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Manager Customer Service

Port St. Lucie, FL
December 24, 2018

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Lauriston A. Hamilton

*** ** ******** ******, **** St. Lucie – Florida, USA

Telephone: 772-***-**** (C)



A supervisory or managerial position, in a growing environment, where my professional training and experience would be utilized in the improvement in efficiency and profitability. Education & Qualifications

University of Nicosia, Cyprus (Present)

Masters of Business Administration

Core Courses: Strategic Marketing, Finance and Managerial Accounting, Corporate Strategy, Operation and Quality Management, Organizational Behavior, Business Ethics, Enterprise Information System.

Emille Wolfe, London - England (1995 - 1997)

ACCA Qualification:

University of the West Indies, Mona, Jamaica (1992-1995) Bsc. Business, Economic and Social Statistics

Professional Experience

• Owner / Dealer Langard Enterprise (Jan.’14 – Aug.’18)

- Rubis Service Station(Formerly Shell) Dealership – Main Street, May Pen, Clarendon – Jamaica.

- Operator of Transportation units.

• Financial Controller / Delta Supply & Elarc Welding (July ‘08 – Dec. ‘13) Job Duties Include:

- Coordination of monthly and annually financial statements.

- Liaise with external auditors and governmental organizations.

- Supervise and control the I.T. department.

- Indirectly control and monitor company’s inventory.

- Prepare company’s Employee Hand Book.

• Commercial Manager / Jamaica Beverage Limited (Dec.’05 – June ‘08) Job Duties Include:

- Manage and coordinate company’s back office which includes; Finance, Warehousing, Supply Chain, Human Resource, Security etc.

- Presented Jamaica’s monthly performance at board meetings in Trinidad.

- Prepared company’s operation guidelines for a number of departments.

- Manage and coordinate company’s efficiency project.

• Factory Administration Manager / Nestle Jamaica Ltd. (Sept. ‘03 – Oct. ‘05) Job Duties Include:

- Manage and coordinate the reporting of Costing & KPIs at the factory.

- Implemented Nestle’s payroll package (Geneva) for Jamaica.

- Manage and report on the factory’s Continuous Improvement projects.

- Coordinate and control all variances within the factory.

- Acted as Factory HR Manager covering negotiation with two unions – 6 months.

- Coordinate and supervise the outsourcing of key functions at the factory.

- Manage the terms, condition and execution of all contracts.

• Chief Accountant / Nestle Jamaica Ltd. (July’97 – Aug.’03). Job Duties Include:

- Prepare and dispatch monthly financial statements of Jamaica as per deadline established by head office (Switzerland).

- Prepare and dispatch divisional income statements as per reporting web.

- Supervise the accounting department personnel.

- Transfer Cremo’s accounting system to Nestles’ following acquisition.

- Liaise with external auditors and a number of governmental organizations. Additional Training

Nestle Chief Accountant Seminar – Vevey, Switzerland.

Nestle Regional Controller Seminar – Dominca Republic.

Nestle Supervisor Appraisal Seminar – Bog Walk, Jamaica. Key Skills

- Creative thinker and fast learner.

- Highly analytical given training in statistics and numerical modeling.

- Proficient in Microsoft software (word, excel and power point).

- Strong Team Leader and Customer Service skills (internal and external customers).

- Experience in managing audit with Big 4 firms.


- Justice of the Peace (St. Andrew)

- Lecturer of ACCA level 2 – Costing Papers (Accountancy Tutor)

- Member of the Board of Trustee – Delta/Elarc Pension Fund.

- External Advisor of Accounting Papers – Liberal Art Dept. (Utech).

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