travel consultant

KHATIJA BIBI KHODABOCUS

****-**** ****** ******** ****: 647-***-****

Mississauga ON L4A 4A1 Email: ******.***@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Over 15 years experience in the Travel/Hospitality industry

Fluently bilingual in English and French

Extensive experience in customer care and data entry

Skilled in proof-reading, translation and drafting letters, memos, reports and briefs

Proficient in MS Word, MS Excel, Outlook

In depth knowledge of Travel and Tours operations

Expertise in administration of reservation and tariff

Excellence in marketing and ticketing operations

Experienced Travel Consultant excelling in management of travel agencies

Skilled in negotiation of fares and airport transfers

Highly effective communicator with strong interpersonal skills

Effective team player with the ability to work independently

EMPLOYMENT HISTORY

Canadian Work Experience

Customer Service/ Travel Specialist October 2007 to 2014

Loyalty One, Canada Inc., Mississauga ON

Responded to inbound calls from Collectors and provided them with solutions to their concerns

Updated their accounts on the system

Assisted them in redeeming rewards from Air miles rewards miles

Responded to incoming and/or outbound customer calls in a professional manner

Initiated the dispute resolution process, resolved the customer’s concerns

Foreign Work Experience

Travel and Ticketing

Worked out fares and packages

Organized group tours and airport transfers

Made hotel bookings both inbound and outbound

Prepared and issued vouchers to customers

Liaised with airline companies for seat allocations

Negotiated fares especially for group tours

Administration and Planning

Managed priorities in order to meet deadlines and work more effectively

Supervised operations of travel and tours department

Conducted marketing and sales pertaining to flights and leisure

Processed, updated and maintained clients’ accounts and followed up with them

Provided excellent customer care to meet and exceed clients needs

Advised and educated customers on flight requirements and the best options for their flight destinations

Coordinated administrative processes necessary to maintain effective information flow and liaison between internal and external clients;

Organized and maintain appointment calendars;

Established and maintain file systems;

Assisted with the preparation of briefing materials.

EMPLOYMENT HISTORY

Customer Care / Travel Specialist 2007-2014

Loyalty One, Canada Inc.

Managing Director 2003– 2007

Genting Travel and Tours Ltd, Mauritius

Ticketing Officer 2001 – 2003

Lufthansa Airline, Mauritius

Supervisor 1999 - 2001

Harel Mallac Tours, Mauritius

Senior Travel Consultant 1996 – 1999

Harel Mallac Travel

EDUCATION

Higher School Certificate 1978

The Loreto Convent, Mauritius

PROFESSIONAL DEVELOPMENT

Certificate of Travel Industry Council of Ontario (TICO) 2008

Certificate of Completion Airmiles Academy – Travel 2008

Certificate in Customer Care For Travel Agent 2000

Hotel School Of Mauritius

Air France Tarification Niveau Perfectionnement 1990

Air France Imax Tarification Avancée 1987

Air France Perfectionnement Tarification 1986

INTERESTS

Reading, Swimming, Gardening and Cooking

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