OLIVE HUTSON

***-** ***** ****., ********* ON M9W 2N7 LinkedIn: http://ca.linkedin.com/in/ohutson

● 647-***-**** ● ac702w@r.postjobfree.com

Data Entry Specialist

Highlights of Qualifications

A strong focus on attention to detail for the preparation of correspondence, summaries, reports, statements and documentation using the interpretation and application of an ample range of administrative practices

Highly skilled in working with maintaining and updating databases and tracking systems, i.e. statistical records, reports, spreadsheets, tables, mail merge, and correspondence

Verifying data acknowledged electronically and supporting documentation to maintain legibility, accuracy and completeness within designated procedures and requirements

Amply organized with demonstrated experience responding to inquiries and conducting efficient time management skills

Practice performing outstanding keyboarding, proof reading and data entry skills detailing emphasis on accuracy

Proficient to identify and analyze duplicated work with inefficiencies in content before completion of final product

Able to use computerized software programs which include MS Office i.e., Word, Excel, PowerPoint, Access, Outlook and the Internet. Aptitude in preparing documents with layout and formatting procedures for text, tables, spreadsheets, mail merge and web search

Highly skilled in working with and maintaining electronic and hard copy confidential data along with the set up and continuation of paper and computer file systems to obtain, input, maintain, and extract data connected to applications and claims

Outstanding interpersonal skills communicating effectively, both orally and in writing, and capable of developing firm professional internal and external work relationships with a diverse level of staff within the City, other organizations and the public

Professional Experience

Customer Service Representative (part-time evening) December 2018 – Present

Decision Point Research (call centre) North York, ON

Contact businesses electronically to speak to authoritative personnel to discuss various marketing trends throughout their business and country

Enter data on DASH database to input respondent’s answers to help awareness to the community of various topics and place proper disposition for calls made

Very organized maintaining a hard copy of contacts made in order to make reconnection with respondents

Use an upbeat tone of voice speaking clearly, politely, and persuasively to encourage interest to respondent and to meet production quota/target

Office Coordinator January 2017 – October 2017

Ontario Financing Authority Arrow Professionals Toronto, ON

Acted as a Non-IT Asset Coordinator for smartphones, landlord or third-party technicians for furniture, equipment and office repairs

Assisted with records management requests by handling telephone moves, adds and changes ensuring of a directory is up-to-date and adhering to other clerical/admin duties as required

Provided reception relief by answering phone, accepting and preparing courier requests, sorted, stamped, and distributed incoming mail

Excellent communication skills, strong technical/typing ability and transferred e-mail messages

Proficient organizational and analytical competences keeping routine track of all transactions

Edited and proofread form letters and forms for management to handle request and send notices

Ordered and maintained general office and kitchen supplies for staffs’ daily use

Receptionist August 2016

Skyreach L&S Extrusions Corp. One Call Staffing agency Vaughan, ON

Greeted clients, answered phone, transferred calls, took messages via Meridian phone

Transferred e-mail and e-fax message to office staff via Outlook and database file folders

Entered incoming/outgoing mail via Excel/weighed, stamped outgoing mail via postage meter

Monitored, maintained inventory and ordered office supplies

Olive Hutson - 2 - ● 647-***-**** ● ac702w@r.postjobfree.com

Customer Service and Sales Officer November 2015 –- April 2016

Teleperformance, Bank of Nova Scotia (call centre) Toronto, ON

Maintained, retrieved and disseminated information using database systems and the ability to carry out data entry functions with speed and accuracy while employing verification techniques with 100 percent precision

Multi-tasked workload by conversing with customer while navigating systems to find information and assist customer decision

Performed conference calls by interacting with customer and other departments simultaneously for information to solve customer problems

Used a persuasive and friendly tone of voice to encourage and assist customers with personal credit needs and generated sales accounts for client satisfaction

Maintained confidential and personal customer information utilized daily to assist clients with general account questions

Rescheduled outbound sales calls for customers’ needs and services to increase customer sales targets

Receptionist (Volunteer) January – September 2015

Working Skills Centre Academy of Computer & Employment Skills Toronto, ON

Greeted clients inside/outside of the office, and informed them of programs and services

Answered phone, responded to messages, contacted clients, and scheduled appointments

Administered Excel and in-house data base to mark and grade entry level student test scores

Prepared materials, assisted students and staff with photocopy, printed schedules/work books, faxed, and scanned records for file maintenance

Administrative Assistant April 2014

Ontario Water Works Association AppleOne agency North York, ON

Answered incoming calls from clients regarding licenses and procedures to take

Checked voice messages and transferred e-mail requests to staff or a web site

Updated backlog in Access and checked accuracy of hard copy in database

Processed resources for clients by preparing licenses on forms

Records Clerk/Administrative Assistant December 2013 – February 2014

Ministry of the Environment AltisHR agency Toronto, ON

Used all electronic in-house databases i.e. Excel, Smart Label, and Access to develop a detailed list to place in records centre in the amount of 236 box files for year-end closed dates

Employed Outlook and program requirements to complete requests and established status of files

Checked electronic records to ensure date information reflected the file contents, and verification of file storage numbers

Administrative Assistant I March – May 2013

Ministry of the Attorney General’s Office AltisHR agency Toronto, ON

Utilized Excel to catalogue files in categories i.e. correspondence in date order

Applied Outlook to correspond with lawyers requesting file status and general inquiries

Inputted data in Word to label and total file boxes with case closed dates and case names

File/Records Clerk April – September 2012

Ministry of Community and Social Services AltisHR agency Toronto, ON

Sorted, retrieved, redirected and filed 200 or more program related documents

Operated Excel and updated in-house tracking system to prepare 55 closed files

Applied Outlook and program requirements to complete requests for staff

Cross referenced case and file numbers including maintaining security and access to the file room

Office Clerk/Receptionist June 2010 – September 2011

Ministry of Aboriginal Affairs RobertHalfLegal agency Toronto, N

Performed reception duties by replying to incoming/outgoing calls, and greeted clients

Applied Outlook to inform staff of their appointments with clients upon arrival

Daily sorted, retrieved, redirected and filed 200 or more program related documents for scanning and archiving procedure

Received internal and external mail for dispersal to office personnel and other departments

Education/Professional Development

Volunteer Ambassador Community Leadership Playing for Keeps Toronto, ON 2015

Academic Upgrading Seneca Yorkgate Mall Etobicoke, ON 2014

Admin Office Assistant Certificate Toronto District School Board Toronto, ON 2011

Advanced Paralegal Certificate LaSalle College International Toronto, ON 2002

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