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Customer Service Legal Secretary

Dallas, TX
December 22, 2018

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Sabrina M. Jacques

*** ***** **. **** *

Gilmer, TX 75645


A dedicated team player who learns rapidly; has the proven ability to work under changing fast-paced priorities and under pressure. Excellent communicator, with the capacity to motivate and direct the efforts of others. Display a keen sense of personal drive, initiative and a strong desire to grow in the organization.


Strong analytical and problem-solving skills/ excellent organizational skills and ability to multitask

Professional communication skills (written and verbal) in English and Spanish

High degree of flexibility / Customer service driven

Ability to organize workload for effective implementation

Ability to interact effectively at all levels, with sensitivity to cultural diversity

Proficient data entry and computer skills and the ability to use and manage computer files


Coordinated and established workflow processes for high-profile special project, aimed at reducing unethical member practices, resulting overall efficiency of the team and workload improvements.

Managed caseload for fraud orders, identified streamlined practices, and increased productivity.

Bi-lingual translation support for the department training team, building strong cross-functional support system.

Supported events, trained internally and worldwide departments with procedures.


Compliance Associate - Herbalife Corporation – Member Business Practices & Compliance May 2010 to July 2017

Support live queue, provide assistance to members concerns

Manage Chargebacks (disputed charges) submitted by the Finance department

Manage department records retention, archiving, and/or purging, as needed.

Special projects as needed by department management, worked with new hires on boarding processes

Department Records Coordinator

Provided all bilingual translating, transcribing and interpreting for the department

Database management and entry, sorting, routing, and distributing of all incoming and outgoing mail pieces to all associates.

Bankruptcy Legal Secretary – Law Offices of Theresa Hana August 2008 to April 2010

Keeping track of calendars and schedules and setting up appointments

Secretarial task such as typing, dictation and answering phones.

Bilingual translation support for the Attorney

Monitoring and ordering supplies

Possible review of Attorney mail

Legal Secretary – Law Offices of Philip P. DeLuca January 2006 to June 2008

Answering phones/taking messages

Open new files; typing labels and separating file contents

Preparation of general correspondence

Maintenance of files

Handling of all mail


Computer Learning Center – Computer Business Los Angeles, CA AA Degree

Legal Secretary Torrance, CA Certified

WOW 24.7 Customer Service Torrance, CA Certified

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