Customer Service Representative

I am seeking a position in which my detail oriented, problem-solving, managerial, and communication skills would be put to use in an executive administrative position. Enhancing my professional growth is very important to me as well.

EDUCATION

University of Nevada Las Vegas Continuing

Bachelors of Science

Major – Criminal Justice

College of Southern Nevada 2005-2009

Associates Degree

Major – Paralegal Studies

QUALIFICATIONS

Proficient in Microsoft Office applications

Strong organizational, initiative, process, and multi-tasking skills in a fast-paced, high-profile environment

Meet mandated deadlines with excellent time management skills

Ensure state laws are followed

Excellent written and verbal communication skills

Management of staff

EXPERIENCE

Las Vegas Valley Community Management 2018-present

Community Assistant

Assist Community Manager in daily duties

Respond to emails

Answer resident and board member questions

Resolve complaints, issues

Ghertner & Co. 2017-2017

Portfolio Manager

Responsible for five (5) properties

Prepare agendas, minutes, and action items for Board of Directors

Perform bi-monthly site inspections at each property

Review governing documents

Process RFP’s

Ensure insurance is current

Address resident complaints

Sun City Summerlin Community Association, Inc. – Las Vegas, NV 2004-2017

HOA Management Executive Assistant

Prepare agendas, minutes, and action items for Board of Directors; committees

Process RFP’s and bid comparisons

Perform bi-monthly site inspections at each property

Review and recommend changes in governing documents

Ensure insurance is current and accurate

Manage calendar and correspondence for Executive Director

Reconcile general ledger accounts

Set up Policy and Procedures for various departments

Supervise a staff of 5 employees in customer service

Approve payroll and time off request

Prepare general liability, property, and D&O insurance policies for renewal

Report and follow through with claims

Established collection procedures that reduced outstanding balances

Process new accounts and ensure billing complete

Maintain legal files with correspondence and billing

Address resident complaints

Michael E. James Insurance Agency – San Diego, CA 1990/2000

Customer Service Representative

Complete commercial insurance applications

Submit to companies for quotes

Present to client, process policy and certificates

Bill and collect premiums

Reconcile bank statements and general ledger

Andrew Gilmore Insurance Agency – San Diego, CA 1983/1999

Customer Service Representative

Process homeowners and auto insurance applications and quotes

Bill and collect premiums

Prepare correspondence, answer telephone, process requests

REFERENCES

Available upon request

Contact this candidate