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Customer Service Management

Location:
Hopewell, Virginia, United States
Posted:
December 30, 2018

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Resume:

Pamela Coleman

**** ***** **** ***** ******** Virginia 23860

804-***-**** ac720t@r.postjobfree.com

Hopewell VA 23860 • 804-***-**** • ac720t@r.postjobfree.com

PROFESSIONAL SUMMARY

Currently a up and rising Sophomore pursuing my Bachelors degree at Liberty University and Volunteer Coordinator for the American Cancer Society Tri-City Rides of Virginia . Seeking to add experience and knowledge to better understand and focus on satisfaction and positive results. Possess a solid background in elevating the operational productivity, Thrive in working individually and in collaborative environments.

FUNCTIONAL EXPERTISE

Critical /Creative Thinking

Supply Chain Management

Operations Management

Inventory Management

Continuous Improvement

Leadership & Training

Customer Service

Business Process Improvement

Materials Management

KEY SKILLS AND COMPETENCIES

Excellent organizational, communication (verbal and written) and problem-solving skills.

Capable of multitasking and remaining professional in fast-paced environments.

Time management and interpersonal skills.

Adaptability

Accountability

Empathy Confidentiality

Responsible

PROFESSIONAL EXPERIENCE

American Cancer Society Tri-City Rides

Volunteer Ride Coordinator

2018- Current

. Utilizing my free time to perform a service to or on the bahlf of the American Cancer Society as a Volunteer.

. Coordinate Rides for Cancer Patients to and from Cancer Treatments by using proffesionlism and Confidentiality to

. Reaching out to drivers via telephone email or text correspondence

. Recruitment of Volunteer Drivers

LANDAIR DISTRIBUTIONS/WAREHOUSE LOGISTICS, Greeneville Tennesee 2003 – 2012

Stockroom Associate

Efficiently utilized customer Service skills in distributing and receiving materials in a Manufacturing Environment to satisfy customers by work order, trouble call, and planned jobs in a moderate pace setting

Performed record Retention through SAP-R2 SAP-R3 database.

Handled and executed inventory Auditing through Daily Cycle Counts.

Timely Order supplies at customer demands and also coordinated shipping and receiving duties.

Researched and maintained files of distributed and MSDS product information

Putiing away and stock retrieval through SAP database for shelf location

Experienced with pallat jacks,Forflift

Communications via email.telephone and two-way radio frequency

PROGRESS-INDEX NEWSPAPER, Petersburg VA 2001-2003

District Manager

Professionally executed the function of recruiting, hiring and training for the distribution of the newspaper to both Home Delivery and Single copy subscribers within a geographic area with Facilitation and Strong Leadership over 20-25 contracted carriers in a Business/Office environment.

Provided solutions to subscribers service complaints quickly and effectively by communicating with Subscriber and Carriers.

Effectively analyzed and interpreted reports generated thru AS400 customer database.

Was responsible for detailed explanation and fulfillment of contracts and expected duties to carriers and collaborated with Customer Service Department as part of Customer Satisfaction.

Selected Accomplishments:

Achieved Customer Service Satisfaction

Received Monthly Bonuses for Performance the first year and a half of employment

HONEYWELL PERFORMANCE FIBERS, Chesterfield, VA 1998 – 2000

Helper Laborer

Performed the functions of disposing of un-useable materials and storage of recyclable materials.

Supplied external departmental customers with materials in the production of finished product in a manufacturing setting at Direction of Supervision and Management

Selected Accomplishments:

Received several gifts for Non-loss working Hours in Injuries in Compliance with OSHA Safety Rules and regulations.

EDUCATION

LIBERTY UNIVERSITY, LYNCHBURG VIRGINIA

In Progress of : Pursuing Bachelor’s Degree in Pre-Law

COLORADO TECHNICAL UNIVERSITY COLORADO SPRINGS CO.

Major: Associates of Science in Business Administrations

GPA. 3.47

2017-2018

Achievements:

Passing of Fast Track exams in Management and Management of Human Resources

Some course work at John Tyler thru Hill Phoenix as a part of work force training and development

Diversity

Shop Math

Team Building

Brazing

OTHER RELEVANT INFORMATION

TECHNICAL SKILLS

Typing, MS Word, MS Excel, Trouble Shooting, Spreadsheets, PowerPoint, MS Office Suite



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