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Customer Service Front Desk

Location:
Lagos, Lagos, Nigeria
Salary:
80000
Posted:
December 24, 2018

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Resume:

IJIOMA NNEOMA JOSEPHINE

**,***** ******** ******** ****** Ogba Ikeja

Telephone: 090********,081********

Email: ac71hn@r.postjobfree.com

PERSONAL STATEMENT

A highly motivated and dedicated individual with a year experience in administration, combining strong analytical skills with excellent communication and customer friendly abilities to positively contribute to organizational progress. Demonstrates strong problem solving capabilities to mitigate issues and strong ability to perform efficiently even under pressure.

Eventually earn one of the top managerial position and be an asset to the organization.

WORK EXPERIENCE

JUMIA NIGERIA

October 2018

POSITION HELD: CALL CENTRE AGENT

JOB DESCRIPTION

•Handle complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.

•Deliver prompt and professional solutions for customer inquiries via phone, email, on-line chat and one-one communication etc

•Direct or route customer calls to appropriate personnel for assistance.

•Handle dissatisfied customers in a polite and professional fashion

•Identify and assess customers’ needs to achieve satisfaction

LABCON HEALTH AND MATERNITY CLINIC

June 2017

POSITION HELD : FRONT DESK OFFICER

JOB DESCRIPTION

•Coordinates patients and physicians schedules

•Filing and retrieving patients records

•Process payments

•Provides patients with guidance

•Answers and refers inquiries

•Keeps patients appointments on schedule

•Ensures updates on patients records

IFELODUN LOCAL GOVERNMENT SECRETARIAT (NYSC)

April 2016

POSITION HELD: TAX OFFICER

JOB DESCRIPTION

•Issues birth certificate, citizenship and taxes

•Renews taxes

DREAM 92.5 FM

May 2013

PERSONAL ASSITANT (INTERN)

JOB DESCRIPTION

•Source news and content for shows

•Voice over for jingles, announcement and ads.

•Script jingles

•Editing and producing jingles

•Produces game shows.

ACADEMIC QUALIFICATION

Renaissance University, Enugu State,

B.Sc (Hons) Mass Communication. 2010-2014

National Youth Corp Service, 2015-2016

Living Word Academy Secondary, Aba, Abia State

Senior School Certificate Examination 2003-2009

Owerri Primary School, Aba, Abia State

First School Leaving Certificate 1996-2002

I.T SKILLS

Proficiency in using personal computer skills in programs such as Microsoft Word, Power Point, Publisher, Excel etc.

HOBBIES

•Researching

•Writing

•Cooking

•Networking

•Sewing

SKILLS AND INTERESTS

•Skillful team player and idea- person with dedicated spirit in a multicultural and multidisciplinary environment.

•Strong analytical skills

•Active learning

•Service orientation

•Excellent written and oral Communication

•Enthusiastic in learning

•Efficient performance even under pressure

•Interpersonal Skills

REFEREES

Mrs. Ijioma Jane Oby

Deputy Director, Secondary Education Management Board, Abia state

081*******

Mrs. Obiageri Eze

Medical Director, Labcon Health Clinic, Abuja.

080*-***-****

Mr Obikor Ukor

News Correspondent, News Agency of Nigeria (NAN), Abuja

080********



Contact this candidate