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Customer Service Manager

Macon, Georgia, United States
September 10, 2018

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*** ********* ******** ***** *****, GA 31220 478-***-****

Motivated, personable business professional with multiple college degrees. Talent for quickly mastering technology and overcoming employer challenges with innovative solutions, systems and process improvements. Diplomatic and tactful with professionals and non-professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent Department of Education and State of Georgia guidelines

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Business Office Management

Teambuilding & Supervision

Title IV Compliance


Retail Management

Eligibility Determination

Quality Control

Military Financial Aid

Financial Counseling

Report & Document Preparation

Spreadsheet & Database Management

Accounts Payable/Receivable

Loan, Grant, & Scholarship Processing

Payroll Processing

Bank Reconciliation

Records Management

Customer Service

Inventory Control & Management

Debt Management

New Hire Training

Compliance Research

Collections & Billing

RHA HEALTH SERVICES, Milledgeville,Georgia 2014 – Regional Business Office Manager

Follows policies and procedures to ensure accountability of day to day quality management services

Leads and facilitates meetings with both internal team members and executive management

Maintains working relationships with all departments and assist in developing and using financial data as appropriate

Manages and develops department relationships to develop financial data

Communicates with other department leaders and region’s business managers

Assists with recruiting and performance evaluations, hiring, training, coaching and counseling, and terminating staff as necessary

GEORGIA DEPARTMENT OF HUMAN SERVICES, Macon,Georgia 2014 to 2014 Economic Support and Eligibility Specialist

Determine eligibility and manages on-going cases, intakes or renewals for social programs

Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines

Records and evaluates personal and financial data obtained from individuals

Keys in a high volume of data using standard office hardware and software

Performs other professional responsibilities as assigned by the supervisor

Complies with local, state, and federal government reporting requirements and tax filing

BOLINGREEN HEALTH AND REHABILITATION, Macon, Georgia 2012 to 2013 Financial Controller

Manage accounting operations to include billing, accounts receivable and accounts payable

Research technical accounting issues for compliance

Support month end and year end close process

Ensure quality control over financial reporting and financial transactions

Manage and comply with local, state, and federal government reporting requirements and tax filing

Directs overall business/accounting activities in accordance with current applicable federal, state, and local regulations

As directed, provide that proper administrative procedural guidelines are maintained

Maintain confidentiality of clinical, personnel, and business records

Communicate with patients and/or responsible parties, insurance companies and government agencies in order to collect outstanding receivables

Participate in the admission process conducting pre-admission financial counseling on each prospective patient

Comply with all privacy and security programs

VIRGINIA COLLEGE-MACON, Macon, Georgia 2010 to 2012 Financial Planning Officer

Analyze and evaluate financial eligibility requirements and opportunities for students

Exercise professional judgment to determine whether adjustments should be made

Advise students of their obligate to provide information regarding verification

Answer questions concerning financial aid professionally and accurately in a positive manner

Perform follow-up on missing paperwork due from students to complete their file

Complete process on new and continuing student loan and grant applications

Participate in efforts of college to meet institutional objectives established in accounts receivable

Maintain confidentiality of student financial files

Perform miscellaneous job-related duties as assigned

WALTHALL OIL COMPANY, Macon, Georgia 2009 to 2010 Associate

Promote good customer service

Develop good rapport with customers for continued support

Tend to all the monetary and lottery needs of customers

Finalize gasoline and grocery purchases

Stock inventory to promote sales

CGR CREDIT UNION, Macon, Georgia 2008 to 2009 Bank Teller

Customer Service: Handling members complaints and financial dilemmas

Supervised and trained other employees on new systems

Ordered sensitive instruments such as: Checks, debit cards, and gift cards

Handled large sums of money properly

Performed monetary instruments to include: Cashier’s checks, travelers checks, and certificates of deposit

Pulled account records

Clerical and administrative support

Data entry

UNIVERSITY OF PHOENIX, Phoenix, Arizona 2010 Master’s of Business Administration and Healthcare Management

FORT VALLEY STATE UNIVERSITY, Fort Valley, Georgia 2006 Bachelor’s of Science in Biology





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