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Active Directory Support

Salt Lake City, Utah, United States
December 20, 2018

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**** **** ****

West Valley, Utah 84119

Cell 385-***-****


B.S. Information Systems/Computer Science

Brigham Young University-Hawaii. 5.16.1989


SYSTEMS SUPPORT 6/2008- Present

InterContinental Hotels Group. Salt Lake City, Utah.

Utilizes existing or new technology in the automation of processes. Independently support client systems via telephone, email, and in-person regarding computer software or hardware operation. Provide support to Reservation agents, Managers and Staffs for complex Technology issues. Determine the appropriate analysis, modeling, and techniques for obtaining results. Recommend solutions regarding new technologies and system solutions for meeting business needs. Image new PC assets in accordance with business requirements, replace outdated equipment and manage technology obsolescence. Perform systems administrations, monitoring, hardware upgrade, backup and recovery and other projects.

SYSTEMS ADMIN 03/2004 – 10/2008

Compliance Information Systems Salt Lake City, Utah.

Performed administrations of all the Enterprise servers. Monitoring and troubleshoot Network issue. Ensure Data Center operations run 24/7. Backup systems and plan for disaster recovery.

UNIX ADMINSTRATOR 8/1998 – 02/2004

Safeway, Inc. Salt Lake City, Utah

Performed system administration duties including file restores, patches, installs, upgrade, backups, account maintenance, security management and re-orgs. Provided operations support for Sun Micro systems, RS/6000, Redhat Linux,, IBM ES7000, I-series AS400, eServers, NCR Teradata, Windows NT/2000 and Citrix Metaframe Servers in a 24x7 heterogeneous production environment. Managed and monitored automated scheduling system (Control-M, CA-7) and system management and monitoring tools (Tivoli, BMC-Patrol, SiteScope II).Implemented trouble ticket system using REMEDY and TIVOLI

AS400 SPECIALIST 01/1991 – 08/1998

Becton Dickinson Co. Sandy, Utah

Performed Systems optimization, Security maintenance, Error handling and File transfer, Administration of all PC desktop, AS400 (I-Series) and utilities software. Scheduled batch jobs processing as well as backup and Recovery. Support Lotus Domino Users and other E-mail issue


Hardware Windows 10, Sun, Iseries/AS400, Redhat-Linux, RS6000, Citrix, MacOSX

Avaya, CISCO Phone, MIMIX, NCR Teradata

Software OS365, Web-Sphere, iPlanet, LEGATO, Oracle9i, Genesys.

Monitoring BMC Control/m, ServiceNow, LanDesk9, Bomgar, HP OpenView, FileMaker9, Remedy, Active Directory, Verint 360.

Training Solaris Administration I II (7.0), CompTIA A+ certified (2007), SCO-Unix

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