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Customer Service Financial Analyst

Durham, NC
$25.00 per hour
December 22, 2018

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Manreet Kaur Bal 919-***-****

*** ********** *****, ***********, ** 27560

OBJECTIVE Seeking a challenging position based on my personal capabilities, experience, and great interpersonal and communication skills. I enjoy a diverse work environment with an ambition to learn from and contribute to the team I become a part of.


Jimmy’s Cab, Driver, Baltimore, MD December 2017 – November 2018

● Handled cash and credit card receipts with complete accuracy

● Safely and efficiently drove passengers to destinations throughout Baltimore and surrounding cities

● Coordinated well with dispatchers, customer service representatives, office personnel and customers

● Provided excellent customer service, professionally managed sometimes belligerent customers

● Completed daily paperwork and trip logs

Xerox/Conduent, Drug Rebate Financial Analyst, Baltimore, MD October 2015 – July 2016

● Built, reviewed, and analyzed monthly DCL reports in DRAMS Software and Microsoft Excel

● Created, managed, and completed over 100 batches weekly within DRAMS Software

● Contacted labelers daily through phone and email regarding payment amounts due each quarter

● Sent labelers monthly invoices upon request

● Allocated and adjusted payments to reflect backup given by labelers Kohl’s, Associate, Forest Hill, MD September 2015 – October 2015

● Operated cash register with complete precision

● Customer service focus with the ability to interact with customers and team members

● Worked efficiently with other associates in a timely and organized manner to maintain orderly appearance of the store

General Parts Inc./Carquest, Accounts Receivable Processor, Raleigh, NC Summer 2008 and 2010

● Completed 50+ batches per lockbox payments within Oracle according to customer remittances

● Adjusted journal entries on customers’ accounts per request

● Communicated with customers and store managers to solve customer account issues

● Answered the phone and completed the customer’s requests within an adequate time frame SKILLS

● Excellent experience with Oracle software, DRAMS Software, and Microsoft Office Excel

● Self-motivated, team player, skilled multi-tasker, great at communicating, portray a positive attitude COMMUNITY SERVICE

Bel Air Elementary School, Volunteer, Bel Air, MD August 2016 – June 2017

● Provided support and assisted teachers with preparing programs and activities for the students EDUCATION

UNC-Charlotte, Charlotte, NC August 2009 – December 2010

● Computer Science and Business Management

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