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Customer Service Manager

Calgary, AB, Canada
December 30, 2018

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David Briant

Calgary, AB T*Y*A* 403-***-****


Administration and business professional with years of experience in customer service, office, marketing, and IT technical support. Team lead completing assigned group tasks on time. Dedicated to professional development and community involvement.

Capabilities Summary


Time, newsletter, travel


PC’s, MAC, networks, palm


Supervise, coordinate, supplies


Budgets, scheduling, documentation


Customer service, public relations, liaison


Phone, email, onsite, manuals, website


Purchasing, sales, marketing, office


Landscaping, cleaning, contractors


Leader, instructor, chair person


Short term events, organizer

Work Experience

The River Condominium Calgary, Alberta 2018 – Present

First Service Residential

-Leading residential property management company in North America with the Alberta offices representing hundreds of all types of properties. One of them being The River an exclusive luxury condominium minutes from downtown near the stampede grounds beside the Elbow River

Calgary Transit Calgary, Alberta 2008 – 2018

City of Calgary

-Operating some 1200 buses over 155 routes with 40 LRT (Light Rail Train) stations with 5000 employees in a city of 1.2 million delivering 110 million commuters per year

Consultant & Computer Contracts Guelph, Ontario 1998 - 2008

MBI Communications

-Small IT consulting contracting firm in SW Ontario doing work for such places as Compaq, RIM, Toronto General Hosp, Min of Justice - Ottawa, Rogers Communications, Ont. Min. Agric. & Food

Work Skills & Abilities

Customer Service

Greeting people, assisting with deliveries, security The River

Liaison between staff, residents & property manager

Transit booth at Calgary International Airport Calgary Transit

Supervisors appreciated work reliability & dependability

Parking authority in monitoring & ticketing vehicles

Completed bus field checks, people counts, hazard assessments

Supervisors appreciated computer knowledge & work efficiency

Manager – Office & Administration

Implement & manage efficient daily operations MBI Communications

Hire & supervise staff, scheduling, job training

Expense & purchasing reports, budgets, travel arrangements

Sales & Marketing

Regional sales leader 3 years MBI Communications

Visit clients building rapport & trust for additional sales

Sold 50% bankrupt office; 1-day garage sale & 25% paper, E-Bay, wholesaler

Christmas fund cross promotion (magazine with radio) successful by 15%

Innovative winter promotion increasing sales 30%

Technical Support

Work contracts done on time in Ottawa, Toronto, Guelph MBI Communications

Team assignment planner of 25 / complimented by manager & group

Canadian 5000 user network in 24x7 multi system environment

Diagnose & solve PC network issues for small businesses

Awarded Compaq jacket in recognition of work well done

Install & administer operating systems, networks & software

Other Duties

Operated 40 & 60ft busses – busy traffic & all road conditions Calgary Transit

Complemented by passengers on smooth driving, directions & humour

Help with computer solutions – MS Office, Windows MBI Communications

Contractors for site clean-up, maintenance & inventory sale

Professional Development

3 programs Coursetter Calgary, Alberta 2018

Professional Supervisor, Customer Service, Conflict Resolution

Condominium Management REIC Calgary, Alberta 2018

Transit Operator Certification Calgary Transit Calgary, Alberta 2008


Microsoft Certification Productivity Point International Brantford, Ontario

Business Admin. Data Processing - 3 Yr ‘A’ Student Conestoga College Kitchener, Ontario

Grade 13 Diploma (SSHGD) John F. Ross High School Guelph, Ontario

Grade 12 Diploma (SSGD) Bishop MacDonnell High School Guelph, Ontario


Webmaster / Photographer 2011 – Present

Good Shepherd Church Calgary, Alberta


Westcliffe Estates Community Association Ottawa, Ontario

-WECA in Bells Corners is one of 180 Ottawa community associations in 23 wards for 1.1 million people. Chaired monthly meetings, organized events, representative at city functions


Waterloo Wellington Business Club Kitchener, Ontario

-A regional business group covering 3 cities in SW Ontario. Chaired monthly meetings, obtained speakers, wrote monthly newsletter. Was president 3 times

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