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Administrative Assistant Manager

Ottawa, Ontario, Canada
December 21, 2018

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Carol Faucher 613-***-****


I am a career professional administrator with many years of experience managing staff and delivering exceptional client experiences to the public. My training and experience outline in- depth experiences in use of Microsoft Office technologies and case management tools. The role of a Case Processing Agent for Immigration, Refugee and Citizenship Canada is an exciting career opportunity where my experience and skills can provide an ideal background for this challenge


File/records maintenance

Case Management

Results Oriented

Excellent communication

Operations management

Time management skills

Microsoft Office

Bilingual in French and English


Trainer Popeye’s Supplements Ottawa, ON

Contract: June 2018-December 2018

Train new managers in Operational Procedures

Advise managers on best practices within the company

Teach new and seasoned managers how to effectively communicate with staff and customers

Interact as a Human Resources liaison for store personnel and management

Manager Popeye's Supplements Ottawa, ON

June 2015 to September 2017

Provided leadership to others on how to execute strategies that transitioned the store from its current state to the #1 store in the region.

Reinforced the vision of change and ensured that the organizational processes and practices were adhered to.

Brought positive energy to the group by communicating a collective purpose and created a clear line of sight to Popeye's values and agenda.

Trained sales associates in methodology to manage client experiences while shopping in the retail facility.

Managed the case-management system (Microsoft Dynamics) to manage client experience and track ongoing client experiences.

Prepared and reported financial and human resource data to corporate headquarters.

Team Leader and Fitness Instructor Goodlife Fitness Ottawa, ON

June 2006 to September 2015

Modeled and promoted a culture of respect, fairness and trust where members and instructors felt appreciated and valued for their unique contributions.

Recognized individuals' achievements, knowledge and capabilities.

Facilitated open and honest dialogue and created a positive learning environment by providing continuous feedback, and motivated team members to deliver their personal best.

Coordinated team member training for new releases to ensure corporate continuity in the client experience across the various GoodLife facilities.

Office Manager and Dental Assistant Dr. Denis Wells Ottawa, ON

May 1993 to January 1998

Explained basic procedures, policies and practices to patients.

Responded to patient requests in a professional and helpful manner.

Contacted clients to follow up on services, solutions or products to ensure that their needs were correctly and effectively met.

Managed patient details and processed financial transactions using an electronic case management system to track patient treatment including patient artifacts such as x-rays, prescriptions, insurance communications, etc.

Education and Training

2018 Certification: Office Administration Algonquin College Ottawa, ON, Canada

-Dean's List Honoree for both semesters, 2018.

-3.9/4 GPA

-Proficiency in Microsoft Office, Bookkeeping and Office Administration

1993 Certification: Dental Assistant Algonquin College Ottawa, ON, Canada

-Completed coursework in Dental Procedures, Radiography and Infection Control

-Completed professional development in Patient Management and Office Management

1992 Bachelor of Arts: Classical Studies University of Ottawa Ottawa, ON, Canada

-Completed coursework in Archaeology, Ancient Languages and English

-Completed out-of-faculty courses in Management and Business Writing


I enjoy travelling with my family, cooking and reading.

Contact this candidate