Carol Lowther

*** ******** ***, *** *****, KY ***62

270-***-**** (Home)

270-***-**** (Cell)

ac70to@r.postjobfree.com

Summary

I have 19 years of experience, including as an Utility Clerk and as a Rural Mail Carrier.

Most recently, I have been working as an Utility Clerk at Oak Grove Utilities Oak Grove Ky. from June 2005 to January 2018.

My skills and experiences include: computer hardware, contract management, file management, microsoft mail.

I hold a High School Diploma degree in general from Daleville High.

Experience

Utility Clerk, Oak Grove Utilities, Oak Grove Ky

Received customer payments. Formed and initiated service contracts insuring that the client had a complete understanding of all the terms of the contract. Assisted with identifying and correcting digital and hardware system malfunctions. Balanced deposits and completed credit card processing. Answered and managed incoming and outgoing calls while recording accurate messages. Worked with balance sheets. Resolved complaints from customers. Transmitted information or documents to customers using mail. Contacted clients regarding unpaid and underpaid accounts to resolve any issues. Greeted customers and directed them to correct employee or office. Prepared outgoing mail and opened mail logged and given to correct clerk. Presented a professional demeanor at all times. Organized record retrieval and access by maintaining filling system for current and past clients. Maintained a clean reception area, including lounge and associated areas.

Jun 2005 - Jan 2018

Rural Mail Carrier, Hopkinsville Post Office, Hopkinsville, KY

Sorted mail for delivery. Delivered mail on established route by motor vehicle. Arranged mail in delivery sequence. Obtained signed receipts for registered mail, certified mail, insured mail. Recorded address changes. Delivered mail to residences, businesses. Bundled mail in preparation for transportation and delivery. Collected outgoing mail along delivery route. Delivered collected mail to post office. Emptied public mailboxes. Answered customer questions about services and charges. Completed rural carrier training.

Feb 1999 - Aug 2004

Skills

Balance, Balance Sheet, Computer Hardware, Contract Management, Credit, Customer Relations, Delivery, File Management, Microsoft Access, Microsoft Mail, Microsoft Office, Receptionist, Recording, Transportation

Licenses

Kentucky, Regular Operator (Class D)

Education

Daleville High

1978

High School Diploma

References

Evelyn Chandler phone270-498-6230

Lynn Hubbard phone 270-***-****

Kim Ebbling phone 270-***-****