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Customer Service Sales

Location:
Dallas, Texas, United States
Salary:
16hr
Posted:
December 31, 2018

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Resume:

JACQUELINE M SHELBY

* ac729w@r.postjobfree.com

Objective

Collections Associate leading to position of inside Sales, Marketing, Training within the telecommunication

.

Education

Prairie View A&M University - Prairie View, Texas

Major: Business Management & Fashion Merchandising

Summary of Qualifications

15 years’ experience in Collection, Sales Support, Customer Service, and Telemarketing.

Supervised up to four (4) employees (Collections and Telemarketing).

Computer liaison using Voice Link computer system SAP, Oracle, Excel PC,CR T Word 97-99.

Resolved complaints and billing errors System .AS400

Prepared account and billing records audits.

Trained temporary and contract employees.

Provided Sales follow-up. Skip Traces

5years using the dialer system inbound & outbound calls

Awarded High Achievement & Sales Collection.

BRAND AMBASSADOR

01/2017 PRESENTLY

3/2014 6/2014 ACCT TEMP / Ace Cash Express

Credit loans Customer Service Analyst

• Collect on delinquent accounts.

• Monitor and analyze status of accounts.

• Determine account imminent credit risk status.

• Exercise/se decision-makings skills in regards to account performance

1/2015 – 8/2016 SILVER LEAF RESORTS

• Monitor and analyze status of accounts

• Identification, investigation, and evaluation in regards to billing disputes and errors. Worked closely delinquent and high-risk accounts

• Collect on delinquent accounts 60-145days repos loss acct

other functional departments (ex: Billing, Account Management, and Customer)

Handling inbound & outbound calls using the dialer

• Exercise decision-makings skills in regards to account performance

and require deviation from standard screes, scripts, and procedures.

Negotiates workouts and repayment plans.

Handles most complex collection inquiries and issues.

Makes decisions about acceptance/return of partial payments.

May assist with compiling statistical reports and other special projects.

May specialize in one or more collections areas in which legal action may be necessary, including but not limited to: probate, bankruptcy, foreclosure or repossession.

1/2007 -09/13 Santander Consumer USA

Back End/Mid-Range Manager

• Monitor and analyze status of accounts

• Identification, investigation, and evaluation in regards to billing disputes and errors. Worked closely delinquent and high-risk accounts

• Collect on delinquent accounts 60-145days repos loss acct

Other functional departments (ex: Billing, Account Management, and Customer)

Handling inbound & outbound calls using the dialer

• Exercise decision-makings skills in regards to account performance

8/2005 - 10/2006 Washington Mutual card service - Dallas, Texas

Collect on delinquent accounts - Backend Accounts /

• Monitor and analyze status of accounts

• Identification, investigation, and evaluation in regards to billing disputes and errors. Worked closely with

other functional departments (ex: Billing, Account Management, and Customer)

Credit card collection handling inbound &outbound calls using the dialer

9/2004 - 11/2004 Solomon Edwards, LLC Temp/Iron Mountain, Inc.

3/2004 - 5/2004 Solomon Edwards, LLC Temp/Check Free - Atlanta, Georgia

Credit/Collection Analyst

• Collect on delinquent accounts.30 to 90 days

• Monitor and analyze status of accounts• Identification, investigation, and evaluation in regards to billing disputes and errors.

2001 - 2003 Verizon/CreditWatch - Arlington, Texas

Credit/Customer Service Analyst

• Collect on delinquent accounts.

• Monitor and analyze status of accounts.

• Determine account imminent credit risk status.

• Exercise decision-makings skills in regards to account performance

• Provide Sales support for the internal/external consumers.

Handling outbound & incoming calls using the dialer

2000 - 2000 Lee Marketing - Dallas, Texas

Collection Associate

• Resolved customer service inquiries.

• Provided timely and accurate reporting of portfolio activity.

• Collection on delinquent 30 to 90days

Handling inbound calls using the dialer system

• Identification, investigation, and evaluation in regards to billing disputes and errors.

1992 - 1999 GET Directories - Irving, Texas

Collection Associate

• Collected on delinquent and high-risk accounts.

• Provided and presented report portfolio activity.

• Worked closely with other functional departments (ex: Billing, Account Management, and Customer

Relations).

• Ensure that all delinquent accounts have been thorough Using good judgments

6108 lake Vista Dr Dallas TX 752**-***-*** 6325•



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