Sign in

Project Manager Management

Jacksonville, Florida, United States
December 19, 2018

Contact this candidate


***** ********** *****

Jacksonville, FL *****


602-***-**** (cell)


Program and Project Management professional with extensive experience in software delivery with progressive degrees of accountability. Broad experience managing diverse teams (employee, contractors, on/offshore). Proven ability to successfully manage large, complex, multi-year, cross-functional projects. Able to manage multiple projects concurrently. Highly motivated; strong personal accountability; proven ability to drive results and problem solve. Excellent verbal and written communication skills. Extensive experience in successfully managing budgets and schedules. Strong skills in Microsoft products, including PowerPoint, Project, Lync, Outlook, Visio and Excel.

Key Skill Sets Include:

Program Management

Change Management

SDLC; Waterfall, Agile (Scrum)

Project Management

People Leadership

SharePoint; Clarity; Planview; Rally

Vendor Management

Quality Center, QDQ


Florida Blue (thru Experis Consulting), Jacksonville, FL (February 2018 – August 2018)

Senior Project Manager – Compliance and Finance Program Management Office (PMO)

Managed projects with internal and external dependencies. Managed scope, budget, quality and schedule with the objective of hitting all targets.

Responsible for developing and reviewing/validating multiple project plans and approving plans.

Responsible for tracking financials and reporting them to Steering Committee.

Communicated project status to project team, stakeholders’ leadership and Program Managers associated with other projects.

Advised project team, customers, and staff on tactical solutions to dealing with barriers within a project.

Accountable for active facilitation of project issue resolution, change, risk and dependency management.

Accountable for project delivery including meeting time, budget and quality standards and customer expectations.

Led project meetings, documenting minutes and tracking action items.

Maintained relationships with stakeholders and team members in order to achieve mutual goals.

Citibank (thru Aptask Consulting), Jacksonville, FL (September 2015 – June 2017)

Project Manager – North America Program Management Office (PMO)

Provided PMO support for Federal Reserve Board (FRB) consent order for anti-money laundry compliance initiative; ensuring transparency of deliverables for key stakeholders at all levels of leadership.

Oversaw planning and delivery for several development teams in support of the Program. Ensured SDLC artifacts adhered to stringent FRB Audit standards.

Managed complex change management process for Program.

American Express, Phoenix, AZ (November 2000 – April 2015)

Lead Project Manager – Underwriting 2012 - 2015

Acted as end-to-end PM for development and delivery of enhancements to the Institutional Credit Rating and Underwriting application. The bulk of work was in support of Basel II banking laws and regulations. With increased scrutiny due to external auditors, was responsible for ensuring all Solution Delivery Lifecycle standards were followed. Provided formal, structured updates to various levels of management.

Led team of 20 offshore resources from multiple vendors and 11 FTE resources (at multiple locations). Oversaw all projects from initiation through implementation/warranty and post implementation review.

Managed all aspects of Clarity (PM tool for financial and artifact tracking) – including capacity planning, forecasting, and monthly status reporting to PMO’s, auditors and senior leaders.

Worked directly with PMO in all aspects of project. Mentored junior PMs.

Partnered with Business leaders to ensure transparency into all deliverables, which allowed for rapid response to changing priorities.

Lead Project Manager - Technologies Transformation 2009 to 2012

Led development of new application built to track and report on savings initiatives for spend in excess of

$1 billion annually. Worked with Business partners who had no experience with technologies delivery, which required extensive coaching on Technology SDLC processes. Created dashboard reporting using Microstrategy.

Worked directly with PMO in all aspects of projects. Mentored junior PMs.

Led migration and decommissioning of reengineering database. Effort included extensive data cleaning, data mapping and training activities.

Lead Project Manager – Platform Engineering 2006 to 2009

Responsible for $12 million hardware budget to deliver new infrastructure for seven security applications.

Managed end to end delivery of project (initiation through post-implementation), including risk and issue management.

Implemented program/project management processes for multiple project teams.

Facilitated monthly Steering Committee meetings.

Mentored junior PMs.

Portfolio Manager - International Portfolio Integration 2003 to 2004

Project Manager – International Membership Rewards 2000 to 2003

Managed the software development and rollout of a client server-based point-of-arrival system to replace the legacy mainframe International Rewards application, a complex global project.

Led a team of 12 resources comprised of employees, contractors and onshore/offshore resources. Project team ultimately rolled out the new platform to 28 international markets.

Reduced the international reporting base from 1,000+ reports to 80 reports globally.


Bachelor’s Degree, Project Management – University of Phoenix

Certified PMP (PMI Project Management Professional – 666898) – Certified 2007.

Contact this candidate