Jessica Manuel-Jones
Dallas TX,75287
Cell Phone: 214-***-****
E-mail: ac729x@r.postjobfree.com
Objective
Customer service driven and administrative professional with strong skills in communication, data management, and computer skills; seeking stability and growth in a company.
FEMA (Sept. 2017- June 2018)
Temporary assignment
Customer Service Representative
Customer Representative means to complete the initial disaster assistance registration procedure
Processes a variety of claims or requests for disaster assistance
Provide various types of information regarding available programs to people applying for disaster assistance by telephone after a Presidentially-declared disaster.
Highlights:
Serves as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducts telephone interviews with disaster victims who have been affected by a declared disaster.
Assists applicants by telephone and in person, determines applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.
Provides information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants.
Conducts verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.
Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.
CMS (August 2017-Sept. 2017)
Temporary assignment
Allstate, Auto Insurance
Customer Service Representative
Professional approach to the job
Have a strong work ethic
Ability to track details while handling multiple tasks
Ability to work with a team
A commitment to providing the best possible service to customers
Driven Solutions (January 2017-Aug 2017)
Temporary assignment
Towing and Emergency Roadside Assistance Leader. Served as a Logistics CSR assigning drivers for various government and client accounts with towing and emergency roadside needs.
Customer Service Representative
Handled both incoming calls & out-going calls to customers that were distressed
Dispatch towing services to accurate location to service client needs
Emergency roadside: worked to calm the customer and ensure assistance would be provided
Highlights:
Take request from HR to assist on special project for the Innovation Property division
Provided quality assurance checks by completing follow up calls to customers
Invoice Processing per HR request
Manpower Maximus Federal Services (April 2015- October 2016)
Temporary assignment
Handled Veterans health insurance claims
Customer Service Representative Appointment setting; provided contact with the providers and physicians for the patient
Insurance Verification; verified and explained coverage to client
OPS
Mednax (January 2014- March 2015)
Pediatrix Medical Group
PTA Support
Handling Collectors Correspondence, Return Mail, Claims, Emails for Medical Records
Accurately works specified assignments within required time frame
Faxing, Filing, Sending out letters, appeals and claims to payers via mail
Orders and distributes supplies to all collectors
Assists departments on various special projects assigned by manager
Meeting all deadlines
Organized Team Meetings
Worked Mandatory Overtime
Assisting other departments requested by HR
TETCO/7-ELEVEN INC. (September 2012-January 2014)
Sales Associate/Assistant Manager
Customer Service
Money Handling, Order Writer, Food Service, Gas Service Pumps, Stocking, Janitorial duties, Heavy Lifting, Lottery Sales Attendant.
Completing all of the End of shift paperwork
Frisco Rough Riders
March 2013-September 2013
Seasonal Position /Cash Manager:
Money Handling, Stand Manager, Team Leader, Heavy Lifting, Selling, Running different errands assigned by manager
CVS Pharmacy
August 2011-March 2012
Cashier:
My job duties consisted of checking all customers upon completion of shopping.
I was also responsible for the front of the store
Facing and stocking shelves
Running the Photo Lab, Beauty Consultant and Pharmacy Customer service.
Other duties: Cleaning restrooms and some heavy lifting included.
Jewels Simplee Delicious
Administrative Assistance:
April 2011- Present
Provided Excellent Customer Service
Occasional Traveling
Product Promotion
Cashier
Accounting in basic math
Filled out necessary paperwork
Snelling
Temporary Position:
Recruiter
January 2010-July 2010:
Sending calls to Corporate and Collectors
Data entry, filing, scanning
As well as being responsible for receiving mail and sending mail
Cold calling
Education
High school diploma, 2009
Quad C: Collin County Community College 2011 to 2014
Awards
N.F.L. National Forensics League 2006-09
E.C.P. Early Childhood Profession 2007-09
Volunteer Work
N.F.L. National Forensics League 2006-09
E.C.P. Early Childhood Profession 2007-09
Dr. Pepper Arena 2013
Licenses and Certificates
E.C.P. Early Childhood Profession 2007-09
TABC Corp. Liquor/Beer 2014
Food Service 2013
Order Writer 2013
Stage 1& 2 Vapor Gas 2013
Cash Control Inventory 2013
Assistant Manager 2013
Computer Systems:
GPMS
NextGen
Remote Desktop
PC3
Quasar
NEMIS LEGACY
WEB NEMIS
Professional References
Sherri Hodges 214-***-****)
Wayne Jones 469-***-****)
Iris Stevens 469-***-****)