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Sales Customer Service

Fresno, California, United States
December 19, 2018

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Address: Raphael **** Fulton A Diez St. #***

Fresno, Ca 93721

Phone:714-***-**** E-mail: PROFESSIONAL SUMMARY

I am actively seeking a sales or customer service position with a growing company, that rewards hard-work with advancement opportunities. Throughout my career I have had the privilege to work at multiple levels and in several departments within the Biotech, Agricultural, and Retail sectors. Starting in Quality Control, moving on to production, and finally finding my passion in all aspects of sales; from Customer Service to International Business Development. Providing quality products and services that solves the customer’s challenges is simply fun and rewarding to me. SYNOPSIS OF ACHIEVEMENTS:

● Adept at analyzing sales trends and competitive niche markets; increasing average sales in existing territories by >25%.

● Successfully conduct a range of technical seminars throughout the Americas, generating leads with a 23% closure rate.

● Increase customer base in various CRM systems (i.e. Sales Force) thru extensive cold calling, existing customer referrals, social media and in- person technical seminars and webinars.

● Expanded distributor networks and inside sales teams which strengthened our infrastructure. Resulting in a >15% year to year increase in catalog sales and > 43% increase in custom product sales year over year. AREAS OF EXPERTISE


Adelman Travel Group– Fresno, Ca

International Tour & Corporate Travel Company

Inside Sales 6/2018- Present

● Call existing client’s in order to uncover new opportunities.

● Find new business opportunities using a variety of platforms.

● Organizing and Maintaining CRM database (Salesforce). DPS Telecom– Fresno, Ca

Remote Monitoring Company

Sales 2/2018- 4/2018

● Call existing client's in order to uncover new opportunities.

● Improve sales department for new hires.

● Perform Quality Control tasks in the production department, to understand product. Mattress Firm – Fresno, Ca

Retail Company

Sales Manager 11/2016- 12/2017

Manage Sales and Marketing for Fresno/Clovis Stores

● Managing the stores marketing image to maintain continuity store to store

● Manage stores day to day activities.

● Ensure all corporate training materials are completed in a timely manner.

● Ensure sales are exceeding corporate goals.

Address: Raphael 1759 Fulton A Diez St. #137

Fresno, Ca 93721

Phone:714-***-**** E-mail: Compass Minerals – Overland Park, KS

Minerals Company

Territory Sales Manager 05/2016-11/2016

Manage Sales and logistics for the California’s Central Valley

● Increasing sales thru the development of retail accounts.

● Meeting with growers to discover needs in the market.

● Work with retailers and distributors to create appropriate pricing programs.

● Work with the logistics teams and manufacturing plants to ensure delivery of quality product.

TRiQ – Bend,OR

Agriculture Infrastructure Company

Business Development Manager 12/2015-05/2016

Develop and implement Sales and Marketing plans for the launch of a new nutrient line.

● Developing, managing and supporting the B2B marketing program.

● Increasing sales thru the development of retail accounts.

● Building brand awareness using on-line resources and printed collateral

● Develop a domestic distribution network for the nutrient line.

● Develop retail and distributor training and sales incentive programs. Dyna-Gro – Richmond, CA

Plant Nutrition Company

Business Development 10/2013-12/2015

Develop and implement Sales and Marketing plans that generate synergy between, the On-line marketing, Print advertising, Tradeshow events, and the Sales program.

● Developing, managing and supporting the On-Line marketing program.

● Provide in-depth field application and technical support, pre and post- sale for products.

● Increasing sales thru the development of new Key Accounts and Branding efforts.

● New product development and formulation.

● Create the BOM and SOPs necessary to introduce the new products for production.

● Developed distributor training and sales incentive programs in order to generate focus on our product.

Phenomenex Torrance, CA

World leader in Chromatography Consumables

GC Business Development Manager International 08/2009-09/2013 Extensively traveled to lead and conduct technical Chromatography sales seminars throughout South America.

● Developed several Latin American distributorships in Argentina, Bolivia, Chile, Columbia, Costa Rica, Ecuador, and Venezuela.

● Educated sales team to sell products on technical benefits and quality to a variety of industries including the Pharmaceutical, Petrochemical, and Food & Beverage, spanning from analytical testing to full scale production. Provided teams with latest regulatory guidelines specific to their global region.

● Expanded revenue channels through sales personnel training, recruiting, maintaining efficiency in logistics, coordination of infrastructure improvements and broadened a new distributor network. Address: Raphael 1759 Fulton A Diez St. #137

Fresno, Ca 93721

Phone:714-***-**** E-mail: Bachem Americas, Inc. Torrance, CA

World leader in peptide manufacturing

Director, Inside Sales and Marketing Departments 01/2005-07/2009

Provided expert leadership and direction to the Inside Sales Team and Marketing Departments; reported directly to the company’s President and CEO.

● Responsible for increasing catalog business and custom peptide manufacturing sales.

● Spearheaded the successful relocation of the Inside Sales and Marketing departments to California.

● Improved business procedures through the implementation of a new CRM software in collaboration with the IT team.

● Realigned and rendered approval on all company marketing campaigns.

● Efficiently resolved customer service issues and fielded customer product queries.

● Secured agreements with all key account contracts for the Americas, including a distribution contract with VWR.

● Directed and maintained strategic sales and marketing for the Americas.

● Prompted yearly increase in Americas’ catalog and custom synthesis business.

Bachem Americas Inc.-Torrance, CA

World leader in peptide manufacturing

Manager, Latin America and Distributor Relationships 2005–2007

Strategized shipping and communication guidelines for Latin American territories; extensively traveled (>60%) to develop strong business relationships with customers and fine-tuned sales and marketing efforts of each territory.

● Broadened the company’s distribution network throughout the Latin America countries with growth of 43%; thru direct sales and cold calling.

● Effectively negotiated and executed distribution contracts and agreements in all Latin American territories.


Director of Operations, JRL Industries Clothing Anaheim, CA 2000-2004 Production Manager, Irvine Scientific Santa Ana, CA 1999–2001 Process Engineer Specialist, Ansys Diagnostics Lake Forest, CA 1997–1999 Co-Owner, Peak Performance Nutrition Placentia, CA 1997–1999 Laboratory Technician, Diagnostics Products Corporation Inglewood, CA 1996–1997



University of California Irvine Irvine, CA

Member Sigma Chi Fraternity Pledge Class Treasurer, Chapter House Social Chair

Howard Hughes Research Grant Costa Rican Rainforest Project

ACE Certification in Personal Training and Nutrition

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