TAMMY DUPUY

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ac70ri@r.postjobfree.com 562-***-**** https://www.linkedin.com/in/tammydupuy Big picture problem solver with 25+ years of combined operations and service experience in the medical and mental health industries. Encompasses rich work ethics with energy to go the extra mile when helping others. Action oriented with diverse skills that fill needs and improve quality of service and customer experience. Core Competencies:

Solid oral and written communication skills.

Works effectively with others and independently.

Empirically decisive.

Reliable.

Resilient.

Dedicated.

Experience

Support Specialist

The TOVA Company, Los Alamitos, CA 1993 Present

• Coordination and Supervision - Coordinated, managed and monitored the workings of operations, customer service, AR, and technical support departments for medical software company.

• Financial - Analyzed and reported financial data for easy utilization and strategic planning. Administered vendor and supply chain operations quickly and efficiently minimizing costs and delays and included: vetting; contracts; evaluating quality and effectiveness of vendors and products.

• Best Practices - Improved processes and policies in support of organizational goals and medical practice. Formulated and implemented departmental and organizational policies and procedures to maximize output and adherence as regulated by HIPAA, FDA, & ISO.

• Human Resources - Delegated tasks and accountabilities. Established work schedules. Supervised and educated staff. Monitored and evaluated performance.

• Production - Coordinated and monitored customer service, technical support, shipping & receiving. Monitored performance and implemented improvements which increased revenue over 8% within 6 first months. Ensured quality of products and employee productivity. Managed maintenance of equipment and office machinery with negligible downtime.

• Communication - Monitored, managed and improved the efficiency of support services. Facilitated coordination and communication between support functions. Managed high volume customer correspondence: email, call, quotes, order processing, and shipping.

• Sales, Marketing and Customer Service - Managed marketing materials and campaigns. Planned and supported sales and marketing activities that continually grew customer base, doubling annually for over 4 years in a row.

• Strategic Input - Liaison with management and assisted in the development and implementation of strategic plans growing company productivity and income.

Education

Master of Science California State University, Long Beach Counseling: Marriage Family & Child

Bachelor of Art California State University, Long Beach Psychology

Tammy Dupuy ac70ri@r.postjobfree.com Phone: 562-***-**** Certifications & Credentials

Associate Marriage and Family Therapist (#104592)

Pupil Personnel Services Credential

Certificate in Integrative Mental Health

Certificate in Legal & Ethical Issues in Healthcare

Project Management

Six Sigma & Quality Assurance

Community Service

BOY SCOUTS OF AMERICA, ORANGE FRONTIER COUNCIL 2009 – Present Pack Committee Chair Den Leader NOVA STEM Counselor Troop Advancement Chair Merit badge Counselor

ROSSMOOR ELEMENTARY PTA, LOS ALAMITOS, CA 2014-2017 Webmaster for school and PTA

Designed and managed PTA social media and email campaigns PUBLICATIONS

Greenberg, L. Holder, C., Kindschi, C., Dupuy, T. (2018). T.O.V.A. 9 Clinical Manual: Test of Variables of Attention Continuous Performance Test. Los Alamitos: The TOVA Company.

Swalwell, S., Greenberg, A., & Dupuy, T. (2018). TO.V.A. 9.0 User's Manual: Test Of Variables of Attention Continuous Performance Test. Los Alamitos: The TOVA Company.

GREENBERG, L. K., KINDSCHI, C. L., DUPUY, T. R., & HUGHES, S. J. (2016). Test of Variables of Attention: Clinical Manual. LOS ALAMITOS: THE TOVA COMPANY.

SWALWELL, S., GREENBERG, A., & DUPUY, T. (2011). Test of Variables of Attention: User's Manual. LOS ALAMITOS: THE TOVA COMPANY.

GREENBERG, L. K., KINDSCHI, C. L., DUPUY, T. R., & HUGHES, S. J. (2007 & 2008). Test of Variables of Attention: Clinical Manual. LOS ALAMITOS: THE TOVA COMPANY.

LEARK, R. A., GREENBERG, L. K., KINDSCHI, C. L., DUPUY, T. R., & HUGHES, S. J. (2007 & 2008). Test of Variables of Attention: Professional Manual. LOS ALAMITOS: THE TOVA COMPANY. DUPUY, T.R. (1997) The Prevalence of Attention Deficit Disorders in a Sample of At-Risk Middle School Students. THESIS/MANUSCRIPT. OCLC NUMBER: 33203708: ARCHIVES OF CLINICAL NEUROPSYCHOLOGY, ISSN: 0887-6177: VOL 12, ISSUE 4.

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