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Customer Service Data Entry

Maple Heights, OH
16 hrly
December 31, 2018

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***** ******* ****


Garfield Heights, OH 44125


Information Technology student with diversified skills in the finance field includes a substantial amount of experience in accounts payable/receivables, credit collections, medical billing, customer service and leadership abilities. Seeking to join your Data Entry Clerk Position and committed to achieving all assignments with excellence as a dedicated employee. EDUCATION

Cuyahoga Community College, Cleveland, OH

Pursuing Associate of Applied Business Degree

Major: IT Programming and Developing

Expected Graduation - May 2022

Christian Leadership University b.k.a ISOM, Maple Heights, OH Associate Degree of Biblical Studies - June 2016

Akron University, Akron, OH

Principles of Banking

Certification - May 1989


Cleveland Clinic Foundation, Independence, OH 2007 – 2018 Patient Account Representative II

Investigated denied insurance claims, identified reason for denial and routed accordingly for resolution.

● Trained and shadowed over 100 employees over a period of time to effectively utilized the Epic Professional and Technical and Hospital Billing Systems for Main campus and Weston Florida

● Rebound denied claims that the payers dispute for coding, registration, pre-certification, medical records, itemized billing, preexisting conditions, duplicate claims, secondary claims, no patient responsibility(nrp), and adjustment

● Route coding, registration, payer denial issues to designated departments for follow-up

● Daily calls are made to the insurances when disputing issues over unresolved payments after requested information were received by payers

● Discrepancy claims for eligibility are investigated by online websites to ensure if patient’s coordination of benefits are update

● -- ADDITIONAL WORK EXPERIENCE UPON RECOMMENDATION-- o Includes: Accounts Payable/Receivables and Credit & Collection experience

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