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Administrative Assistant Customer Service

Atlanta, GA
December 27, 2018

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●Candidate has **+ years of experience providing clerical assistance.

●Prepared and uploaded monthly journal entries.

●Analyzed data to determine areas of the business that needed improvement and assisted with action plans to improve weak areas.


●MS Office applications


Bank Of America, Atlanta, GA

May 2018 - Present

Administrative Assistant lll

●Perform diverse, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence.

●Usually relieves management of administrative details; gathers, compiles and reports information relevant to / for department; may manage a number of different and often conflicting objectives, projects or activities at one time.

●Receive and scanned incoming mail, Shipped important documents via UPS to the clients.

●May be involved in high-level client contact and exposure to sensitive information, and must use considerable tact, diplomacy and judgment, Advanced administrative and analytical skills.

●Efficiently build better customer relationship with various other global clients and courteously respond to their necessary queries and issues.

●Thorough knowledge of a variety of software programs.

●Working in a prossional, fast paced environment that requries accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner.

●utlized basic math skills.

Walker Concrete, Fayetteville, GA Dec 2006 - Mar 2012

Operations Customer Representative

●Maintained the accounts receivable and provided support through reporting and account reconciliation.

●Processed transactions that affected the accounts receivable, as well as supported the business unit staff to reach company goals.

●Prepared and uploaded monthly journal entries related to accounts receivable, such as sales and use tax, sales tax accruals, credit balance from AR, bad debt reserve, specific reserve, and unclaimed properties.

●Provided support to the Manager - Accounts Receivable & Credit through reporting and analysis of NASS business units.

●Analyzed data to determine areas of the business that needed improvement and assisted with action plans to improve weak areas.

●Provided support to customer service and credit and collection representatives by researching accounts receivable, unapplied payments, unclaimed property (AR credits) and sales tax related issues.

●Provided analysis and reporting over consolidated AR to help manage DSO and Bad Debt to Sales % goals as defined by the company, annually.



Atlanta Technical College, Atlanta, GA

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