Healthcare / Insurance / High Tech / Consumer Products / Banking
An accomplished Business Analyst/Scrum Master with over 14 years of Business Analysis and Project Management experience in Fortune 500 companies across diversified industry sectors. In-depth knowledge of Waterfall, Iterative and Agile and solid experience with SDLC and PDLC. Proficient in Quality Assurance Life Cycle like developing Test Strategies, Test Plans, Test Cases, Defect Reports and developing Test Scripts. Strong experience with Scrum methodology and well versed in writing user stories. Extensive experience in the business process flow, system analysis, business process modeling, requirements traceability and software testing. Adept at developing Business Requirement Document (BRD), Functional Specification Document (FSD), Systems Requirement Specification (SRS), Use Cases, and Process / Data Flow Diagrams.
Successfully transitioned 3 US Script health plans into the CVS Caremark network and claim adjudication system.
Awarded a $1.2M contract deal with a major retailer by delivering a rapid prototype of a critical functionality.
Reduced the response time to all Ad-hoc requests 50%, and improved throughput for all inherited reports by 30%.
Supported major sales successes and improved sales staff performance by 7% for two successive quarters
Technical Skills: Oracle, MS SQL, MS Access, SQL, PL/SQL, HTML,Citrix Nfuse, MS Office Suite (Word, Excel, PowerPoint, Outlook, Lync), MS Project, Visio, IBM Notes, IBM Sametime, VMware, Erwin, SharePoint, Clarity Planner, Visual SourceSafe, Tortoise SVN, DOORS, Rational Clear Quest, JIRA.
Education and Certifications:
Graduate Certificate in Project Management (in progress), DeVry University, Phoenix, AZ
Master of Information Technologies, Regis University, Denver, CO.
Master of Business Administration, the American University, Cairo, Egypt.
PAHM Professional Certificate, America's Health Insurance Plans (AHIP).
Certified Scrum Master (CSM), Scrum Alliance.
Silicon Valley Bank, Phoenix, AZ 2017 –2018
Business Analyst- EPMO (contract)
Led the eliciting, analyzing, validating and documenting for an Enterprise Document Management System
Developed use cases for the RFP process and drafted requirements questionnaire
Developed Business Requirements document (BRD)
Conducted requirements validation walkthrough
Facilitated requirements elicitation workshops
Participated in vendor selection meetings
Inpower Trans LLC, Phoenix, AZ 2017 –2017
Business Support Analyst
Analyzed, compiled and examined electronic health records for over five hundred patients.
Investigated problems and developed solutions to present to senior manager
Developed periodic performance reports/KPI's and presented outcomes to management
Provided analytical support for new business opportunities, projects and proposals.
Identified continuous improvement activities to streamline the business.
Adhered to federal and state non-emergency medical provider controls and continually maintained ethical conduct.
Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
U.S. Script, Tempe, AZ 2015 –2016
Business Analyst III-PMO
Supported the Project Management Office (PMO) business initiatives and project implementations through data analysis and project implementations.
Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to identify business process rules and application requirements.
Produced business requirement documents (BRDs) for Sunshine Limited Network and Celtic Insurance, CA OFF-Exchange health plans.
Performed GAP analysis and drafted process flows and business requirements for the ACA 2016 Formulary Posting Requirements project.
Conducted Touch Point Time study for US Script Prior Authorization Fax Triage and drafted the findings report to maximize Certified Pharmacy Technician time efficiency by 50%.
Examined existing business processes, Identify gaps in processes, opportunities for improvements and automation
Captured requirements, generated technical requirements, proof of concept solutions and documented improvements
Improved the content of the Business Analyst Onboarding document to enhance the Onboarding process.
Recommended potential business solutions and ensured successful implementations.
Scottsdale Insurance, Phoenix, AZ 2014 –2015
Project Requirements Lead (contract)
Led the Initiation and scoping phase plan development for Scottsdale Webhosting Project and facilitated requirements definition sessions.
Elicited and documented business needs, expectations and assumptions and validated project vision and scope.
Performed Root Cause Analysis and conducted business process modeling sessions to clarify business processes, requirements and business rules.
Creates user stories, use cases, acceptance criteria, personas to communicate high-level technical functions and requirements.
Led all activities related to solution requirements definition (functional, non-functional and information requirements) and documentation (business context diagram, event list, business process models, use cases, business rules, etc.)
Prepared business process models; used Visio to create use cases and process flow diagrams.
Validated technical designs created by IT developers against functional specifications.
GNHSoft, Inc., Norcross, GA 2011 - 2014
Scrum Master/ Iterative Project Manager
Facilitated Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
Monitored the project progress and radiated the information to stakeholders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.
GNHSoft, Inc., Norcross, GA 2007 –2011
Senior Business Analyst
Managed the full software development lifecycle for a series of web-based customized off-the-shelf packages and in-house custom built business solutions.
Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
Maintained requirements in JIRA for tracking and testing purposes
Prepared and delivered progress reports, proposals and presentations.
Kimberly Clark, Roswell, GA 2005 –2007
Business Analyst II
Provided IT support for Kimberly Clark Healthcare and Professional product lines and acted as a liaison between business units and technical teams. Wrote user requirements specifications and functional requirements specification documents as per business requirements and process flow.
Worked closely with customers to define application metrics, reports, dashboards, data mapping, and other integration requirements. Created SQL scripts for ad-hoc reporting and provided data analysis
Led process mapping efforts by analyzing data inputs and outputs.
Storeperform Technologies, Denver, CO 2004 –2004
Provided presales support to prospects, clients, project managers, regional and national sales managers
Provided technical support, configuration and data troubleshooting for consultants and project managers
Developed and presented product prototype demonstrations to prospective clients and responded to prospect RFIs and RFPs. Performed process analysis and assisted clients with the identification of corporate needs (business, software, and hardware)
Conducted the analysis, design, and documentation and testing for Store Perform Workbench Application.
Created training materials and trained sales staff.
Acted as a product expert and technical liaison between the internal business department and third-party vendors.