MARY ANNE HUGHES

** ******* ** 585-***-****

ac71m0@r.postjobfree.com

Seeking an opportunity to apply experience in a professional capacity servicing the community.

**/**** – 2/2008

COLLECTIONS/OFFICE MANAGER – ENCORE PROPERTIES

COLLECTED ON PAST DUE PROPERTY RENTALS. REDUCED DELINQURNCIES THROUGH EFFECTIVE NEGOTIATIONS. PREPARED COLLECTION LETTERS AND EVICTION NOTICES. CREDIT CHECKS. KEPT DAILY LEDGER AND PREPARED DEPOSITS.

03/2004 – 09/2006

ASSET RECOVERY ASSOCIATE – FAMILY FIRST FCU

COLLECTIONS ACTIVITY ON PAST DUE LOANS, 30-60-90 PAST DUE . NEGOTIATED PAYMENT ARRANGEMENTS. ACCEPT AND RECORD PAYMENTS. COLLECTION LETTERS AND OBTAINED CREDIT REPORTS. SKIP TRACING. DETERMINE BAD DEBT WRITE OFFS. REFER ACCOUNTS TO ATTORNEY/COLLECTION AGENCY. ANALYZE HIGH RISK ACCOUNTS.

08/2002 – 10/2003

CUSTOMER SUPPORT ADVISOR – J.P. MORGAN CHASE BANK

CALL-CENTER – INBOUND/OUTBOUND. PROCESSED HOME EQUITY LOANS. RECEIVE PHONE APPLICATIONS. GATHERED NECCESARY DOCUMENTS INDICATED BY PREAPPROVAL STATUS, i.e. FLOOD CERTIFICATE, INCOME DOCUMENTS ETC. SET UP APPRAISAL APPOINTMENTS. RESPONSIBLE FOR ALL ACCOUNTS IN PIPELINE FROM APPLICATION TO PREPARATION FOR FINAL UNDERWRITING. WORK WITH EXTERNAL AND INTERNAL CONTACTS TO FACILITATE FILE PREPARATION. DOCUMENTED ACCOUNT ACTIVITY. PRODUCTION AND GOAL ORIENTED.