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Customer Service Manager

Location:
United States
Posted:
September 10, 2018

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Resume:

Wendy L. Whipple

**** ******* ******* ****

Houlka, MS 38850

662-***-**** (Cell)

Objective: To work in a detail oriented, professional company

which has integrity and growth potential.

Professional Experience

Emerald Mississippi April 2018 to Present

New Albany, MS

Procurement/SAP – Purchasing of all materials for furniture manufacturing facility from US vendors; Creating and growing relationships with vendors; Responsible for updating inventory in SAP; Placing vendor orders based upon weekly production schedules to keep a minimum of inventory in stock; Receiving all packing lists in SAP after incoming counts are confirmed by receivers; Negotiates pricing with vendors for raw materials; Responsible for saving Emerald $16k on webbing in 2018; SAP, Microsoft Excel, Microsoft Word, Microsoft Outlook.

Chapter 3 Inc. December 2017 to March 2018

Houlka, MS (Company downsized)

Purchasing Manager – Purchasing of all materials for furniture manufacturing facility from US and foreign vendors; Creating and growing relationships with vendors; Responsible for warehouse inventory and the counting of it on a monthly basis; Minimum inventory kept based upon Customer’s production forecast; Receiving all packing lists in AS400 after incoming counts are confirmed by receivers; Coordinates shipments with truckload or LTL carriers; Negotiates pricing with vendors for raw materials and pricing from LTL carriers; Started recycling programs with fiber, poly foam and cardboard vendors, which resulted in recycling rebates of over $3300 in 2 months; Created part numbers in AS400 for all raw materials so they could be tracked for usage and inventory; Created training documents for AS400; Helped recruit and interview new employees; AS400, Microsoft Excel, Microsoft Word.

Yokohama Tire (Through Express Services) November 2017 to December 2017

West Point, MS (Temporary position)

Payroll Clerk – Processed all time off sheets; tracked vacation days, call offs and reported employees to management when points were exceeded; processed FMLA and disability amounts; calculated and processed pay rate changes; Created training documents for ADP Payroll System, Vacation spreadsheet and Calculating payments; Trained permanent employee in this position; Excel, Word, ADP Payroll System.

Main Street Casual Living June 2015 to November 2017

Maben, MS (Company closed)

Purchasing Manager – Purchasing of all materials for furniture manufacturing facility from US and foreign vendors; Creating and growing relationships with vendors; Responsible for warehouse inventory and the counting of it on a monthly basis; Minimum inventory kept based upon Customer’s production forecast; Receiving all packing lists in QuickBooks or Cruze after incoming counts are confirmed by receivers; Coordinates shipments with truckload or LTL carriers; Negotiates pricing with vendors for raw material and pricing for LTL carriers; Created Packing lists and BOL’s for outgoing shipments to customers; Directly responsible for bringing in two new customers, which resulted in Main Street purchasing one of the businesses; Created training documents for QuickBooks and Cruze; Supervising Manager over Purchasing, Customer Service, Receiving and Warehouse; Coordinated company picnic; Created MSCL Facebook page which included Spotlight on a different employee monthly; QuickBooks, Microsoft Excel, Microsoft Word, Cruze.

Schott North America November 1999 to June 2015

Duryea, PA (Moved to Mississippi)

Senior MRP (Materials Resource Planner) Controller/Supervisor MRP Controllers - Scheduling melting, annealing and production orders for glass manufacturer based upon customer requirements, production availability and raw material availability; Used backward and forward scheduling in SAP so that production orders were done in a timely order, yet inventory did not sit on shelves; Outsourced orders with other vendors as needed; Used SAP inventory controls to determine what additional melting and annealing of glass may be needed; Used SAP controls to determine if additional capacity was available and orders could be pulled in or if production was taking longer and orders needed to be moved out; Calculated annealing rates and oven times based upon internal values of raw glass; Supervised 4 MRP’s; Production Assistant Melting Department – Handled timekeeping in SAP for approximately 150 shift production workers; Worked with Melting Department Managers to schedule glass melting - which tank, amounts, etc.; Coordinated with our German melting facility to confirm that we did not duplicate melting; Customer Service Representative Logistics Department - Direct contact with customers regarding their orders and any shortages or delays; Entered orders in SAP; Sent confirmations to customers; Supervised 6 Customer Service Representatives; Sales Secretary – Checked block and strip glass inventory in SAP; Quoted pricing and delivery to customers on cut and polished glass based upon available block or strip glass inventory; Served on United Way committee for 10 years; Served on committee to select Manufacturing Intern; SAP, Microsoft Excel, Microsoft Word.

Education

The Real Estate School

Lewisburg, PA

Real Estate Sales License

Luzerne County Community College

Nanticoke, PA

Business Administration

Williamsport Area Community College

Williamsport, PA

Accounting I & II

Williamsport High School

Williamsport, PA

Business/Honors Academic Curriculum

Volunteer affiliations – United Blood Services, United Red Cross, Children’s Miracle Network, United Way, March of Dimes

References –

Chuck Frees

International Furniture - Owner

423-***-****

David Smith

UltraComfort Foam – Owner

662-***-****

Stewart Lauderdale

Lauderdale Paper – Owner

662-***-****

Jennifer Schock

Chapter 3 Inc. – Owner

612-***-****

Buddy Jacomie

United Sewing – Owner

828-***-****

Buddy Fairley

Tullos Supply/Mitchell Fabrics – Sales

662-***-****



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