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Help Desk Project

Location:
Bangalore, Karnataka, India
Salary:
5.20
Posted:
December 25, 2018

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Resume:

CURRICULAM VITAE

MD. ALTAF HUSSAIN Mobile: +91-963*******

Building# 66,2nd Floor E-mail: ac71rw@r.postjobfree.com

Near Vinayaka Enterprises

Nethravathi Extension

K R Puram

Bangalore –560036. (KA)

CAREER AIM

To give the best of my service for the mutual benefit of the organization working and achieve the expertise in the field of work, and contribute to the growth of the organization in every way where I can. I am willing to work as a key player in a challenging and creative environment.

PROFILE SUMMARY

Having 7+ years of experience in Accounts Payable, Auditing & E-TDS Return Filing.

Having experience in AP (IP, ER and Help Desk & Calls) AP Sox accounts and E-TDS Return Filing.

Proficient knowledge in Accounting, Auditing, E-TDS Return Filing, AP Process, Costing, MIS reporting.

Soft Skills: Good Communication, Presentation & Interpersonal skills.

Effective real time end user experience on working with ERP-SAP working since 7+ years.

CORE COMPETENCY

Goal oriented and ability to cope with deadlines.

Have a positive attitude. Striving to exceed the expectations of internal and external customers.

Good team player, inclined to accept challenging tasks.

A fast learner and good at reproducing and applying techniques

Possess good communication skills, analytical ability with clarity of thought, with concise language.

High interest in visualizing and presentation that helps to excel in product management skills.

Ability to cultivate long-term associations with clients to generate repeat business.

PROFESSONAL WORK EXPERIENCE

Capgemini Technology Services India Limited: Since Jan’14

Associated with Capgemini Technology Services India Limited a MNC working for an American multinational conglomerate company that produces a variety of commercial and consumer products, Engineering services, and Aerospace systems for a wide variety of customers, from private consumers to major Corporations and Governments.

Company : Capgemini Technology Services India Limited Bangalore.

Designation : Senior Process Associate.

Duration : Since Jan 2014 to Till Date

Service Line : Accounts Payable (AP)

Project : US Project (EMEA Region)

Team : Aero Emea – Invoice Processing, Error Resolution & Help Desk (GMB)

JOB PROFILE: IP/ER/Help Desk(GMB)- Processing of invoices which are scanned in the queue PO based & Non- PO based invoices – Custom invoices, T&E invoices, Freight invoices, Staffing invoices, Intercompany invoices, Utility invoices,, ERS based invoices, Self Billing invoices, Language invoices (German), Direct Debit invoices and Advance Payment Invoices(Pro forma Invoices) within the scheduled TAT.

Matching of invoices against a PO following 3 way matching and also posting two way invoices after proper approval process.

Processing of non PO based invoices and sending it for approval to buyer for coding and approval of invoices.

Monitoring working folder queue and getting the invoice issue resolved so that they can be processed in system to execute payment.

Handling Utility mail box - Processing Utility (Monthly) bills and making payment on time without getting late penalty charges and disconnection notices.

Roles &Responsibilities:

Handling EMEA regions Invoice processing & Error Resolution and GMB.

Indexing the invoices daily basis on Kofax Tool.

Allocating the targets to the team based on the volume received and ensures team is meeting the SLA’s on daily basis.

Handling of helpdesk calls & email queries.

Monitoring the Aging items & team queries on process related issues.

Cross verifying of invoices which are on hold due to no goods receipt, price discrepancy etc.

Request to buyers to create or modify vendor details in SAP as per the requirement of locations.

Performing Quality audit for the Team on data entry, error resolution and help desk emails.

Preparing the Inter and external/Issue log and Query log issues and presenting in Governess desk call with Client and preparing route cause analysis.

SOP updating on Quarterly basis and taking final approval from client.

Sending out the training calendar to new and tenured team members to complete the mandatory web training as well class room training.

Working on Business Continuity Plan (BCP) to ensure the business is working smooth during crisis.

Scheduling the Monthly review meeting with entire team to discuss the issues, concerns and process update with team.

Weekly call with procurement to discuss on the crucial invoices and focus areas to improve the AP process.

Process complex and IC (monthly, quarterly & yearly) invoices.

Handling the queries of Clients and advising client on process related issues.

Posting the reclassification entries for vendors and GR/IR.

Working on Statements of Accounts to ensure the timely payment of the Invoices.

Reporting:

GR/IR Reconciliation report and GRIR Call report and Status 60 Call report.

Preparing the Vendor Debit Balance report. Performing the MR11 & MRBR activity.

Perform possible Duplicate report on daily basis. Preparation of weekly Block & Rejection reports as well.

Preparing weekly report for RTV (Return to vendor) and handling the cases.

On Hold Reports (Invoices parked to buyers queue for resolution).

Preparing Production Report on daily basis and allocating the target to team.

Review the Concurrent audit report (CCA). And also preparing POT analysis report on weekly basis.

Preparation of Daily Team Target Report and Update the AP Factory Daily Works Dashboard.

Migrations with Capgemini – AP Transition

US Project: Transitioned US process to Capgemini Team on P2P process for (AERO) SBU Invoice Processing & Error Resolution process. Travelled onsite for ‘2’ months to Delhi and was trained on entire Invoice Processing and Error Resolution process in SAP. Documented the process and also worked on the process onsite to ensure no issue at the Go-live time.

Rewards & Recognition

Spot Award for the month of Oct-2014.

Team Award for the month of Mar-2015.

IBM Global Process Services Bangalore: Since June’10

Associated with IBM GPS Bangalore a MNC and worked for an US client Home Depot project, which is third largest home retail stores in the world.

Company : IBM Global Process Services, Bangalore.

Designation : Senior Executive - F&A Operations.

Duration : Since June 2010 to Dec 2013.

Service Line : Accounts Payable & Costing

Project : Home Depot

Team : International Payables – OS&D, Error Resolution & LCC

Roles & Responsibilities:-

Responsible for closing open line items in cost calculation for Quantity discrepancy.

Closing open line items in time as per SLA.

Upload OS&D reports received from onshore.

Identify Shortage, Overage and Damage.

Confirm validity of discrepancy.

Closing the discrepancy with Adjustments.

Giving appropriate treatments.

Handling vendor disputes related to short shipment.

Contacting Distribution centers to get second level confirmation to post accounting entries.

Resolving GTA audit Errors on weekly basis.

Providing chargeback details to vendor and resolving disputes from vendor for chargeback.

Handling vendor disputes pertaining to discrepancy in payments and/or shipments.

Contacting Distribution center, logistics and merchant for shortage details.

Contacting the logistics and DC for responsible for damage products.

Creating backups for the position.

Preparing daily OS&D reports, Weekly metrics and MIS reporting.

oAwarded as Star of the Month for Nov-2012.

oAwarded as Super Talented Achiever-STAR Award for the 4th quarter ending 2012.

oAwarded as “Best Team” award for outstanding effort and adherence to IBM’s core business values.

QUALIFICATIONS

MBA (FINANCE) – from Sri Venkateshwara University, Tirupati.

M.Com – from Dr. B. R. Ambedkar Open University, Hyderabad.

B.Com – from Sri Krishna Devaraya University, Anantapur.

TECHNICAL CERTIFICATIONS

Diploma in Computer Application & Multilingual DTP from Urdu Academy Andhra Pradesh (affiliated to SBTE&T Govt. of Andhra Pradesh Autonomous Body) from Sep-2004 to Feb-2005 Anantapur – AP.

C- Language from HSB Computer Education Society, July-2005 Anantapur – AP.

Tally 6.3 Versions from Sai Systems & Services, June-2004 Anantapur – AP.

Hospitality Course (Part of Hotel Management) from UPADHI-LABS (A Joint Program of Dr. Reddy’s Foundation, APUSP, AIF {American India Foundation} and Municipality) from March-2004 to May-2004.

COMPUTER SKILLS

Operating Systems : MS-DOS, MS-Windows-98, 2000 & XP.

Office Packages : MS-Office 2000/Xp.

Accounting Packages : Tally-6.3 & 7.2, 9.0 with VAT.

Software’s : SAP {ERP}, IBM Legacy {IAS}.

Database : MS Outlook, Lotus Notes 8.0, Web Accorde.

Tools : SAM 4.0,ResolutionQuery,RockBlock,ManhattanSystem,AcuitiveSolutions,Kofax.

DECLARATION

If given an opportunity, I would prove my credentials in person.

I here by declare that the information furnished above is true to the best of my knowledge and belief.

Date:

Place: Bangalore (MD. ALTAF HUSSAIN)



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