Resume

Sign in

Customer Service Care

Location:
Lagos, Lagos, Nigeria
Posted:
December 22, 2018

Contact this candidate

Resume:

AKINTUNDE KEMISOLA TORERA

Lagos,Nigeria

Female

Single

ac707w@r.postjobfree.com

080********, 080********

PROFILE

A skilled and experienced Administrative & Compliance Officer who is adept in maintaining and updating employees’ personal files&data base, Employment and compliance to regulatory concerns and reporting. I have also been a Customer Care Officer with vast skills in customer relationship who is motivated to maintain customer as well as maintaining customer service goals for the organization.I am currently seeking a position in an organization that values passion, Integrity and professionalism where my acquired professional skills will be utilized efficiently

PROFESSIONAL SKILLS

●Excellent Administrative & Organizational skills

●Adaptability

●Communication, negotiation and Relationship building skills

●People Management & Leadership skills

●Clients Relationship

●Budgeting skills

●Initiative skills

●Recruitment & Staffing

PROFESSIONAL SUMMARY

Billionaire Global Bet Ltd Lagos, Nigeria

Head, Admin/ Compliance

April 2017 – September 2018

Handled Recruitment and staffing

Prepared monthly report to the Lottery Board

Employment and compliance to regulatory concerns and reporting

Created and organized employees personal files;

Prepared notices to employees about employment, salary, taxes and other information related to labor issues;

Created employee ID numbers, ID cards and keep the records;

Proceeded issues related to employee disciplinary measures (preparing NDA );

Replaced colleagues during their vacations, sick leaves and other absences

COMPANY

Do Media Limited Lagos, Nigeria

Head of Content Aggregation/ Admin Manager

June 2013 – April 2017

MaintainedContent (Movie Producers) Owners databases on all distributed platforms

Handled Employee's Salary Account Opening, Recruitment and staff filing system

Handled company's financial accounts, payment from partners and government regulatory bodies

Communicated and coordinate with Content (Movie Producers) Owners

Followed up on Content (Movie Producers) Owners interactions with distribution channels

Handled Content (Movie) Evaluation, Distribution, Licensing Certificate and Sales to VOD Channels, Pay TV Channels, Local Stations and so on

Pixels Digital System LimitedIbadan, Oyo state

Customer Care Service

February 2012- September 2012

Customer Focus: Working with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value

Budget/Forecast: Build a detailed, bottom-up annual budget for areas of responsibility. Supply key inputs to the quarterly reforecast, using the most accurate, up-to-date information available. Be prepared to discuss assumptions used for developing budgets and forecasts.

Guaranty Trust Bank (GTB) Lekki, Lagos

Customer Care Officer

May 2011- November 2011

Serviced customer enquiries, determine customers record and provide solutions with regards to their banking requirement.

Educated customers on product options and technology issues

Managed and pass on customer feedback

Ensured the database is segmented effectively for targeted marketing activities.

Effectively use a variety of computer programs to access customer details

Filed of customer’s document into its own record

Oversaw direct communications with customers

COMPANY

Nigeria Civil Aviation Authority (NCAA) Ikeja, Lagos

Assistant Commercial Controller

January 2010 –September 2010

May 2008- October 2008

Handled the entry of customer’s data into the system

Handled the Entry of sundry charges through the use of passenger tickets

Typed of documents for office use

Dispatched of memos, document and letter from one office to the other

Collated monthly report on ADR 16(Arrival and Departure of passengers)

Handledcustomers payments i.e., customer’s going for courses within Nigeria especially Lagos relating to air transport. E.g. pilots,cabin crew,IATA and Air Traffic Controller

EDUCATIONAL QUALIFICATIONS

NYSC

2011 -2012

OlabisiOnabanjo University, Ago-Iwoye, Ogun State

B.SC in Transport Planning and management

2004-2009

STA International School, Yaba, Lagos State

West Africa Senior School Certificate Examination (WASSCE)

1997-2004

COMPUTER SKILLS

Basic use of Microsoft office suite (MS Word, MS Excel, MS Outlook, MS PowerPoint)

HOBBIES

Writing, Travelling,Socializing

REFEREE

Available on request



Contact this candidate