Assists applicants by telephone and in person, determines applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.

Provides information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants.

Conducts verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.

Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.

CMS (August 2017-Sept. 2017)

Temporary assignment

Allstate, Auto Insurance

Customer Service Representative

Professional approach to the job

Have a strong work ethic

Ability to track details while handling multiple tasks

Ability to work with a team

A commitment to providing the best possible service to customers

Driven Solutions (January 2017-Aug 2017)

Temporary assignment

Towing and Emergency Roadside Assistance Leader. Served as a Logistics CSR assigning drivers for various government and client accounts with towing and emergency roadside needs.

Customer Service Representative

Handled both incoming calls & out-going calls to customers that were distressed

Dispatch towing services to accurate location to service client needs

Emergency roadside: worked to calm the customer and ensure assistance would be provided


Take request from HR to assist on special project for the Innovation Property division

Provided quality assurance checks by completing follow up calls to customers

Invoice Processing per HR request

Manpower Maximus Federal Services (April 2015- October 2016)

Temporary assignment

Handled Veterans health insurance claims

Customer Service Representative Appointment setting; provided contact with the providers and physicians for the patient

Insurance Verification; verified and explained coverage to client


Mednax (January 2014- March 2015)

Pediatrix Medical Group

PTA Support

Handling Collectors Correspondence, Return Mail, Claims, Emails for Medical Records

Accurately works specified assignments within required time frame

Faxing, Filing, Sending out letters, appeals and claims to payers via mail

Orders and distributes supplies to all collectors

Assists departments on various special projects assigned by manager

Meeting all deadlines

Organized Team Meetings

Worked Mandatory Overtime

Assisting other departments requested by HR

TETCO/7-ELEVEN INC. (September 2012-January 2014)

Sales Associate/Assistant Manager

Customer Service

Money Handling, Order Writer, Food Service, Gas Service Pumps, Stocking, Janitorial duties, Heavy Lifting, Lottery Sales Attendant.

Completing all of the End of shift paperwork

Frisco Rough Riders

March 2013-September 2013

Seasonal Position /Cash Manager:

Money Handling, Stand Manager, Team Leader, Heavy Lifting, Selling, Running different errands assigned by manager

CVS Pharmacy

August 2011-March 2012


My job duties consisted of checking all customers upon completion of shopping.

I was also responsible for the front of the store

Facing and stocking shelves

Running the Photo Lab, Beauty Consultant and Pharmacy Customer service.

Other duties: Cleaning restrooms and some heavy lifting included.

Jewels Simplee Delicious

Administrative Assistance:

April 2011- Present

Provided Excellent Customer Service

Occasional Traveling

Product Promotion


Accounting in basic math

Filled out necessary paperwork


Temporary Position:


January 2010-July 2010:

Sending calls to Corporate and Collectors

Data entry, filing, scanning

As well as being responsible for receiving mail and sending mail

Cold calling


High school diploma, 2009

Quad C: Collin County Community College 2011 to 2014


N.F.L. National Forensics League 2006-09

E.C.P. Early Childhood Profession 2007-09

Volunteer Work

N.F.L. National Forensics League 2006-09

E.C.P. Early Childhood Profession 2007-09

Dr. Pepper Arena 2013

Licenses and Certificates

E.C.P. Early Childhood Profession 2007-09

TABC Corp. Liquor/Beer 2014

Food Service 2013

Order Writer 2013

Stage 1& 2 Vapor Gas 2013

Cash Control Inventory 2013

Assistant Manager 2013

Computer Systems:



Remote Desktop





Professional References

Sherri Hodges 214-***-****)

Wayne Jones 469-***-****)

Iris Stevens 469-***-****)

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