MICHELLE L. OBRIEN

**** ******** **** ******, ** 30084 470-***-****

ac70qd@r.postjobfree.com

Results-oriented Entrepreneur / Manager bringing exceptional strengths in Training, Customer Service, Retail, Hospitality, Business Management and Business Development. Experience in Sales, HR and Accounting functions. Seeking leadership position in established company with potential for advancement.

EXPERIENCE

1/ 2017 – CURRENT

MERCHANDISER, WIS International

Store Openings / Store Closings. Store Pack-ins / Pack outs, Merchandising, set displays, trends and inventory auditing, Inventory controlling, inventory projecting

7/ 2017 – CURRENT

MERCHANDISER, Premium RETAIL SERVICES

Management, Data Inventory, Consumer Reporting, Brand Ambassador, Store Openings / Closings. Pack-ins / Pack outs, Merchandising, display, trends and inventory auditing, Inventory controlling, inventory projecting

1/ 2017 – 10/2017

MERCHANDISER, worksmart merchandising

Store Openings / Closings. Pack-ins / Pack outs, Merchandising, display, trends and inventory auditing, Inventory controlling, inventory projecting

1/ 2010 – CURRENT

OWNER, Terribly Honest Clothing

Screen printing and design of unique and affordable clothing vended at festivals nationwide. Maintain ordering system management and processing. Shipping and receiving of quality merchandise, Inventory control / stockroom management. Quality Control for all items shipped and/or received. Handle all accounting / bookkeeping and payroll, employee terminations HR functions. Data Entry and Coding of all clothing into computer database. Current knowledge of trends. Providing excellent customer service in a fast-paced environment. Monthly / Annual attendance to business related managerial seminars and fashion related trade shows to stay current on fashion trends.

Made strategic decisions regarding future targets.

Supervised social media marketing strategies

Assessed market trends

Reviewed customer feedback

Sourced qualified vendors and negotiated contracts

Analyzed industry trends and compiled market research data to inform planning and strategy

Managed business finances, including paying vendors and suppliers for products and services rendered.

Managed buying and selling goods online via third-party sales venues such as Ebay and Etsy.

Prospected to obtain new accounts while maintaining relationships with existing accounts.

Prepared income statements and balance sheets and projected cash flow.

Developed and implemented a comprehensive salesperson training program.

Monitored income expense sheets to track and adjust expenses.

Researched public perception of products and services and used information gathered to guide strategy development.

1/ 2004 – 11/ 2009

BUSINESS PARTNER, DL Clothing Distributors

East Coast Representative / Business Partner providing excellent service to various festivals throughout North America. Managing order processing, shipping and receiving, creating original screen print designs for clothing related items sold at select festivals nationwide. Maintained and handled all inventory merchandising for festival attendances including reserving space for shop setup. Maintained quality control scheduling for all inventory processed through DL Clothing. Handled all HR functions and employee functions including accounting, payroll, employee terminations and training of employees on processes and procedures relating to the business / sales. Also handled all accounting / bookkeeping for the business including cash applications, banking, purchasing etc. Participated in trade shows on a regular basis to stay current with market clothing trends. Attended Managerial related business seminars several times a year to keep up with software and business trends.

Managed East Coast Distribution program.

Monitored program effectiveness

Made strategic decisions regarding future targets.

Met with stakeholders and maintained productive relationships.

Supervised social media marketing strategies

Developed innovative business plans

Reviewed customer feedback

Applied advanced business expertise in program planning

Sourced qualified vendors and negotiated contracts.

2/ 2000 – 12/2004

OFFICE MANAGER, Law offices of David Siegel

Assisted office with bankruptcy, divorce, child custody and personal injury cases. Handled day to day scheduling (travel, court, etc.) for 3 attorneys and 4 employees utilizing an interoffice scheduling system. Created training documents and mentored / trained all new hires on interoffice processes and procedures. Managed / delegated all data entry assignments, coding, etc. Maintained all law reviews and research for current laws and/or changes to the information provided. Filing all case related dockets with the local court house daily. Assisted clients with their case requirements / needs and worked directly with each attorney in the office. Provided excellent Family Law customer service.

Investigated facts and laws to determine causes of action and to prepare cases.

Researched state statutes, decisions, legal articles, codes and documents.

Conducted detailed client intakes and entered information into company database.

Contacted key witnesses to testify at court hearings.

Communicated pertinent information to clients via phone, email and mail.

Directed and coordinated law office activity, including delivery of subpoenas.

SKILLS

Proficient in MS Office

Excellent investigative and reporting skills

Strong work ethic

Account Administration

Analytical

Exceptional Writer

Multi-operations Management

Personnel Management

Logistics Management

Client Account Management

Human Resources Management

Superb time management skills

Invoice and payment transactions

Analytical reasoning

Effective Time Management

Superior attention to detail

Customer-oriented

Advanced computer proficiency (Both PC & Mac)

Billing and Collections experience

Time Management

Highly Organized

New Hire on-boarding

Training solutions development

Team Leadership

Process Improvements

Marketing proficiency

Key Relationship Management

Strategic Planning

Financial Adminstration

Market Research

New Business Development

Leadership experience

Decision-making ability

Clear communication skills

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