PALLAVI

Golki more,Naya chak,Khemnichak,

Cellular 754-***-****

Patna ac71d4@r.postjobfree.com

Job Objective

Strive to convert my potential into benefit the organization and for self-satisfaction.

Educational Snapshot:

MBA (Masters Of Business Administration) 2015

MCA (MASTERS IN COMPUTER APPLICATIONS) 2007

IGNOU, PATNA

BCA (BACHELOR IN COMPUTER APPLICATIONS) 2005

IGNOU, PATNA

MA(PATNA WOMENS COLLEGE) 2004

BA(PATNA WOMENS COLLEGE) 2002

INTERMEDIATE IN ARTS (CBSE BOARD, PATNA) 1999

MATRICULATION (SCIENCE & MATHEMATICS) 1997

Technical Skills

Conversant with MS Office, Internet & Email etc.

Good knowledge of Hardware and Networking.

C, C++, Java, Sql, Windows Operating System

Troubleshooting of Computer issues

Servers: Windows, Lotus Notes and Domino Server (CLS)

. Certifications. .

2008 MCSE

Organisational Expérience

1.26 Aug 16 –till date

Shemford Futuristic School

Administrative Assistant

Key Responsibilities

1.Stock Incharge

2.Transportation

3.Fees Collection

4.PA to Principal

5.Reception

6.Administration of School

2.Jan 09 –till date

CSC (Computer Science Corporation)

System Engineer (Motorola, CSC Internal, Whitbread Project,ISS) Key Responsibilities

1. Working on Active Directory and servers

2. Citrix related problems

3. Mapping Drive

4. Installing all Software and printers

5. Working on VPN

6. Managing and troubleshooting Lotus Notes issues and domino server

7. Resolving through Remote Desktop

8. All windows related and other application problems 9. Using USD and Remedy as a tool for documentation 3. April 2007 – Jan 09

HCL Comnet Systems and Services Ltd.

Senior System Analyst (Cummins Project)

Key Responsibilities

1. Handling Active directory

2. Mapping drives

3. Software installation

4. Troubleshooting server/database/connectivity problems 5. Citrix issues

6. Resolving VPN issues

7. troubleshooting for printers and faxes

8. Creation, Modification and Deletion of ACL and Mail Groups 9. Creating and scheduling Replicas and responding to related problems

10. Managing mail file maintenance

11. Resolve issues for Calendar and Scheduling on Lotus Notes 12. Remote troubleshooting.

13. Using Remedy as a tool to log the information

4. Oct 2005 – Sep 2006

HCL BPO

Technical Support Executive -Handling ISP Process (SBC Yahoo) Key Responsibilities

1 Providing technical troubleshooting services to SBC Yahoo and British Technologies users.

2 Problems relating to outlook.

3 Providing technical support to customers through Remote Desktop

4 Troubleshooting & Preparation of reports as required. 5 Handling & Maintaining the Network and keeping track records of all the details.

6 Servicing the existing network and expanding it-handling security measures and complaints.

Achievements:

● Appreciation for Problem Solving, Continuous Improvements and Decision Making.

● Continuously working towards Self-Motivation, Time Management, Perseverance, Presentation Skills, Team Spirit and further Broadening the Skills.

Personal Information

Fathers name R.S.Singh

Date of birth December 21,1981

Languages known Hindi, English

Permanent address Amulya Akriti,

Rampur Rd,Bazar Samiti,

Patna-800006

Ph No. +91-754*******

Place: PATNA

Contact this candidate