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Administrative Assistant Customer Service

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
December 25, 2018

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Sahar Abdul Rahman Suleiman

Mobile: +*** 056*******


Objective: I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities.


1.Administrative Assistant at SEHA Corporate Head Office: (27 June 2014 – 15/Feb/2018)

Team Leader Responsibility:

Lead hiring interviews to select the best candidates.

Assign tasks and follow up with the team.

Training Employees.

Prepare performance reports.

Motivate and inspire team members.

Create an environment oriented to trust, open communication, creative thinking.

Assure that the team members have the necessary education and training to effectively participate on the team.

Provide status reporting of team activities against the program plan or schedule.

Keep the project manager and product committee informed of task accomplishment, issues, and status.

Manage the flow of day-to-day operations

Create report to update the company on the team progress.

Customer service responsibility:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

General Responsibilities

Prepare business letters, or office memoranda using word processing

file papers and documents

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Setup and coordinate meetings and conferences.

Maintain hard copy and electronic filing system

Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

Setup Transportation arrangements for company visitors.

Prepare Agendas for the meeting

Schedule Appointments and conference calls.

CICPA pass related work making application for CICPA Security Pass.

2.Administration at Sheikh Zayed Navigation Center :(May2012- May 2014 ):

Receive and greet visitors, guided by a few simple rules of business and courtesy.

Promptly, accurately, professionally and courteously receives all telephone calls and direct and relay messages.

Ensure the reception station is manned and kept neat at all time.

Maintains knowledge of current postal regulations and courier services frequently used by the organization.

Prepares and processes outgoing mail to include: accurate weighing; coding; sorting; affixing postage and properly addressing. Maintaining a log for outgoing mail.

Receive and process accurately incoming mail and safely deliver to the right section.

Coordinate with SZC Security and process visitor ID passes.

Point of contact between SZC Staff and the GCAA HR and Admin Department.

Responsible for reservations and arrangements of meeting and conference rooms.

Maintain the SZC office maps and amend when required.

Update telephone directories when and as required.

Responsible of handlingthe petty cash forms and entering in the GCAA system.

Helping in translating Forms from Arabic to English and vice Versa.

Assisting PRO - handling and prepare the documents for renewing all the staff residence Visa.

Maintain updated records of the entire center Vehicles.

Responsible to provide Kitchen Supplies for the center.

Maintain Stationary Supplies for Office.

Organizing Catering for Events and Meetings &Arranging of Transportation & Hotel Accommodation.

3.Executive Secretary at Delma Industrial Supply and Marine Service (May2011/April2012):

Maintain schedules and calendars

Prepare and manage correspondence, and documents.

arrange and confirm appointments

handle incoming mail and other material

Communicate verbally and in writing to answer inquiries and provide information.

Operate office equipment

Manage office space

Maintain stationary supplies for company.

Good communication skills with customers.

Debit collection with frequent follow up.

Manage and follow up incoming/outgoing faxes.

4.Registered nurse at Khalifa Medical City (August 2008\ June2010):

Handling 7 patients /17 patients in the ward.

Preparing health education to every new admission.

Complete physical assessment held upon admission

Preparation of medicine for the whole patients

Completing 20 hours of education through attending lectures yearly.

Processing Lectures related to the medical field


(2017) Recently studying Bachelor -Health Information Management

(2004) High school Graduation

(2008) Diploma in Nursing

(2008) ILETS from British Councilor score 6.5


Computer skills includes (Microsoft Word, Excel, and Power point, and


Typing & Writing (English & Arabic).

Time Management skills

Stress management skills

Ability to speak the Local Language.

Attention to details and high level of accuracy.


Arabic: Fluent (Mother tongue).

English: Reading, writing and speaking.

Personal Information:

Nationality : Jordan

Place of Birth : Abu Dhabi

Date Of Birth : 16/Dec/1986

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