Richard R. Anderson
Phone: 630-***-**** Email: firstname.lastname@example.org
Address: **** ***** *** *****, ****, UT 84043
ersatile and strategic Operations Management Executive with over 25 years of experience and success in sales, marketing, and new business development leadership. Proven track-record in consistently surpassing goals and enhancing regional performance through the development of Key Performance Indicators (KPI) and customer centric programs. Progressive and innovative, highly valued for expertise interpreting corporate vision and strategy, translating objectives into actionable plans, and providing decisive leadership to multi-functional staff. Articulate and persuasive with exceptional communication and training skills, able to effectively relate to everyone on any level. Valued by superiors, peers, and clientele for being highly collaborative and interpersonal.
New Business Development
Transformed organization from a holding company to an operating company and integrate 17 legal business entities in a centralized healthcare organization, driving 25% of brick and mortar growth.
Oversaw 12 direct reports, $5.6MM marketing budget, $9MM payroll budget, and P&L for 140 U.S. locations with a combined $40MM in revenue.
Improved operational metrics above industry average by implementing innovative and customer service centric business model with integrated clinical reviews and lifestyle consultations, resulting in increased close rate from company average of 52% to 73%.
Increased and average selling price per unit by 6% with the implementation of our customer service model and field focus on improving the business mix of higher priced product sold.
Supported CEO in Building corporate office and supporting departments from the ground up.
Responsible for the largest volume market area (80 locations in Florida & Puerto Rico) exceeding $25 M in total revenue while reaching a 47% in Gross Margin.
Achieved top award in 2008; Chairman’s Circle for Sales Profitability.
Top region in Sales and Profitability Growth - 2008.
Responsible for implementing servicing all document management and reproduction for $2,000,000 account.
Top performer in both sales and branch profitability with 44% growth from 1997 to 2000. CAREER OVERVIEW
Thanksgiving Point/The Ranches Golf Clubs Retail Pro Shop Operations Manager Jul. 2016 – Present
Responsible for creating an exceptional experience to all guest at this high-end prestigious Golf Club.
Assist in the check in process of all guests with all tee times set by the public and corporate accounts remarkable customer service.
Work with all corporate and general staff to host 80 plus corporate golf events during season.
Training support with the integration of new POS software. All Resort Group/Lewis Stages Transportation Specialist Mar. 2016 – Dec. 2016
Consistently drove sales and provided exceptional customer service by transporting guests.
Recognized as Top Performer, driving multiple months of consecutive growth. V
Richard R. Anderson Page 2
CAREER OVERVIEW (CONTINUED)
Doug Smith Autoplex/Tim Dahle Nissan Sales Consultant/Internet Team Lead May 2015 – Feb. 2016
Drove sales through multiple channels to meet personal and company objectives and goals, including new and existing prospects through walk in, phone and internet, as well and personal and previous sales and referrals.
Consistently ensured all customers are greeted and closing a sell either in person or phone/web.
Identified key features and benefits that met the customer’s needs, and then delivered a vehicle that met the customer objectives.
Claris Vision, Inc. Operations Support Director Jul. 2014 – May 2015
Employed organizational change of Eye Vision Healthcare organization including four business entities comprising 14 Brick & Mortar and Two Surgical ASC’s throughout Rhode Island and Massachusetts.
Reported to the CEO with responsibility for operational change, strategic planning, development, and leadership, of organization.
Implemented Operational Structure, including revenue growth and cost controls across organization with revenues of $41MM.
Processed the transition of 225,000 medical charts throughout the organization.
Expanded revenue opportunities by managing and coaching Physicians and staff along with a third-party vendor improving billing processes capturing revenues that were otherwise overlooked. Connect Hearing, Inc. Regional Vice President Nov. 2011 – Oct. 2013
Framed ground work for building a Real Estate process and strategy as well as company procurement process including Office Supplies, Shipping, and Clinical supplies resulting in operating cost reductions.
Expanded influence and revenue opportunities by integrating a new cohesive brand, standardizing a sales program, and marketing functions.
Significantly grew customer base and lowered patient acquisition cost by partnering with other divisions. LCA Vision, Inc. Regional Director Feb. 2011 – Nov. 2011
Brought on to assist Senior Vice President turn around company following industry collapse and restore operations to cash flow positive.
Oversaw operations, patient acquisition and satisfaction, sales/sales training, local marketing, and organizational systems/processes across region including Ohio, Illinois, Indiana, and Kentucky.
Reported directly to the SVP, focused on improving clinic sales, profitability, and top-notch clinic leadership and staff.
Delivered quarterly business reviews with the SVP, COO and CFO which included complete P&L review, KPI metric review, Human Resource, Marketing and Real Estate review to identify. Office Depot, Inc. Regional Manager 2004 – 2009
Developed program with new vendor (Business Cards Tomorrow) to pilot in Florida and Texas market. Resulted in increased business printing revenue of 9% year over year. Kinko’s, Inc. District/Regional Manager/Manager 1993 – 2003
Promoted rapidly from Branch Manager to District Manager; Drove profitable growth through, market expansion, operating, sales by aggressive partnerships with outside sales teams, service delivery, business development, real estate, and P&L responsibility from 13 to 20 locations in multiple Markets. EDUCATION & DEVELOPMENT
University of Utah, David Eccles School of Business – B.S., Business Management (1996) Weber State University – General Studies
Salt Lake Community College – General Studies
Development and Training of Medical Device Selling Team Trek Team Building – Arkansas
Professional Prospecting & Selling Skills
Strategic Financial Operations