Cell phone: 310-***-****
**** ***** **** ** ******* in Physics-Chemistry
2003 Person in charge for agency of international transport express train FEDEX. in Safi
2004 Manager Assistant for shooting a film "LE REGARD, CASANEGRA and TENTATIONS" in Safi: Morocco.
2007-2008 Supervisor within supermarket ACIMA/SAFI in collaboration with the companies ALLIANCE and RELAIS of Casablanca.
2009-2010 Manager in EPICITA : a company for real estate promotion, council in investment.
2010-2012 Manager of Hotel “ ABDA “ in Safi/Morocco.
2012-2018 Hotel Manager of HOTEL RIAD ASFI in Safi/Morocco.
Summary of Qualifications
Responsible for generating profit to meet or exceed budget expectations while maintaining operational and Guest service standards as prescribed by the Hotel.
Develop, administer, and control the hotel revenue and expense budgets.
oAnalyze Profit and Loss and General Ledger statements.
oHandle certain Top and Target accounts; participate in joint sales calls.
oProvide direction and input, and approve the hotel Marketing Plan; following up weekly.
Review Top and Target accounts and weekly sales call reports with sales staff.
Review room inventory management to ensure maximization of room revenue.
Approve and monitor all negotiated rates.
Hire, train, counsel, and motivate management employees.
oEnsure an employee attitude of attentiveness and anticipation of Guest needs.
Review all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct employee performance deficiencies.
Conduct regular staff meetings.
Ensure department quarterly Action Plans are completed and followed up on.
Ensure proper selection, training, counseling, and motivation of hourly employees.
oMeet with and solicit comments from Guests on a regular basis to determine their level of satisfaction with all Guest services and facilities.
oMonitor results of Guest comment cards. Take appropriate corrective action in a timely manner.
oFollow up on all written Guest complaints. Ensure Guest satisfaction with resolution of the complaint or problem.
oReview and approve the hotel payroll.
oAuthorize direct bill accounts and monitor the administration of Accounts Receivable. Ensure collection of Accounts Receivable is current and past due accounts are kept to a minimal amount.
oInspect rooms and property grounds and exterior of buildings on a regular basis for cleanliness and proper preventative maintenance.
oDevelop and maintain hotel programs to assure that the Quality Evaluation Program criteria are met.
Complete written reports on the status of the property after a Quality Assurance inspection.
Complete and submit all forms for Capital Improvement for the hotel.
Manage all outside contractors to ensure they are fulfilling their contractual requirements.
oMaintain a positive work atmosphere by acting and communicating in a manner so that I get along with Guests, clients, co-workers, and management.
oEnsure all employees are trained to act according to procedure in the event of an emergency or accident at the hotel.
oEnsure that a viable key control program is in place in all hotel departments.
oKnow, understand, and enforce compliance with all company Standard Operating Procedures.
Ensure that the security needs of the property and Guest are met.
Maintain an active and visible position in the local community and industry.
Develop and maintain rapport with competitor hotels, City Conventions and Visitors Bureau, Chamber of Commerce, lead sources, client, etc.
Participate in community activities, employee functions, and Guest events.
Respond to Regional Manager’s requests. Follow up with Regional Manager on a regular basis.
oEducation and/or Experience: A Seven-years training in hotel department head position and Management experience .
oLanguage Skills: Ability to read, write, and verbally communicate in English. Ability to communicate effectively and professionally with hotel departments, Guests, and vendors. Ability to diplomatically handle difficult situations and people.
oTechnical Skills: Knowledge of hotel property management system. Basic computer skills including word processing, spreadsheets, and email. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
oReasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form.
oCertificates, Licenses, Registrations: Valid driver’s license, vehicle insurance.
oOther Skills and Abilities: Experience in meeting deadlines and multiple priorities of business demands as required. Operate office equipment such as, but not limited to, printers, fax machine, and copiers. Ability to perform the essential functions of all positions within the hotel. Ability to work flexible hours including evenings, weekends, and holidays.