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Customer Service Operator

Location:
Springfield, MA
Salary:
Open
Posted:
December 23, 2018

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Resume:

TINA WILLIAMS

*** ***** ****** ***********, *************, 01118 ac71ee@r.postjobfree.com

WORK EXPERIENCE

BAYSTATE WING HOSPITAL

Food Services 2017-2018

• clean, prepare, & serve patients

HAP HOUSING, SPRINGFIELD, MA

Shelter Counselor February 2015 - Present

• Enforce rules and regulations to ensure the smooth and orderly operation of the RRC.

• Make regular rounds to ensure that residents and areas are safe and secure.

• Ensure to document regular routine check in the information log books.

BHN, SPRINGFIELD, MA

Recovery Specialists, July 2013 - February 2014

• Assisted with intakes. Ensured clients attended weekly AA and NA meetings. Assisted with prepare meals. Enforced rules and

regulations. Prepared meds. Wrote in log books and med books during every shift. Assisted with clients need in help with children during

in-house meetings.

SUNSHINE VILLAGE, SPRINGFIELD, MA

Day Program, June 2014 - November 2014

• Took consumers out into the community. Assisted consumers with indoor and outdoor activities. Assisted consumers with meal time.

Took consumers to voluntary scattered sites for work purpose.

KEYSTONE WOODS, SPRINGFIELD, MA

Wait Staff, March 2012 - August 2013

• Wipe tables or seats with dampened cloths or replace dirty tablecloths.

• Set tables with clean linens, condiments, or other supplies.

• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.

• Serve ice water, coffee, rolls, or butter to patrons.

• Fill beverage or ice dispensers.

• Stock cabinets or serving areas with condiments and refill condiment containers.

• Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.

STCC, SPRINGFIELD, MA

Customer Service Rep., September 2008 - June 2012

• Answer incoming calls, greeting callers, providing information, transferring calls or taking message as necessary.

• Place telephone calls or arrange conference calls as instructed.

• Contact security staff members when necessary, using radio-telephones.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Scanning, linking, copying documents.

EDUCATION

Commerce High, Springfield, MA

STCC, Springfield, MA

LECJ degree

ADDITIONAL SKILLS

• CPI Certified-non violence restraint CPR Certified First Aide Certified Customer Service Phone Operator Security Law Enforcement



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