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Customer Representative

Location:
Virginia Beach, VA
Salary:
$16/hour
Posted:
December 26, 2018

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Resume:

Tina Marie Greene

**** ******** ****** ***

VIRGINIA BEACH, VA 23454

757-***-****

ac713o@r.postjobfree.com

Objective

GROWING AND IMPROVING IN MY SKILLS SO I CAN BE ABLE TO MAKE A DIFFERENCE IN MY SPHERE OF INFLUENCE. I ADAPT TO BUSINESS NEEDS AS JOB CHANGES AND IMPROVES IN ADVANCEMENT TO PROVIDE EXCELLENT SERVICE TO OUR CUSTOMERS.

I ASSIST IN PROVIDING FEEDBACK TO LEADERSHIP AND PROVIDE HELP TO TEAM. I AM

INVOLVED IN DIVERSITY GROUPS, SWAT, REWARDS AND RECOGNITION, AND VOLUNTEER WORK. I HAVE A DIVERSE WORK BACKGROUND THAT ASSISTS ME AS WELL.

Experience

MILITARY CUSTOMER ASSISTANCE SPECIALIST

MILITARY SPECIALTY

BANK OF AMERICA N.A. - 5/5/2011-present

NORFOLK, VA

RECIEVES INBOUND CALLS FOR MILITARY MEMBERS, THEIR FAMILIES AND AUTHORIZED THIRD PARTIES

INITIATES REQUESTS FOR ASSISTANCE FROM CUSTOMER, THEIR FAMILY, AND AUTHORIZED THIRD PARTIES AND DOCUMENTS INFORMATION

HANDLES SERVICEMEMBER CIVIL RELIEF ACT REQUESTS OR INITIATES FOLLOW UP

ASSISTS CUSTOMER RELATIONSHIP MANAGERS WITH APPOINTMENTS AND ANSWERING BASIC QUESTIONS ON STATUS OF LOAN

FRONT RUNNER SELECTED ON NEW BUSINESS ASSIGNMENTS

SENIOR COLLECTOR

BANK OF AMERICA N.A. - 07/25/2005-05/05/2011

NORFOLK, VA

COLLECTION EFFORTS TO PREVENT RISK FOR CREDIT CARD DIVISION

ASSISTED CUSTOMERS WITH PAYMENT PLANS, SETTLEMENT, OR DEBT MANAGEMENT OPTIONS

HELPED MANAGERS, TEAM, AND TEAMMATES WITH REAGE CONVERSATIONS AND SKIP TRACING

SELECTED TO PARTICIPATE IN MULTIPLE SPECIALIZED AND PILOT PROGRAMS

PARTNER SERVICES REPRESENTATIVE III

CHRISTIAN BROADCASTING NETWORK - 03/2000-05/2005

VIRGINIA BEACH, VA

INBOUND AND OUTBOUND CALL CENTER REPRESENTATIVE/ REMITTANCE PROCESSOR

PROVIDED COUNSEL AND PRAYER TO PARTNERS, ASSISTED ON REQUESTS FOR INFORMATION, DID REFERRALS TO OTHER DEPARTMENTS, AND PROCESSED OR MARKETED FOR GIVING AND CONTRIBUTIONS

OPENED INCOMING MAIL AND WORKED MULTIPLE POSITIONS TO PROCESS MAIL AND PAYMENTS TO MINISTRY

Education

FIRST COLONIAL HIGH SCHOOL

HONOR GRADUATE - JUNE 1981

VIRGINIA BEACH, VA

VIRGINIA BEACH VOCATIONAL TECHNICAL

EDUCATIONAL CENTER- JUNE 1981 VIRGINIA BEACH, VA

CERTIFICATE OF COMPLETION (DATA PROCESSING I & II)

GLENDALE COMMUNITY COLLEGE GLENDALE, ARIZONA

PREREQUISITES TAKEN – SEPT 1992

References

REFERENCES AVAILABLE UPON REQUEST



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