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Data Entry Customer Service

Location:
Oakland, California, 94611, United States
Salary:
$18.00/hour
Posted:
December 20, 2018

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Resume:

Summary

Detail focused Entry Level Data Analyst who is proficient with industry standard analytical tools and various presentation software committed to meeting deadlines while maintaining accuracy and quality of work.

Skills

• Strong analytical skills

• Highly detail focused

• Good understanding of data terminology and principles

• Excellent ability to interpret data to identify key metrics and draw conclusions

• Works well with a team or individually

• Excellent computer productivity software skills

• Comprehends complicated spreadsheets

• Dedicated to completing projects on deadline

Experience

OCTOBER 2018 – PRESENT

Mondo / Contractor

Grand Rounds – Data Entry/Quality Specialist (October 2018 – November 2018)

• Cleaned and updated internal records within Grand Rounds’ Outlook and SalesForce systems.

SEPTEMBER 2017 – PRESENT

Randstad / Contractor

Wells Fargo – File/Data Clerk (June 2018 – October 2018)

• Removed old employee accommodation request records from Wells Fargo’s archives and placed them into cardboard boxes to be shipped offsite. Recorded all Employee IDs and request case numbers in Excel spreadsheets representing the cargo of each box.

Decathlon – Data Entry Temp Worker (October 2017 – January 2018), (March 2018 – May 2018)

• Managed Decathlon’s Shopify page while receiving Excel spreadsheets of product inventories to be sold at Decathlon’s sporting goods store. Translated product names, colors, and sizes from French to English and converted EU and UK sizes to US sizes. Also edited Shopify prices and pictures of each product.

JANUARY 2016 – PRESENT

Robert Half / Contractor

Jones Lang LaSalle – Auditing Clerk Temp Worker (February 2018 – March 2018)

• Accessed clients’ Safety Deposit Box Rental Agreements kept at Bank of America. Analyzed 80 rental agreements per day to see if each name and signature matched JLLs’ renter list. Recorded discrepancies regarding clients’ names and number of co-renters between each contract and the renter list. Also recorded unlisted contracts and names with no contracts.

LOYAL3 Holdings – Customer Service Temp Worker (April 2017 – May 2017)

• Answered approximately 70 phone calls and e-mails per day, helping customers log into their accounts, purchase stocks, and/or sell stocks online. Also explained how to transfer funds from LOYAL3 accounts to checking accounts and verified status of customer accounts being transferred to other brokerages.

AUGUST 2017 – OCTOBER 2017

Aerotek / Contractor

GM Cruise – Data Entry Temp Worker (August 2017 – October 2017)

• Received maps and photographs generated from autonomous vehicles’ radar, lidar, and cameras during test drives around various cities. Helped improve the AI of these vehicles by identifying various objects, their relevance, and movement.

JULY 2014 – JULY 2016

Alameda Health System / Quality Assurance Intern

• Analyzed 100 surveys related to both hospital-acquired ulcers and the adequate fireproofing of operating rooms at AHS-affiliated hospitals per month. Composed spreadsheets and summaries detailing the average compliance rate of hospitals.

• Examined for accuracy 80 sedation documents for various anesthetic and surgical procedures at Highland Hospital, and composed PowerPoint slides describing the monthly competence rate.

• Prepared Center for Medicare and Medicaid summaries regarding AHS-affiliated hospitals’ 30-day readmission rates for various afflictions compared to the state and national averages.

• Compiled physician profiles detailing their role in patient cases resulting in injury or death.

• Received paperwork from newly appointed physicians. Used the information to create digital profiles, then physically filed the paperwork for archival purposes.

Certification

2018

Data Analysis Certificate / University of Pacific

Education

2009 - 2013

Bachelor of Arts Degree – Biology / Willamette University

Related Coursework: Chemistry I and II (Labs), Organic Chemistry (Lab), Plant Ecology & Conservation (Lab), Cell Biology (Lab), Physiological Dynamics of Plants and Animals (Lab), Microbiology (Lab)

Volunteer Work

Oakland Zoo, Oakland, CA (February 2014–November 2018)

• Behavioral Observation Team member; observed and cataloged the behaviors of giraffes, flamingos, and sun bears for enhancing quality of care of animals. Currently cataloging the behaviors of elephants.

Small Mammal Research Project, UC Santa Cruz, Santa Cruz, CA (June 2013–August 2013)

• UCSC biology volunteer; set nonlethal mouse traps in designated areas; physically handled wild mice and measured their feet, ears, and tail in preparation for research project.

References available upon request.



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