To obtain a position where I may utilize my skills, abilities and work related experience to further enhance your company and gain upward mobility.
Dependable and Reliable
Great Communication Skills
Excellent Customer Service/Phone Etiquette
Proficient Windows 7,8,10, Outlook, iMac, Word and Excel
Maximus Federal (Open Enrollment Contract) October 2018 to December 2018
Insurance Enrollment Specialist
Handled inbound calls for annual open enrollment for Affordable Care Act members to align to new policies.
Best Western International, Inc. (Contract) March 2018 to August 2018
Made reservations for best western customers, had to type be on the phone and have good customer service skills.
Strong attention to detail required to notate accounts and book reservation information with 100% accuracy and modify orders for customers, process cancellations, and update room bookings as needed.
Negotiated rates based on room styles, persons per room and availability.
Processed multiple methods of payments to create a positive customer service experience.
Facilitated all upgrades, reservation confirmations amenities, and bookings for additional package add-ons.
Provided technical assistance for customers in how to use the Best Western Web Site.
Ciox Health (Manpower Contract) March 2017 to September 2017
Data Entry Specialist (Medical Chart Retrieval)
Handled all clerical and data entry tasks with processing release of information regarding billable/non-billable requests and determine what to scan after review both request letter accompanied with authorization from numerous various facilities (hospitals/clinics/gov) using Ciox's Smartlink or PRISM Inqueue software applications and document scanners.
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
Process account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete resolutions and discrepancies within production.
Citibank April 2015 to December 2016
Customer Service Consultant
Helped customers with billing for Home Depot credit card accounts, updating portfolios and issuing credits/processing payments.
Worked in an inbound call center environment, fast paced and interfacing daily to solve issues on accounts and answer general questions about their accounts.
Daily processing of customer requests for monetary movements within accounts.
Following predetermined policies and procedures to ensure all transactions are processes accurately and efficiently.
West Corporation/Teletech March 2010 to February 2013
Tier II Technical Support Specialist
Responsible for fielding inbound calls regarding troubleshooting devices with warranty coverage for AT&T customers.
Assist with our premier members on troubleshooting smart devices from cell phones, laptops to AC dials.
My role included customer service as well as educating the customer and assisting with the AT&T Protech App and processing billing request updates as well.
This includes filing device claims, speaking with other departments to resolve issues and concerns, including but not limited to call backs on numerous occasions for customer satisfaction and quality.
Also completed said duties via CHAT with our customers.
Erie High School: Diploma