Sabrina M. Jacques
Gilmer, TX 75645
A dedicated team player who learns rapidly; has the proven ability to work under changing fast-paced priorities and under pressure. Excellent communicator, with the capacity to motivate and direct the efforts of others. Display a keen sense of personal drive, initiative and a strong desire to grow in the organization.
Strong analytical and problem-solving skills/ excellent organizational skills and ability to multitask
Professional communication skills (written and verbal) in English and Spanish
High degree of flexibility / Customer service driven
Ability to organize workload for effective implementation
Ability to interact effectively at all levels, with sensitivity to cultural diversity
Proficient data entry and computer skills and the ability to use and manage computer files
Coordinated and established workflow processes for high-profile special project, aimed at reducing unethical member practices, resulting overall efficiency of the team and workload improvements.
Managed caseload for fraud orders, identified streamlined practices, and increased productivity.
Bi-lingual translation support for the department training team, building strong cross-functional support system.
Supported events, trained internally and worldwide departments with procedures.
Compliance Associate - Herbalife Corporation – Member Business Practices & Compliance May 2010 to July 2017
Support live queue, provide assistance to members concerns
Manage Chargebacks (disputed charges) submitted by the Finance department
Manage department records retention, archiving, and/or purging, as needed.
Special projects as needed by department management, worked with new hires on boarding processes
Department Records Coordinator
Provided all bilingual translating, transcribing and interpreting for the department
Database management and entry, sorting, routing, and distributing of all incoming and outgoing mail pieces to all associates.
Bankruptcy Legal Secretary – Law Offices of Theresa Hana August 2008 to April 2010
Keeping track of calendars and schedules and setting up appointments
Secretarial task such as typing, dictation and answering phones.
Bilingual translation support for the Attorney
Monitoring and ordering supplies
Possible review of Attorney mail
Legal Secretary – Law Offices of Philip P. DeLuca January 2006 to June 2008
Answering phones/taking messages
Open new files; typing labels and separating file contents
Preparation of general correspondence
Maintenance of files
Handling of all mail
Computer Learning Center – Computer Business Los Angeles, CA AA Degree
Legal Secretary Torrance, CA Certified
WOW 24.7 Customer Service Torrance, CA Certified