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Customer Service Machine Operator

Burnsville, Minnesota, United States
December 26, 2018

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I am a motivated Master’s Degree holder offering hard-work and dedication with leadership qualities and excellent communication skills with colleagues. I am very meticulous and am a quick learner. I want to utilize my skill sets as an animal scientist to advance my career and grow as a researcher. Being multilingual gives me the chance to function efficiently at work place. Possessing great adaptability and patience with changes related to workplace sets me apart as a candidate.


Maintain effective working relationships with others.

Handle confidential information with discretion.

Good organizational skills.

Work independently while aware of own limitations.

Manage time and tasks and work independently.

Tolerate animal odors and animal noise.

Willingness to learn, follow and perform procedures.

Ability to cope with emergencies (animal and facilities)

Ability to work with minimal supervision.

Ability to effectively communicate with all levels of staff.


Al-Azhar University, Department of Physiology 2013-2016

Cairo, Egypt

Master of Science in Animal Physiology

(U.S. Equivalence: Master degree, major area of study: Animal Science (ECE)

Al-Azhar University, Department of Animal Production 2004-2008

Cairo, Egypt

Bachelor of Science in Agriculture

(U.S. Equivalence: Bachelor degree, major area of study: Animal Science (ECE)


Al-Azhar University, Department of Physiology 2013-2016

Cairo, Egypt

Mentor: Mustafa Ismail Badr, PhD


Bard MI, Abd-Elhamid AA, Qassim SH. Protective Effect of Vitamin C on Amelioration of Hematological and Biochemical Toxicity Induced by Lead in Male Rats. Current Science International. 2016 Feb 20; 5(1): 44-50.


Machine operator IWCO direct Chanhassen, mn Oct- present

•Conducting quality checks

• Packaging and moving finished product

• Assisting with machine set-up

• Completing computerized and paper documentation

• Maintaining a clean and safe work area

FedEx Package Handler St.paul, mn Aug-October, 2018

Sorting deliveries and ensuring they are properly routed

Loading parcels into FedEx ground vehicles

Adhering to safe package handling practices at all times

Scanning parcels to ensure they are appropriately tracked

Working with management to resolve any safety-related issues

Laboratory Animal attendant, University of Minnesota, Minneapolis, MN march- Sep, 2018

Feed, care, and observe physical condition of mice, rats, and other lab animals for signs of disease or illness.

Follow strict protocols and instructions written or orally presented in English.

Operate cage and bottle washers, autoclaves, and bedding dispensing/disposal equipment. Move/lift heavy equipment/animals.

Maintain appropriate room, animal receipt and other records.

Participate and perform euthanasia of small animals.

Order and store feed and supplies.

Clean and sanitize equipment, rooms, and facilities.

Any other duties as assigned by supervisor.


Responsible for the replenishment, rotation, freshness, in-stocks, proper signing, and overall cleanliness in grocery.

Food safety standards and best practices, and proactive service to guests.

Cashier and customer service as needed.

Laboratory Animal association, Cairo- Egypt 2016-2017

Understand and interpret policies and procedures.

Handle and be in close daily proximity with a wide variety of laboratory animals and their housing material.

Safely use chemicals for disinfection and use all appropriate PPE independently.

Animal research environment and regulatory laws and animal care operations.

Checking temperature and humidity (High/low) every day.

Checking connections of water and Air.

Hi tech and Internet Café 2011-2013

Cairo, Egypt

Owned and operated internet café business

Managed expenses and customer care

Customer service and manager


Somali association for women and children (Safwac) 2015-2017

Role: Tutor

Cairo, Egypt

Assisted students with after school homework and prepare for term examinations

Taught children English, Arabic, Math and Science

Student Government Association 2007-2008

Role: Vice President

Cairo, Egypt

Represented student organizations from the Faculty of Agriculture and discussed student affairs with Faculty in regard to academics, funding, collaborations or events

Somali Student Association 2006-2007

Role: Head of Education and Cultural Affairs

Cairo, Egypt

Organized community service projects, lectures and social activities relating to Somali culture



Human Physiology, Molecular Biology, Immunology, Microbiology, Endocrinology and Laboratory based Courses 2015-2016

Developing Leadership and Management Skills, 2009

Institution of African Studies and Research The program of African training and capacity-building


Large and small animal husbandary, nutrition, breeding and animal care technician.

Advanced skills in Microsoft Offices Package Experience

Troubleshoot computer hardware and software issues

Knowledge in SPSS Statistical package

Fluent in Somali, Arabic and English

Cisco Certified Network Associated

Certification in motherboard maintenance

Certification in electronics

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