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Food Safety Customer Service

Location:
Dubai, United Arab Emirates
Salary:
3,500
Posted:
December 26, 2018

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Resume:

Asanka Alwis.

Full Name :- Adambarage Asanka Jeevan Buddika Alwis.

Date of Birth :- 16th of march 1985

Nationality :- Sri Lankan.

Visa Status :- Residence

Present Address :- Deira Hor Al Anz U.A.E

Mobile Number :- 009***********, 009***********

Skype ID :- alwis_777

Email :- ac71x4@r.postjobfree.com

Summary

Dependable Restaurant and hospitality professional offering Eleven years of Experience in multiple roles including International Restaurant and other FMCG companies. Proficient Restaurant supervisor and In charge, with strong communication and organizational abilities. Expertise in improving processes and maximizing customer satisfaction.

Training and self-motivation with Team building and leadership.

Always keep the best quality foods and hospitality up to higher standard.

Always Ensure The Food safety Procedure (FSMS) and S.O.Ps keep up to high Standard.

Always treat each and every our customer as a guest with creating a wonderful moment in their life.

Always be collecting dots.( listen to the customer and recognize their ideas and need so we can provide the excellent service to them.)

Warm and friendly personality with curious intelligence.

Taking care of the Customers, team members, community, suppliers, investors, because they always are a part of our business.

Handling and overseeing Store Inventoring, Restaurant Budgeting,Products monitoring,Menu planing.

Work Experience

SENIOR RESTAURANT SUPERVISOR. JONES THE GROCER U.A.E. (DXB)

Always Ensure to maintain fresh and High Quality foods and food safety procedures in the Multiple Restaurants.

Handle all Inventorying, Budgeting, Food Purchasing, Cost controlling, Cashiering and Day to Day services.

Oversees the Store Cleanliness and Food Hygiene and Personal Hygiene within the Restaurant At all the time.

High Guest satisfaction, Training, Orientating and monitors All team members.

Leads by Example and demonstrates that the Guest is Top priority and reinforces positive hospitality behaviors with team members.

RESTAURANT SUPERVISOR. TIM HORTONS (café’and bake shop) in UAE.

Ensure the maximum customer satisfaction for our local and foreign guests.

Assists to the Manager Regarding Promotions and Business Development projects.

Create new promotional package and increase the company profit and Guest Count.

Always make our guest feel that they are major role in our business.

Recognize Always Customer needs and their Expectations for Provide Excellent service

RESTUARANT SUPERVISOR. SHAKE SHACK (NEWY0RK) QATAR. (2012-2014)

Deliver exceptional guest experiences in restaurant by taking orders, delivering food, and managing all guest requests.

Handle the customer service issues and develop and perform skills of all the crews.

Taking care of the food safety and the issues according to the Qatar N.S.F. law.

Develop and lead high-performance team of hospitality professionals.

Assisted management with special project, duty covering, training, and scheduling.

CHIEF CREW TRAINER. MCDONALDS in KUWAIT. (2009 - 2011)

Proficiently manage customer expectation to ensure optimal satisfaction in very busy environment.

Always Maintain the store cleanliness and the neatness with other staff.

Recognized the customer needs and maximized the sales, offering special offers up to their satisfaction.

Stay up to date on the food and beverage item, ingredients option, and service techniques

CREW MEMBER JUMAIRAH TRADING CO LTD. K.S.A (2007-2009)

Maintain and check the quality of all food and beverage items before the serve.

Monitor guest satisfaction and report issues to management promptly.

Follow the safety protocols and restaurant procedures at all the times.

Maintain the food quantity and monthly inventory.

International Language skills

English language.

Arabic language.

Hindi language.

Urdu language

Education

St.Francis’s college Kelaniya Srilanka.

Studied up to Advanced level from Commerce scream.

Economics, Business Studies, Accountancy.

Swiss - Lanka Hotel School Colombo 08 Srilanka.

Certification

Diploma in Hospitality Management Studies. (Alison Institute)

Person In charge (Level 3) certificate (Highfields in Dubai)

City and Guild Certificate in International Food Preparation & Culinary Art.(UK)

Certificate in International food preparation and Culinary Art At SWISS LANKA hotel school SL.

Certificate of Food safety Management System (HACCP ISO- 22000;2005) At S.L.S.I. Colombo. SL.

Certificate in Learning Arabic Language (Alison Institute)

Diploma in Microsoft office Application. Langway Institute in Srilanka.



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