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Customer Service Representative

Charlotte, North Carolina, United States
December 26, 2018

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Phyllis Sanders

Charlotte, NC *****


Seeking a career with your company in which I can utilize my outstanding customer service skills, interpersonal skills; as well, as my prior record keeping and professional office experience in the Customer Care arena. Authorized to work in the US for any employer

Work Experience

Pearson Vue

Professional Scorer of PARCC - Charlotte, NC

April 2015 to Present

Consistently of productivity in obtaining scores in 150 papers per day

• Maintained qualifications in terms with scoring

• Evaluated proper data in a computer database

Call Center Customer Service Rep

IQOR - Charlotte, NC

August 2014 to October 2015

Worked as customer service representative regarding CIGNA insurance. Provided information regarding, benefits available, with documentation, of other information needed along with troubleshooting, address changes. Answered approximately 70 calls per shift. Worked with multiple screens and 2 monitors. Customer Service Representative

Wachovia - Charlotte, NC

May 2009 to July 2010

Answered professionally on large volumes of inbound phone calls about account inquiries as well as other transactions

• Critically attention to detail

Customer Relations Agent

Convergys - Charlotte, NC

August 2008 to May 2009

Worked as 'On-star' CSR systems

• Multitasked and worked with multiple computer programs

• Troubleshooted for clientele having difficulty with driving directions

• Answered a large volume of inbound phone calls (up to 75 calls/day) as well as to problem solve with customers in operating 'On-Star'

Office Clerk

Friendship Club - New Orleans, LA

May 2005 to August 2005

Provided front desk assistance in general office duties

• Handled incoming/outgoing call to provide follow-ups along with coaching between employees and their employers/ supervisors

• Maintained updated and accurate client files

Rewards Hostess/Buffet Assistant

Harrahs's Casino - New Orleans, LA

October 2000 to January 2004

Greeted and assisted guests by providing information regarding casino policies and procedures

• Validated guests' tickets

• Educated guests on current promotions and design credit earning cards when playing inside the casino

• Managed kitchen and buffet areas using quality control procedures ensuring line ran smoothly and assigning staff to correct work stations


MA in Human Services/Health and Wellness

Liberty University

2010 to 2012

BA in Sociology and Social Work

Xavier University


Basic typing, Intermediate PC skills, Office experience (10+ years) Certifications/Licenses

AD Banker Life & Health insurance Course Certified August 2016 to Present

AD Banker Insurance Course

Additional Information

Experienced and skilled in providing customer service in professional environments; as well as to building and maintaining positive relationships with clientele. Have enjoyed team work environments and possess motivated, self-driven work ethics. Have to ability to exhibit excellent problem solving and troubleshooting skills with a strong attention to detail.

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