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Sales Customer Service

Location:
Mangalore, Karnataka, India
Posted:
September 10, 2018

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Resume:

Manjunath Prasad P S

~ Mobile: +918********* ~ E-Mail: ac6zs2@r.postjobfree.com. ac6zs2@r.postjobfree.com Seeking assignments in Sales & Marketing, Business Development and Customer Relationship Management with an organisation of high repute.

SYNOPSIS

13+ years’ experience in the areas of Corporate Sales & Marketing, Business Development, Networking and Customer Relationship Management with well reputed organizations.

A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating new market segments, promoting products for business excellence.

Proven performer with an excellent track record in sales across assignments.

Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning. CORE COMPETENCIES Marketing & Sales

Creating awareness in market, thus increasing the sales volume through channel partners.

Initiating and developing relationships with target organizations for business development.

Identifying clients and generating business from the existing clientele to achieve targets.

Identifying new clients & introducing them to the organisation in an effective manner, thus generating the business.

Increasing the revenue through the business generated. Business Development

Analysing business potential and implementing plans to drive channels for attaining sales targets, supplementing turnover and achieving desired targets.

Identifying, qualifying and pursuing business opportunities through market surveys.

Conducting competitor analysis by keeping abreast of market trends and competitor moves to achieve the market share.

Client Relationship Management

Mapping client’s requirements & providing expert advisory services.

Supervising customer service operations for rendering quality services; providing first line customer support by answering queries and resolving their issues, ensuring minimum TAT.

Assessing feedback, evaluating & providing critical feedback on areas of improvements. Team Management

Managing the gamut of tasks including manpower planning and coordinating with the Sales Teams.

Leading and motivating the team to achieve pre set targets on monthly and quarterly basis.

Creating an environment that sustains and encourage high performance; motivating teams in optimising their contribution levels.

CAREER CONTOUR AL Saraya Intagreted LLC-Muscut August 2014 – till March 2018 Sales Manager

Accountabilities:

Responsible for handling, operating & controlling the field sales executives & labours for the entire company for sales & production.

Maintain the operation & service part so that the given commitment to the customers is completed within minimum TAT.

Responsible for innovating & implementing of new ideas related to increase the sales & production.

Responsible for the ensuring the best quality of the work & service to the customers within the committed time.

Responsible for operational activities of setting up the team and hence taking care of recruitments of the Team & introducing them to the given role.

Servicing the customer more than the expected standard of the organisation with an intention to retain the client for longer time.

Ahemed Soliman Al Fahhad & Sons Ltd – Riyadh, March 2013 – till Jan 2014 Area Supervisor

Accountabilities:

Responsible for handling, operating & controlling the supervisors & labours for the entire area or city & providing them solutions in keeping the city or area neat & clean.

Maintain the operation & service part so that the given commitment to the residents & baladiya(municipal) authorities is completed within minimum TAT.

Responsible for innovating & implementing of new ideas related to labour welfare is concerned & also keeping the environment of the city or area clean. HCL Infinet Ltd - Bangalore April 2010 –till Feb 2013 Territory Manager – Networking

Accountabilities:

Responsible for handling, operating & sourcing of the Large & SME sector corporate & providing them solutions for their Networking & also for their total IT requirements.

Handling a team of Senior Key Account Managers, Key Account Managers & Key Account Executives.

Responsible for operational activities of setting up the team and hence taking care of recruitments of the Team & introducing them to the given role.

Instrumental in selling of Value added products of the sub divisions to current client base & newly acquired clients so that client satisfaction on his requirements will be achieved.

Maintain the operation & service part so that the given commitment to the client is completed within minimum TAT.

Servicing the customer more than the expected standard of the organisation with an intention to retain the client for longer time.

ICICI Prudential Life Insurance – Bangalore April 2009 – till Feb 2010 Manager – Priority Clients

Accountabilities:

Responsible for handling & operating out of the High Net worth Individual sector clients

Handling a team of agents

Responsible for operational activities of setting up the team and hence taking care of recruitments of HNI advisors, their training, acquiring the IRDA certification & introducing them to the given role.

Instrumental in Cross selling of Value added products to current client base

Maintain the operation part so that the given commitment to the client is completed within minimum TAT.

Servicing the customer more than the expected standard of the organisation with an intention to retain the client for longer time.

Achievements:

Awarded as PERFORMER OF THE MONTH for April 2009.

Awarded for Highest WRP collected for the month of April 2009.

Awarded for the Highest number of Recruitment for the month of June 2009.

Awarded for the Highest number of Activation for the month of June 2009.

Instrumental in Product promotions by conducting market sweep activities viz survey’s, Campaigns etc at Software companies, Residential apartments & parks. Kotak Mahindra Bank Ltd, Bangalore June 2006 – till March 2009 Deputy Manager-Corporate Salary Division

Accountabilities:

Handling team of group Relations Acquisition Executives to meet the sales target.

Acquiring the new clients for the Corporate Salary segment to the organisation.

Maintain the operation part so that the given commitment to the client is completed within minimum TAT.

Creating awareness of the New Services and Banking Solutions including interaction with customers and ensuring that they generate new leads and business.

Acquiring group co’s customer and selling the banking services like Current, Saving, Insurance, Trinity Account’s.

Servicing the customer more than the expected standard of the organisation with an intention to retain the client for longer time.

Achievements:

Awarded as Achiever for achieving 97% of sales target in the financial year 2007-2008 & received 30% bonus on total incentive earned during the financial year 2007-2008.

Taken initiative to resolve customer queries & issues in helping clients with welcome kits, queries on home banking & trading account.

Holds distinction of increasing sales to over 60% in the assigned territory.

Instrumental in developing the markets for Kotak products related to Loans Viz Motor Loans, Personal Loans etc.

Instrumental in Product promotions by conducting market sweep activities viz survey’s, Campaigns etc at Software companies & Residential apartments.

Implemented Periodical Reward Programs within the group company for increased business volumes.

Responsible for handling key accounts with clients Viz HNI (High Net worth Individual), & various Software Companies.

Consecutively awarded with the promotion for every six months with the salary hike of 30%. HBL Global Pvt Ltd-Bangalore June 2005 - till May 2006 Executive-Home Loans.

Accountabilities:

Handling Existing Home Loan Customers.

Acquiring new customer on daily basis and taking care of sanctioning of the loan within the committed time period.

Providing the clients with operational support.

Achievements:

Consistently achieved the given monthly targets.

Taken initiatives to assist the customers for issues related to sanctioning of loan, top up of the loan amount etc.

Instrumental in improving the markets at Bangalore for the products by conducting various sales generation activities & there by increasing business volumes in the assigned region.

Holds distinction of maintaining cordial relationships with existing clients and thus generating leads from references

Recipient of Awards given for quarterly sales target achievement. SCHOLASTICS

BA LL.B from Vivekananda Law College, Puttur D K, Mangalore University in April 2005.

Pre University education from Sri Satya Sai Lokaseva Trust, Bantwal, Mangalore University in 2000. IT SKILLS: Well versed with MS-DOS, Windows, MS Excel and DTP. LANGUAGES KNOWN: English, Hindi, Kannada, Tamil, Telugu, Malayalam, Konkani, Arabic.

PERSONAL DOSSIER Date of Birth: 12th March 1982.

Permanent Address: S/O.P Subbanna Shastry,Kayarmajalu House,Nehru Nagara Post,Puttur D K 574203. Marital status: Married

Date:

Place: Puttur



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