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Customer Service Engineer

Location:
Gurgaon, Haryana, India
Salary:
Negotiable
Posted:
December 23, 2018

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Resume:

Garima Jain

Work Experience

Organization:

Gentech Tooling Pvt. Ltd.

(01/01/2009-Present)

Assistant –Tool Designing

Brief: Designing Automobile components in Auto CAD.

Learnings:

Learnt & introduced Auto CAD myself in the Company, successfully.

Organization:

Diyadeep Integrated Communications,

Gurgaon

(12/11/07-31/5/08)

Project Coordinator

Brief: Was assigned multitasking job involving administration, telecalling & other official tasks for the first three months.

Learnings:

Had a hands-on experience on MS-EXCEl.. Explored the potentiality of working in a multitasking environment with great ease.

Organization:

A4A Services,

Gurgaon

(03/07-07/07)

TelesalesExecutive

Brief: Selling Bristol Hotel Membership.

Learnings:

Had a hands on experience of working in a domestic market.

Organization:

Saffron Global Ltd.

Gurgaon

(12/03-07/04)

Executive, Customer Service

Brief: Providing customer service support to Tulip U.K. Ltd. Customers for 3G Mobile connections & later making Mobile plan.

Learnings:

Learned Soft skills/Voice & accent as it is both web & voice based process.Also developed teleselling techniques.

Organization:

Granada Services Ltd.

Noida.

(09/03-03/03)

Executive, Customer Service (ienergizer)

Brief: Providing support to games like Pogo & Earth & Beyond.

Learnings:

Learned a project specific process called Global Petitioning System

Experience of working in BPO with shift duties.

Organization:

School for Career Studies

Rohtak

(01/01-06/02)

Faculty and Centre Head

Brief: Teaching Faculty for Maths for Class 10th and managing the office and administration of the organization.

Organization:

Deep Study Circle

Aurangabad

(04/99-10/00)

Teaching Faculty

Brief: Teaching “Basic Electronics” for students of “Diploma in Electronics”

Learnings:

Helped in finding a potential teacher in myself.

Organization:

Tele-Tech Marketing

Aurangabad

(05/98-03/99)

Office Manager

Brief: Tele-selling BPL Mobiles and managing Office affairs.

Learnings:

Helped in improving tele-talking (communication) skills.

Dealing with day today office problems.

Organization:

Market Research Project Consultancy

New Delhi

(02/93-11/93)

Marketing Engineer

Brief: Introduction, marketing, technical training & after sales service of Computerized Cable Fault Locators.

Learnings:

Dealt with Public Sector Undertakings & sold three instruments to MTNL, Mumbai & Railways, Delhi worth Rs 2.00 lacs each.

Organization:

Business Aide (India)

New Delhi

(05/92-01/93)

Marketing Executive

Brief: Marketing a local RDBMS ‘Integra’.

Learnings:

Gave a good market exposure to a newbie.

Academic Qualifications

Institute/University

Certificate/Degree

%/CGPA

Year

M.H.S.S. College of Engg., Mumbai University

B.E. ( Hons) Electronics

58.3%

1992

G.N. Khalsa College, Mumbai

A.I.S.S.C.E.

76%

1986

H.P.D. Jain School, Ara (Bihar)

A.I.S.C.E

71%

1984

Academic Achievements

•Cleared 2 Semesters simultaneously and was awarded Hons. degree

•Among the top ten at Khalsa College.

Languages

English, Hindi, Bengali, Marathi.



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